cPanel Extended For WHMCS

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Contents

About cPanel Extended For WHMCS

cPanel Extended For WHMCS allows you to automate accounts provisioning and lets your clients manage their web hosting accounts in the WHMCS client area.

The module authorizes your customers to not only manage FTP accounts, domains, databases or backups but also install and manage various web applications.
Inbuilt admin panel will let you adjust each product individually and decide which functionalities shall be available to your clients.

  • Admin Area Features:
✔ Create/Suspend/Unsuspend/Terminate Account
✔ Change Package And Password Of Account
✔ Log In To Each cPanel Account On Click
✔ Log In To WHM Panel On Click
✔ Automatically Unban Client IP Address Upon Logging In
✔ Configure Client Area Features And Template Per Product
✔ Configure Resource Limits Per Product
✔ Choose And Configure Application Auto Installer To Use Per Product - Softaculous Or Installatron
✔ View All cPanel And cPanel Extended Products And Servers In One Place
✔ Define CloudLinux Configuration Per Product:
✔ Resource Limits
✔ PHP Version
  • Client Area Features:
✔ Remote Access And Management Of:
✔ Addon Domains
✔ Backups - Manual And Automatic
✔ Cron Jobs
✔ Domain Aliases
✔ Domain Redirects
✔ Email Accounts
✔ Email Forwarders
✔ Files Manager
✔ FTP Accounts
✔ Mailing Lists
✔ Metrics: Latest Visitors, Webalizer, Analog Stats, AWStats
✔ MySQL Databases
✔ MX Entries
✔ PHP Version
✔ Subdomains
✔ SSL/TSL Management<
✔ SSH Access
✔ Unban IP Addresses
✔ WordPress Manager - Separate Module Required (read more)
✔ One Click Login To:
✔ cPanel
✔ Webmail
✔ phpMyAdmin
✔ RVSiteBuilder
✔ File Manager
✔ Change Account Password
  • Application Auto Installer Features:
✔ Ordering Process:
✔ Auto-Install Chosen Application After Account Creation
✔ Auto-Install Application Chosen By Client During Order - With Configurable Options
✔ Allow Custom Settings Of Auto Installed Application - With Custom Fields
✔ Client Area:
✔ Install New Applications With Softaculous And Installatron
✔ View And Manage Installed Applications
✔ Backup Installed Applications
✔ Perform Auto Backups On Applications Updates By Installatron
✔ View And Manage Created Backups
✔ Restore Applications From Backups
✔ Delete Applications Along With Their Backups
  • General Info:
✔ Utilizes Ajax Loaded Pages - Similar To Those From cPanel
✔ Integrated With Advanced Billing For WHMCS - Actual Server Resource Usage Billing (read more)
✔ Integrated With DNS Manager For WHMCS - Supports cPanel & cPanel DNSOnly (read more)
✔ Integrated With IP Manager For WHMCS - Complete Management of IP Subnets (read more)
✔ Integrated With Server Allocator For WHMCS - Automatic Assignment Of Specified Servers To Products (read more)
✔ Integrated With WordPress Manager For WHMCS - Direct Installation And Management Of WordPress Instances (read more)
✔ Multi-Language Support
✔ Supports PHP 5.6 Up To PHP 7.2
✔ Supports WHMCS Template Six
✔ Supports WHMCS V7.1 and Later

Installation and Configuration

Read the below instructions to learn how to install and then configure cPanel Extended For WHMCS properly.

We will guide you step by step through all installation procedures.

Installation

1. Log in to our client area and download the module.
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2. In the downloaded file you will find two packages that support different PHP versions.
As presented on the screen below, the first one is dedicated to PHP 5.6 up to PHP 7.0, while the second one is aimed at PHP 7.1 up to PHP 7.2.
It does not apply to open source versions.

Note: You can check the current PHP version in your WHMCS. To do so, proceed to 'Utilities' → 'System' → 'PHP Info'.

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3. Extract the downloaded file and choose the one with the right PHP version. Upload and extract the PHP file into the main WHMCS directory.

The content of your PHP version should look like this.

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4. When you install cPanel Extended For WHMCS for the first time, you have to rename the 'license_RENAME.php' file.

The file is located in 'modules/servers/cpanelExtended/license_RENAME.php' . Rename it from 'license_RENAME.php' to 'license.php' .

