Multibrand For WHMCS

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About Multibrand For WHMCS

Multibrand For WHMCS will allow you to manage multiple brands on multiple websites while using just one WHMCS license.

The module will allow you to easily personalize each brand by adjusting its client area template, logo, language and many other elements.
You will be able to assign clients to brands and migrate them, as well as assign products and ticket departments to every brand.
Moreover, you will be able to configure payments gateways, customize invoices, add relations to knowledgebase articles, downloads and more - each action can be taken per brand.

  • Addon Features:
✔ User-Friendly Management Of Multiple Brands
✔ Easy Modification Of Existing Brands
✔ Assign Ticket Departments To Brands
✔ Configure Payment Gateways For Each Brand
✔ Configure Email Templates For Each Brand
✔ Configure SMTP Mailboxes For Each Brand
✔ Set Up Products, Addons And Domain Pricing For Each Brand
✔ Display And Migrate Clients Between Brands
✔ Display And Manage Relations Of Services, Invoices, Tickets, Knowledgebase, Downloads And Announcements
✔ Toggle Invoice Branding
✔ Toggle Brand Status On Click
✔ Toggle Auto Client Assign
✔ Monthly And Total Sale Amount Per Brand
✔ View Dynamic Statistics On Each Brand
✔ View Logs
  • Admin Area Features:
✔ Order Branded Products
✔ Create Branded Invoices
✔ Display Brand Labels On The Lists Of Clients And Invoices
  • Client Area Features:
✔ Display Client Area Template And Default Language Depending On Brand
✔ Access Services, Invoices, Downloads, Ticket Departments And Payment Gateways Assigned To Brand
✔ View Knowledgebase Articles And Announcements Assigned To Brand
✔ Receive Branded Emails And Invoices
✔ Assign Clients Automatically Upon Registration To Brand
✔ Toggle Auto Assignment Of Clients When Logging In To Different Brand
  • Brand Configuration:
✔ Set Up Brand Name
✔ Brand Company Name
✔ Brand Domain Address
✔ Brand Logo
✔ Brand Default Language
✔ Brand Template
✔ Brand Order Template
✔ Brand Address
✔ Brand Signature
✔ Brand Email Address
✔ Brand Ticket Departments
✔ Brand Graph Color
✔ Brand Terms Of Service URL
✔ Brand Invoice Sequential Number, Format And Pay To Text
✔ Set Up Branded Or Normal Payment Gateways
✔ Brand Email CSS Styling And Content
✔ Brand Email Templates In Various Languages
  • Branded Payment Gateways:
✔ 2Checkout
✔ Authorize.Net
✔ PayPal REST
✔ Stripe
  • General Info:
✔ Multi-Language Support
✔ Supports PHP 5.4 Up To PHP 7
✔ Supports WHMCS Template Six
✔ Supports WHMCS V7


This tutorial will show you how to successfully install and configure Multibrand For WHMCS.

We will guide you step by step through the whole installation and configuration process.

Note: If you are still using any of Multibrand For WHMCS previous versions prior to v2.x, read about it here.


1. Log in to your client area and download the module.
MB2 1.png
2. In the downloaded file you will find two packages that support different PHP versions.
As presented on the screen below, the first one is dedicated to PHP 7, while the second one is aimed at PHP 5.4 up to PHP 5.6.
It does not apply to open source versions.

Note: You can check current PHP version in your WHMCS. To do so proceed to 'Utilities' → 'System' → 'PHP Info'.

MB2 2.png
3. Extract the downloaded file and choose the one with the right PHP version. Upload and extract the PHP file into the main WHMCS directory.

The content of PHP version files should look like this.

MB2 2 2.png
4. When you install Multibrand For WHMCS for the first time you have to rename 'license_RENAME.php' file.

File is located in 'modules/addons/MultibrandFunctionality/license_RENAME.php'. Rename it from 'license_RENAME.php' to 'license.php'.

MB2 3.png
5. In order to configure your license key, you have to edit the previously renamed 'license.php' file.

Enter your license key between quotation marks as presented on the following screen. You can find your license key in your client area → 'My Products'.

MB2 4.png

Activating Addon Module

6. Now you have to activate the module in your WHMCS system.

Log in to your WHMCS admin area. Go to 'Setup' 'Addon Modules'. Afterwards, find 'Multibrand' and press 'Activate' button.

MB2 5.png
7. In the next step you need to enable the hooks and grant access to this module.

To do so, click on 'Configure' button, go to 'Access Control' area and check the required group of administrators. Press 'Save Changes'.

