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Customer Experience Module Bundle

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|style="padding: 10px 0px 15px 15px;"|'''Scenario Overview:'''<br/>
 
|style="padding: 10px 0px 15px 15px;"|'''Scenario Overview:'''<br/>
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A hosting company wants to reduce customer churn and provide a more responsive experience after initial product purchase. The company deploys this bundle to introduce proactive communication, client self-service, and simplified interactions.
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A hosting company wants to reduce customer churn and provide a more responsive experience after initial product purchase. <br/>The company deploys this bundle to introduce proactive communication, client self-service, and simplified interactions.
 
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|style="padding: 0px 0px 15px 15px;"|'''Example Setup:'''
 
|style="padding: 0px 0px 15px 15px;"|'''Example Setup:'''
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* Clients log in using Social Media Login and are greeted with a Client Area Popup explaining how to manage their hosting service.
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* Clients log in using '''Social Media Login''' and are greeted with a '''Client Area Popup''' explaining how to manage their hosting service.
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* As disk usage increases, Hosting Quota Notifications send alerts via both email and SMS.
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* As disk usage increases, '''Hosting Quota Notifications''' sends alerts via both email and SMS.
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* The support team configures Unban Center so blocked IPs can be lifted by clients instantly, cutting tickets.
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* The support team configures '''Unban Center''' so blocked IP addresses can be lifted by clients instantly, cutting tickets.
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* Feedback is collected regularly with Product Feedback Center, and results are reviewed monthly.
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* Feedback is collected regularly with '''Product Feedback Center''', and results are reviewed monthly.
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* Email Notifications Organizer ensures messages are relevant and correctly labeled.
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* '''Email Notifications Organizer''' ensures messages are relevant and correctly labeled.
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* Password Manager lets clients store login credentials for various systems (e.g., FTP, WordPress) directly in their panel.
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* '''Password Manager''' lets clients store login credentials for various systems (e.g., FTP, WordPress) directly in their panel.
 
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Revision as of 10:25, 11 September 2025

Contents

Customer Experience

The Customer Experience module bundle is tailored for hosting providers and service vendors who want to enhance communication, engagement, and satisfaction of their clients.

It combines key WHMCS modules that optimize how your clients interact with your brand, from login to renewal.
Whether you aim to reduce churn, improve service clarity, or collect actionable feedback, this bundle provides the tools to manage it all within WHMCS.

What You Can Achieve

This bundle enables you to:
  • Notify clients about important service changes via email or SMS
  • Warn clients before resource usage limits are exceeded
  • Offer quick login options via social media accounts
  • Let clients unblock their own IP addresses without contacting support
  • Display pop-up announcements or onboarding tips in the client area
  • Automate communication based on specific actions or behaviors
  • Collect feedback on services directly from WHMCS
  • Allow clients to securely store and autofill service credentials

All features work together to help you deliver a smooth, transparent, and responsive user experience.

Bundle 8.png

Included Modules

This bundle includes the following ModulesGarden products:

All modules are licensed under one monthly subscription, and can be activated individually based on your business needs.

Quick Start Guide

You can install each module independently and configure it to match your client communication strategy. There is no required order or dependency between the modules.
  1. Order the bundle from your ModulesGarden marketplace
  2. Download the module packages from your client area
  3. Install the selected modules using official documentation:
  4. Activate and configure the modules in the WHMCS admin area
  5. Define rules, messages, thresholds, or templates based on your user experience strategy

Practical Notes

  • Modules work independently but contribute collectively to client satisfaction
  • Ideal for hosting companies aiming to increase retention and reduce support load
  • Many features (like notifications and popups) require no coding — use built-in configuration panels
  • You can add or remove modules without affecting others

Use Case: Improving Post-Sale Client Engagement

Scenario Overview:

A hosting company wants to reduce customer churn and provide a more responsive experience after initial product purchase.
The company deploys this bundle to introduce proactive communication, client self-service, and simplified interactions.

Example Setup:
  • Clients log in using Social Media Login and are greeted with a Client Area Popup explaining how to manage their hosting service.
  • As disk usage increases, Hosting Quota Notifications sends alerts via both email and SMS.
  • The support team configures Unban Center so blocked IP addresses can be lifted by clients instantly, cutting tickets.
  • Feedback is collected regularly with Product Feedback Center, and results are reviewed monthly.
  • Email Notifications Organizer ensures messages are relevant and correctly labeled.
  • Password Manager lets clients store login credentials for various systems (e.g., FTP, WordPress) directly in their panel.
Key Benefits:
  • Fewer support requests thanks to self-service and proactive notifications
  • Increased clarity of communication through well-organized alerts and popups
  • Structured feedback flow to identify pain points or missing features
  • Flexible experience that adapts to the client’s preferences and platform usage

Useful Links

Retrieved from "https://www.docs.modulesgarden.com/index.php?title=Customer_Experience_Module_Bundle&oldid=77577"
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