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5. In order to configure your license key, you have to edit the previously renamed 'license.php' file.

Enter your license key between the quotation marks as presented on the following screen. You can find your license key in our client area → 'My Products' .

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6. In the next step, set up the 'storage' folder as recursively writable.

This folder is available at two locations:

  1. your_whmcs/modules/addons/CpanelExtended/
  2. your_whmcs/modules/servers/cpanelExtended/
CP4 2.png

Activation of Addon

7. Now you have to activate the module in your WHMCS system.

Log in to your WHMCS admin area. Click 'Setup' and find 'Addon Modules'.
Afterwards, find 'cPanel Extended Center' and press the 'Activate' button.

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8. In the next step you need to permit access to this module.

To do so, click on the 'Configure' button, tick the desired admin roles and press 'Save Changes'.

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9. cPanel Extended For WHMCS has been successfully installed!

Access the addon under 'Addons' 'cPanel Extended Center'.

Configuration of Server

10 To begin, you must add a new server.

Go to 'Setup' 'Products/Services' 'Servers' and press 'Add New Server'.

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11. Enter your server name, IP address, username and a password. Choose 'cpanelExtended' from the dropdown menu and press 'Save Changes'.

If you connect with your cPanel server via SSL, then make sure that you checked the 'Secure' field located at the bottom of the page.
Note: Keep in mind that the URLs of the 'Login to Webmail' and 'Login to cPanel' buttons located in the client area derive from the 'Hostname' or 'IP Address' fields.

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12. Once your server has been configured correctly, you will see a following screen.

Create a new group for your server. Press 'Create New Group' to proceed.

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13. Enter the group name, select your previously created server, press 'Add' , and then 'Save Changes'.
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Configuration of Product

14. In order to create a product, go to 'Setup' 'Products/Services' 'Products/Services' .

If you do not have a product group, click on 'Create a New Group' . If you do, simply skip step 13.

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15. Fill in a product group name and press 'Create Group'.
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16. When you have a product group added, you can create your product and assign it to the cPanel Extended module.
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17. Afterwards, choose your product type and product group from dropdown menus, enter your product name and press 'Continue' .
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18. Now, go to the 'Module Settings' section, choose both 'CpanelExtended' and the previously created server group from dropdown menus and press 'Save Changes' .

Important: Setting cPanel theme is required for some features to work properly.
Configure your WHM Package here if you wish.

CP16.png
19. If you want to enable CloudLinux features for your product, simply select this option.

When you save the changes, additional fields (listed below) will become active. Now, you can put limits for your clients' resources regarding:

  • CPU Usage
  • Physical Memory
  • I/O Limit
  • Concurrent Connections
  • Number of Processes
  • PHP Version
CP16 1.png
If you want to use the above cPanel entries as configurable options, please follow the guide available in this article.

Additionally, you can use the records for CloudLinux from the list below:

speed|CPU Speed
pmem|Physical Memory
io|I/O Limit
maxentryprocs|Concurrent Connections
nproc|Number of Processes

Configuration of Addon

20. You have just correctly created and customized a new product.

Go to 'Addons' 'cPanel Extended' in your WHMCS. You will find there a dashboard with the possibility to:

  • See the list of configured cPanel and cPanel Extended products
  • See the list of configured cPanel and cPanel Extended servers
  • Go directly to the product and server configuration
  • Log in to WHM panel from server configuration with one click
  • Easily upgrade the already configured cPanel product to cPanel Extended
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21. Proceed to the 'Features' section and find the product you are interested in and press the 'Configuration' button next to it.
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22. You should find here boxes dedicated to 'Features', 'Applications', 'Client Area Template'.

To show you an example, we will set the configuration from the beginning, without using other configuration options of the product.

Select the features you would like to activate for your customers.

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23. Choose whether to activate the 'Install Applications' option.

In case you wish to activate this option, you will have to select 'Auto Installer' from the dropdown menu. Afterwards, enable 'Install Button' and 'Backup Button'.
You can also choose the desired language of the applications by typing in its two-letter code in the 'Language' field. A complete list of language codes can be found here.
If the field is left blank, a default value, which is 'en' (English) will be used.
Moreover, you can permit your clients to toggle automatic backups for application updates or enable them for the first chosen application after the initial order.
Note: You can also create a configurable option with an app to be installed. You can find the instruction to do that here.