MB2 6.png

Additional Settings

8. Now, set up the 'storage' folder with its subfolders as recursively writable.

This folder are located in 'your_whmcs/modules/addons/Multibrand/' location.

MB2 7.png
9. You will also need to set up 'gateways' and 'callback' folders as writable.

The 'gateways' folder is located in 'your_whmcs/modules/' and the 'callback' folder in 'your_whmcs/modules/gateways' (do NOT mistake the folders with those in the Multibrand addon location)

MB2 7 0.png
10. The next step is replacing 'invoicepdf.tpl' file with 'invoicepdf_rename.tpl' for each of the templates used.

The 'invoicepdf_rename.tpl' file is located in the 'your_whmcs/templates/six/' folder.
Just remove the default 'invoicepdf.tpl' file from the template folder and rename the 'invoicepdf_rename.tpl' file to 'invoicepdf.tpl' in the same folder.

MB2 7 1.png

Integration Code

11. Now you can access your Multibrand For WHMCS module.

Simply go to 'Addons' 'Multibrand'. But, before you can start using the module, you still need to set up the 'Integration Code'. It is required for the correct logo branding and it should be done for all brand templates that you want to use.
It is very easy. Go to 'Utilities' 'Integration Code' and follow the instructions given there, depending on the version of your WHMCS and the templates you are using.

MB2 8.png
12. And that is all! You have now completed the installation of the module.


In the current beta 2.0.0 version it is not possible to easily migrate data from 1.8.X to the 2.X module version.

Such a migration functionality will be added in the future stable version. We are sorry for the inconvenience.

Configuration and Management

In this section we will show you how to properly set up and use Multibrand For WHMCS.


In the 'Brands' tab you can create and manage your brands using a single instance of WHMCS solution.

Important: Due to the module beta limitations, configuration of one of the brands must be manually set to your main WHMCS domain. Simplification of this process will be solved in the future editions.

New Brand

Let us start by creating a new brand. For that purpose go to the 'Brands' tab and press 'Add a new brand' MB2 Plus.png button.
MB2 10.png
Fill in the brands's 'Name' and 'Domain' with desired values and press 'Save' button.
MB2 11.png
Your first brand is created. Next, press 'Edit' ' MB2 Edit.png action button.
MB2 11 1.png
You will be moved to the brand configuration area, where you can manage your brand's information and settings.
MB2 11 2.png

Note: Once the configuration of your brand is complete, you will still need to set up a CNAME DNS record before the brand is published (status - enabled).
This record will point from the branded domain towards your main domain used by WHMCS. To learn more about setting up the CNAME records, proceed to the Creating CNAME Records section.
Do not forget to publish the brand as soon as the CNAME record is spread worldwide.

Brand Information

In the Brand Information window you can edit the brand name, domain name and custom logo.

In addition, you can see the current month's revenue, total sales and the last brand update.

MB2 9.png


In this window you will be able to configure all the most important settings of your brand including billing, payment gateways, SMTP and email templates configuration.


In the general settings you will configure the main brand options.

First, fill out the brand's 'Email Address', 'Company Name' and 'TOS URL' . Next, choose the brand's 'Color', 'Ticket Departments' , 'Default Language', 'Template' and 'Order Template' .
Make sure that the chosen template is integrated with Multibrand correctly (see the Integration Code section). Finally, toggle 'Auto Client Assign' if you wish to.
Here you can also manage your current brand's status, but you should change it to 'Enabled' only after you have configured the rest of the settings.
Do not forget to press 'Save Configuration' .

Note: Currently all new users added by admin or through API will not be assigned to any brand by default. This feature will be included in the next releases.

MB2 11 3.png


In the 'Billing' settings you can configure the design of your invoices.
  • Invoice Branding - if enabled, the invoices will be branded with the number and basic information
  • Invoice Pay To Text - address that is displayed on the invoice as the 'Pay To' details.
  • Sequential Invoice Number Format - if invoice branding is enabled, the provided sequential invoice number format will be used
  • Next Sequential Number - change this option only if you want to reset the automatic sequential numbering. Otherwise leave empty

Note: Remember to do the 'Additional Settings' step during module installation to make the PDF invoices also branded.

MB2 12.png

Payment Gateways

This tab allows you to configure a payment gateway for the brand which will work independently from the one configured in WHMCS.

You can check the list of the currently available gates in the Feature List.
If in the future releases you would like to see a payment gateway that is not yet available, please contact our support.

To add a new payment gateway configuration, press 'Add' MB2 Plus.png button.

MB2 13.png
Next, choose the desired gate from the list and press 'Confirm' button.
MB2 14.png
Finally, fill in the payment gateway settings according to the details received from the provider.