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24. Finally, select from the dropdown menu which client area template shall be used for this product.

Note that by default only one template is available. If you have more templates prepared, you will be able to choose one from here.
Do not forget to 'Save' changes once the product configuration is ready!

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25. If you already have another product configured, you may copy its configuration.

Find the 'Copy' button on the list with products or select multiple item at once.
Then choose the product configuration whose settings you wish to copy into the selected products.

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26. From now on, all your clients who ordered a previously created product will be able to manage their cPanel accounts via your WHMCS system.

The screen below presents a summary view of the ordered product in admin area. Among the available actions you will find:

  • 'Log In To Control Panel'
  • Module Commands: 'Create', 'Suspend', 'Unsuspend', 'Terminate' the product; 'Change Package' and 'Change Password'
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This is what your customers should see in their client area:
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Please note that the 'WordPress Manager' icon only appears if you have WordPress Manger For WHMCS module installed.

Upgrade cPanel to cPanel Extended Product

Once you have already configured the standard cPanel products, you can easily upgrade them to the cPanel Extended products.

Note: Before you start, make sure that you have already configured the cPanel Extended server.
To start, proceed to the 'Dashboard' in the cPanel Extended addon. Next, find your standard cPanel product on the list and press the 'Upgrade Product' button.

CP72.png
Now, select the new server group configured for the cPanel Extended module.

Note: Make sure that this server configuration is exactly the same as the standard cPanel server configuration.
Press 'Confirm' to proceed with the product upgrade. After completion, the product will switch its module settings to the ones from the cPanel Extended module and server.

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Management

cPanel Extended For WHMCS allows your customers to manage their cPanel accounts without being logging in to the cPanel server.

Read the below descriptions to get familiar with all of the cPanel Extended For WHMCS functionalities.

Configurable Options For Application Auto Install

Let your clients decide which application they would like to install on their new cPanel account.

While placing an order, your customer can choose an application which will be installed upon account creation.
There is nothing else you need to do. The application will be ready to use instantly!
To set up this feature, return to the configuration of your product, find the 'Applications' section, activate 'Install Applications' , choose 'Auto Installer' and activate 'Use Configurable Options' .

CP52.png
Go back to the list of products and click on a download icon to view the applications list.
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These are the names of values that you can enter in the fields of configurable options. We will configure them in the next step.

For example, if you would like to set up 'Drupal' in your applications list, you will need to enter the 'Drupal 7.38' or 'Drupal' value.
1. If you have made a mistake with the application name, the auto installer will not work.
2. If you do not enter the version number, the auto installer will install the latest version of the application.
Now that you know what values should be entered in configurable options for particular applications, we can proceed further.

CP53.png
Go to your 'WHMCS' 'Setup' 'Products/Services' 'Configurable Options' and press 'Create a New Group' .
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Enter the group name of your choice, select the product to which you want to assign configurable, then press 'Save Changes' .
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Now click on 'Add New Configurable Option' .
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This moment is very important. As 'Option Name' , you have to enter 'Installation App' . Otherwise the entire functionality will not work.

Here you can set up as many applications as you want. To do so, enter a value name, e.g. 'WordPress 3.7.1' and press 'Save Changes' .
Repeat this as many times as you need and do not forget to set 'Option Type' to 'Dropdown' .

Remember that if you do not provide the version number of the application, the latest version will be installed.

CP57.png
As you can see on the following screen, we decided to offer our customers five applications.

When you finish adding applications, press 'Save Changes' and 'Close Window'.

CP58.png
Using the module's version above 3.1.0, you can also create a new configurable option - Auto Backup On Update with the 'Yes/No' type.

This option is used to enable the creation of auto update backups for the first chosen application after the initial order in WHMCS.
Please note that this option works only with Installatron plugin and Auto Update Backup Enabled By Default On Order setting in the module features has to be disabled to make this configurable option work properly.

CP58 2.png
Afterwards, come back to 'cPanel Extended Features' 'Configuration' 'Applications' , activate 'Use Configurable Options' and choose 'Apps/Configurable Options' from a dropdown menu.

Please note that you can have more configurable options groups at your disposal. Press 'Save' . You have just successfully assigned configurable options to the application autoinstall.

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Let us find out what your customers are going to see in your client area while placing an order.

As you can see, a dropdown menu with the previously configured applications has shown up.

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Assignment of Custom Fields To Application Autoinstall

Now that you know how to allow your customers to choose which application they would like to install on their account, we can proceed one step further.

Until now all applications have been installed with the use of default details like e.g. directory names or a database name.
Those details are sent to each customer via email.
Allowing your customers to choose their own installation paths, usernames and others is a safer solution and a recommended one. Let us see how to do that.
To begin with, go to 'Product/Services' , find your product using the 'cPanel Extended' module and enter the 'Custom Fields' category.
You will need to add 12 custom fields. The first 8 are:

  • Directory
  • Database Name
  • Database Username
  • Database Password
  • Table Prefix
  • Site Name
  • Site Description
  • Language

Remember to set each field type as 'Text Box' , tick 'Required Field ' and 'Show on Order Form'.
The below screen presents the first three elements and the remaining five look in a similar manner.

CP61.png
The next 3 fields are:
  • Admin Username
  • Admin Password
  • Admin Email

Set them as 'Text Box' and tick 'Show on Order Form'.

CP61 1.png
The last field is:
  • Auto Update

Set it as 'Drop Down' , enter 'Yes, No' into 'Select Options' , tick 'Required Field ' and 'Show on Order Form'.

CP61 2.png
Once you add all custom fields, they will appear while placing an order.

Voila! Now your customers can personalize each application without the necessity of installing it later.

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Custom Softaculous Application Language

We will show you how to quickly set custom language for Softaculous web applications.

For this purpose you need to add a new custom field for your product. The field should be called 'Language' .

CP63.png
Afterwards, go to your 'Products/Services' and check whether the 'Language' field has appeared.

In order to change the default language of the application for an account, enter here an appropriate value.

CP64.png
From now on the just added language field will be visible to your customers as well. While installing a new application, they will be enabled to set a desired language by entering the appropriate value into the field.

Here you will find a complete list of all language codes.

Client Area

In the following section features available in the client area will be thoroughly discussed.

Applications Configuration

Addon Domains

Addon domains allow you to link the domain to a subdirectory of your account.
You can view and manage addon domains, edit document root and make redirections.
CP28.png
Press the 'Create Addon Domain' button and enter the desired details.
Please note that an FTP account will not be automatically created with the domain.
CP28 2.png

Applications

Install your favorite applications in a few seconds without even accessing cPanel.

Use cPanel Extended For WHMCS to:

  • Install applications
  • Edit/delete applications
  • Create and restore backups

To start, simply proceed to 'Applications' , and then find the 'Install New' section.

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Afterwards, you will see an extensive menu with application categories. For presentation purposes we will install 'PrestaShop' located in the 'eCommerce' category.
Find 'PrestaShop' and click on it.
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Now, you have to enter necessary installation details and then press 'Install Application' to follow. Wait for the 'Success' notification.
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View the list of your installed applications by clicking on the 'Installed Applications' tab and manage the application.

Here you will the name of the application, its path, size and available actions:

  • create backup
  • delete application
  • edit application (available only if 'Installatron' is used; a pencil icon will appear)
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Application Backups

You can also create a backup of your installation. To do so, simply press the 'Create Backup' button next to the installed application.
CP47.png
Confirm the action and backup generation will start immediately.
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After a moment you should receive the 'The backup has been created successfully' message confirming that the operation has been performed successfully.

Once you have created a backup of your application, proceed to the 'Backups' tab.
There you will find a lit of created application backups along with the date when they were created.
Use action buttons marked on the screen to restore and delete a chosen backup.

CP49.png
If you use the Installatron plugin, you can also let your customers create automatic backups for application updates.

To do this, go to 'Addons' 'cPanel Extended Center' 'Features' 'Configuration' and enable Auto Update Backups.

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Then, when a client installs a new application, it will be possible to toggle the option for automatic update backups and restore them if the application update fails.
CP49 12.png

Backups

All backups generated automatically are displayed in the page under 'Restore Points' and 'History' tabs.

To restore a backup, choose the desired elements and press 'Restore' .
Note: Automatic backup has to be enabled from your WHM panel.

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You can make backups and download your entire cPanel settings or only a part of them.

To generate a full backup, press 'Generate Full Backup' .

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Afterwards, choose 'Backup Destination' from a dropdown menu.

Optionally, you can also fill in an email address to which a notification about the backup will be sent.
Depending on the choice of 'Backup Destination' , you might also need to fill additional fields.
Confirm backup creation through pressing 'Generate' .

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To download a backup, simply press the 'Download' button. The process should start immediately.

Partial backups are generated during the download process.

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Note that if you have created any MySQL databases or email forwarders, you can also download their backups from the corresponding tabs.

Cron Jobs

Select cron job settings to fully automate commands and scripts on your site.
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Press 'Add new Job' and choose the specific timing as well as command type to be executed.
CP26 2.png

Domain Aliases

You can add and manage your domain aliases.

This option allows you to read content of one domain from another domain name.
Note: domains must be registered with a valid registrar and point to your DNS server.

CP29.png
After alias creation, you can edit it to enable and add redirection.
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Domain Redirects

Easy access to domain redirection options is very useful.

This option allows you to redirect a specific web page to another one and display the contents of that page.

CP30.png
For example, if your main domain is mytestdomain.com, you can make such the following forward:
mytestdomain.com/redirectadomainwithlongname-averylongname.com

Choose the type: permanent or 'temporary; decide whether to use 'www' redirection or not; select 'Wild Card Redirect' if you need.

CP30 1.png

Email Accounts

View and edit email accounts that are associated with your domains. Use filter to find required email addresses, preview its selected quota and manage the account.
CP23.png
Press 'Add Email Account' and select to which domain it shall be added, type or generate password and define limited or unlimited quota.
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Email Forwarders

In this section you can set up email forwarders and choose from several destination options to adjust mail forwarding perfectly to your needs.
CP24.png
Press the 'Add New Forwarder' button, specify the forwarded email, select forward option type and define the destination
CP24 1.png
In the next tab you can also add email domain forwarders to forward email from one domain to another.

Note that forwarding a domain's email will override the default address for that domain!

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File Manager

File manager allows you to manage files and folders on your cPanel account.

View the list of files with their specific data: name, size, date of last modification and established permissions.

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You can create a new file by pressing a corresponding button as well as upload new files and create directory by pressing additional actions.
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You can also perform such actions as compression, extraction, moving or coping to other location, permission change and removal on single or multiple files or directories.
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FTP Accounts

Manage the accounts to be able to access your website files through an FTP protocol.
CP22.png
Add and configure FTP Accounts in the easiest way possible.
Just type in your login on a selected domain, provide or generate a secure password, define directory and declare available quota.
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Mailing Lists

Mailing lists allow you to use a single address to send message to multiple email addresses.
This feature is very useful when you need to send a newsletter or another update to a group of people.
CP50.png
Define a name, password, and domain name for the mailing list.
Next, choose the access type:
  • Public - the archives of the list will be publicly available and allow anyone to register to the mailing list
  • Private - it will not be included on the mailing list page and only the admin of the mailing list will be able to approve subscriptions
CP51.png
After creating a list, you can delegate its administrative privileges to the users of your choice.

Press the 'Edit' button and 'Add Delegate' in the next section.
Important: Do not delegate mailing list administration to virtual accounts that you do not trust.
Delegation will give this virtual user a means to take control over the cPanel account.

CP51 1.png
Once you have delegated administrative privileges to an email user from a list, this user will be able to log in to administrative consoleof the list from webmail.
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Metrics

Be always up to date with information about your websites. Use 'Webalizer', 'AWstats', 'Analog Stats' and 'Visitors' to analyze and interpret the presented data on each domain.
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MySQL Databases

MySQL databases are required to run web-based applications such us CMS systems, bulletin boards, online stores etc.
Here you can create databases, add new users, connect them with particular databases and manage their permissions.
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MX Entry

This page enables you to manage your MX records for each of your domains.

First, you need to choose the desired domain.

CP36 1.png
Then, press 'Add New MX Record' and define its priority and destination.

After creating an MX record, you can add more records or edit and remove the existing ones.

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PHP Version

In this section your clients can manage PHP versions of their domains.
They are allowed to view a current PHP version of each domain as well as select a new one by clicking the 'Edit' button.

Please note that EasyApache 4 is required to permit your clients to handle PHP versions.

CP36 4.png
If you would like to change the display of the default PHP names in the system to a more user-friendly variant, please locate the language file in:
{yourWHMCS}/modules/servers/cpanelExtended/lang/english.php 

An add records according to the system names of PHP versions you want to change. E.g.:

$_LANG['phpVersion']['ea-php54'] = 'PHP 5.4';
$_LANG['phpVersion']['ea-php55'] = 'PHP 5.5';
$_LANG['phpVersion']['ea-php56'] = 'PHP 5.6';
$_LANG['phpVersion']['ea-php70'] = 'PHP 7.0';
$_LANG['phpVersion']['ea-php71'] = 'PHP 7.1';
$_LANG['phpVersion']['ea-php72'] = 'PHP 7.2';
The result of those changes will be as following:
CP36 5.png

Subdomains

Create subdomains for different parts of your website by pressing the 'Create Subdomain' button.
CP27.png
Choose the domain for your available subdomain from the list and provide document root.
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You can redirect or delete the once created subdomains if you wish so.
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SSL/TLS Management

This feature moves the management of your Private Keys, CSR Keys and SSL Certificates into your WHMCS client area.

Generate, upload and install certificates and keys without the necessity of logging in to your cPanel.
Simply chose the corresponding tab and then generate new keys or certificates accordingly.
You can also view or upload your own key and certificate as well as install it by pressing the button for additional actions.

CP35.png

SSH Access

Configure your SSH keys. Create new keys or import your existing keys.

Available actions: view, authorize, download or delete key.
Afterwards, you can connect to your cPanel, for example via PuTTY, with your private SSH key.

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Unban IP Address

Unban IP addresses banned by the system.

Your IP is automatically provided in the field and ready to unban.

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WordPress Manager

If you have WordPress Manager For WHMCS module installed, your customers will fully benefit from its seamless integration with the cPanel Extended For WHMCS module.
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Thanks to this integration, your customers will have the capability to install and manage WordPress instances in detail without the bother of leaving the cPanel Extended panel in your WHMCS client area.

You can find more information about management of 'WordPress Manager' itself here.

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Please note that this entire section can only be available if you have purchased and installed the WordPress Manager For WHMCS module.

Log In To cPanel

You can easily log in to your cPanel by clicking 'Log In To cPanel'. You do not even need to fill in your username and password!
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Log In To File Manager

Takes you to File Manager in your cPanel account instantly.
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Log In To phpMyAdmin

Get quick access to your phpMyAdmin with just one click. Here, similarly to cPanel login, you do not even need to enter your access details!
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Log In To RVSiteBuilder

One click of the button will also move you immediately to RVSiteBuilder.
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Log In To Webmail

With a single click of 'Log In To Webmail' you can access your Webmail.

Please note that Webmail redirection does not automatically log in to the panel. You will have to provide your credentials manually.

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Change Password

You can change the password to both your cPanel and FTP account at the same time.
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Management of Existing Products

You can easily use cPanel Extended For WHMCS module with your already configured cPanel products.

To do so, change the type of servers and module names of products from 'Cpanel' to 'CpanelExtended' .
Additional information about how to correctly configure your servers and products can be found in points 8-16 in the 'Installation and Configuration' section.

Management of Billing

When you combine cPanel Extended For WHMCS with Advanced Billing For WHMCS, you will be able to set up additional billing options.

The module allows you to charge your customers basing on the based server resources. More information concerning the usage can be found in the Advanced Billing documentation.

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With Advanced Billing module you can also display the current server resource usage, its total cost, and usage records history, as well as set resource reminders.
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Tips

1. You can use cPanel Extended For WHMCS with reseller accounts which gives you a lot of new opportunities!

To do so, simply go to your cPanel Extended product → 'Details' and choose 'Reseller Account' from a dropdown menu as shown on the following screen.

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2. In order to make the reseller own their account, you need to check 'Set the reseller to own their own account' field located in 'Module Settings'.
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3. If you would like to use cPanel/WHM Import Utility with cPanel Extended products, you will need to switch the products type to 'Cpanel'.

Afterwards, you can successfully use the import script. After finishing the import, simply switch back the product type to 'CpanelExtended'.

4. If your users have problems with seeing applications available for installation, you need to log in to WHM and proceed to Softaculous general settings.
Choose: Top Scripts (Default) for Default page for End user Panel.
5. As this module supports templates system, any changes made to the module's templates files will be saved after the upgrade process.

Update Instructions

Essential guidance through the process of updating the module is offered here.

Important: If you are updating the module from any version prior to 3.2.0, you have to activate a new addon and then deactivate the old one.
Note that all settings configured in the previous version of cPanel Extended addon will be migrated to the new one.
You also need to set recursively writable permissions for storage directories in these two locations:

  1. your_whmcs/modules/addons/CpanelExtended/
  2. your_whmcs/modules/servers/cpanelExtended/


Keep in mind there is a quick and easy option in our client area that will let you upgrade the license of your module to an open source version at any time - and at a lower price!
To take advantage of it, simply use the License Upgrade button located on the product's page and a discounted invoice will be generated automatically.

Common Problems

1. When you have problems with connection, check whether your SELinux or firewall does not block ports.
2. If you get an ionCube encoder problem (wrong version) after installation, please open a support ticket.

We will provide you with a different version of the module encrypted with the older version of ionCube.

3. SQL Issue: When you move your WHMCS system to another domain and you import your SQL database, you may get an error with missing tables or fields.

An example of such an error can be: "Unknown column 's.change_password' in 'field list' ".
If so, please deactivate and activate your module and try once again. If it still does not solve your problem, please download your addon module from your client area and re-install it.

4. If you have problems with connection, make sure that both ports 2082 and 2083 are open.
5. After you change the language of the module, your Ajax notifications may work incorrectly. Encode language file in UTF-8 (without BOM) to solve this issue.
6. No results to display: Connection problem: This problem occurs when connection to the cPanel server is not configured properly.
Reason: Values inside the field/s 'Hostname' , 'IP Address' , 'Username' , 'Password' , 'Type' and/or 'Access Hash' is/are incorrect.

Solution: Verify provided details and test connection through pressing the 'WHM' button.

7. No results to display: Wrong hostname or IP value: This problem occurs when connection to the cPanel server is not configured properly.
Reason: Values inside the field/s 'Hostname' or 'IP Address' is/are are in the wrong format.

Solution: Verify provided details and test connection through pressing the 'WHM' button.

8. No results to display: User or domain not found.
Reason: Account with the specified domain name does not exist on the server.

Solution: Make sure that customer's details in your WHMCS system contain specified domain name or create a new account.

9. No results to display: Wrong username value
Reason: Account with the specified username does not exist on the server.

Solution: Make sure that customer's details in your WHMCS system contain specified username or create a new account.

10. No results to display: Access denied
Reason: Account already exists on the server but access to the server has been lost due to changed server group, changed server details or is blocked by e.g firewall.

Solution 1: Make sure that connection to your server is working properly and it is not being blocked. Additionally, make sure that your server group is set up correctly.
Solution 2 (cPanel Extended For WHMCS 1.7.0 and previous): open file modules/servers/cpanelExtended/classes/cPanel API/curl_options.ini and set CURLOPT_FOLLOWLOCATION to 0.

11. User parameter is invalid or was not supplied
Reason: Account exists on the server but the username is incorrect.

Solution: Make sure that customer's account username is the same in both your WHMCS system and your WHM.

12. When you get 'cURL Error : Maximum (20) redirects followed' while trying to install a new application, this indicates the problem with your cPanel theme.

To solve the problem, log in to your WHMCS, go to 'Module Settings' of your product, find the 'cPanel Theme' field and make sure that the entered name is correct.

13. Blank page while logging into phpMyAdmin or any functionality in 'Stats' page.
Reason: Logging in requires SSL connection.

Solution: Check 'Secure' in your server settings for cPanel (step 11th of Installation and Configuration).

14. Running 'Create' on cPanel Extended product does not create application ordered along with product.

Reason: Some applications require additional fields during installation (other than those available in the product custom fields).
Due to limitations in the Softaculous API, these applications will not be installed when a new product is created.
Solution: Application has to be installed manually via cPanel Extended For WHMCS. A workaround will be added in a further version.

15. In case you encounter a problem with notification: 'Something goes wrong, check logs, contact admin.'
please clear your cache first before taking any other steps as it might solve the problem.
16. cPanel Extended For WHMCS does not support Application Links.
17. If you see any missing language entries e.g. for applications installer, you can add them manually in the language file.

Simply open the '{yourWHMCS}/modules/servers/cpanelExtended/lang/english.php' file, insert the missing entry to it and add your own translation, following the example of the other records.

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