Save the configuration and activate the gateway.

MB2 15.png
Note: You may still use any other payment gateway which is active in your WHMCS system. These gates will have a (WHMCS) label.

Multibrand For WHMCS can work with any gateway that works within your WHMCS. The only limitation is that these payment gateways use the same settings for all brands.

MB2 15 2.png


If you would like to use for your brand an outgoing mail configuration which is different from the one in the main WHMCS settings, you can do so in this tab.

In addition, you can set your custom CSS email styling as well as the header and footer content.

MB2 16.png

Email Templates

In this window you can set up each branded email template in five available categories.
  • If enabled, the template configured here will be sent to the clients using the branded SMTP settings instead of the ones configured in the main WHMCS template and configuration.
  • If enabled, but not configured yet, the main WHMCS template will be sent with branding applied to it.
  • If disabled, the main WHMCS template will be sent using the main WHMCS SMTP configuration without any branding applied.

To start editing a branded template, simply press 'Edit' MB2 Edit.png button.

MB2 17.png
Next, enter the desired subject and message content. You can also create more versions, in several languages.

Additionally, you can use the available merge fields tags just like in the standard email templates. Save the changes after finishing.

MB2 18.png
Finally, toggle the edited template to enabled and save the configuration. Next to the edited template you will see the 'Branded' label.

If you would like to restore the default template, simply return to editing it and click the 'Delete Template' button.

MB2 19.png

Services Pricing

In this section you can configure separate prices for products, addons and domains .

To start, select the product, addon or domain tab and click on the 'Add' MB2 Plus.png button. In the following example you will see how to add branding for product pricing.

MB2 20.png
Select the product for which you want to set branded prices and click 'Save' .
MB2 21.png
Next, open the pricing editor for the chosen product.
MB2 22.png
Here you can configure the desired prices in selected billing cycles and currencies.

You can also automatically fill in the amounts from the main product and update them, refreshing the currencies rate.

Note: Availability of billing cycles, prices and currencies to be edited depends on their main configuration in WHMCS.
If one of them is not available for branding, it means that there is no corresponding configuration in the main WHMCS.

MB2 23.png
From now on, the pricing for this product will be branded. In the same way, you can also configure pricing for addons and domains.


In this section you can see which Clients, Services, Invoices, Knowledgebase, Downloads and Announcements are assigned to this brand.

In addition, you can manually manage, assign and unassign selected items to the brand.
Do not forget to check the 'Branded Admin Area Functionalities' section, where you will find more brand relation management functionality outside the Multibrand addon.

Note: Currently there is no possibility of mass management, assigning and unassigning selected items to the brand. This functionality will be implemented in future releases.


In the clients tab you can see customers who are assigned to the brand and the date on which they were assigned.

Assignment takes place at the moment of client's registration for the branded domain. You can also manually assign the already existing customers to the brand or migrate them to another.

Note: If 'Auto Client Assign' option is enabled, then the customers who are already registered in one of the brands and try to log in to another brand,will also be automatically assigned to it.
Therefore, one customer can be assigned to several brands at the same time.

MB2 24.png
To assign an existing client to the brand, press 'Add' MB2 Plus.png button.

In the pop-up select the customer you want to add to the brand and press 'Save' .

MB2 25.png
You can also migrate the customers from this brand to another one.

Click 'Migrate' MB2 Migrate.png button next to the client and then select the brand to which you want to assign the client.

MB2 26.png
And finally, if you want to delete a customer's relationship with this brand, press the 'Delete' MB2 Delete.png button and confirm the action.


In the Services tab you can see which Products, Addons and Domains have a relation with this brand.

These services are automatically added to the brand while ordering from the branded domain.

MB2 27.png
You can also manually add a relation for a service that is not yet branded.

Press 'Add' MB2 Plus.png button and then select the type and service you want to assign to the brand.

MB2 28.png
Again, if you want to delete a service relation with the brand, press 'Delete' MB2 Delete.png button and confirm the action.


In this tab you can see which invoices have a relation with your brand.

These invoices are automatically added to the brand after the order has been created from the branded domain.

MB2 29.png
You can also manually add a relation for the invoice that is not yet branded.

Press 'Add' MB2 Plus.png button and select the invoice you want to assign to the brand.

MB2 30.png
If you want to delete an invoice relation with the brand, press 'Delete' MB2 Delete.png button and confirm the action.


In this tab you can see which tickets have a relation with the brand.

These tickets are automatically branded after a ticket has been opened in one of the earlier branded departments.

MB2 31.png
You can also manually add a relation for the ticket that is not yet branded.

Press 'Add' MB2 Plus.png button and select the ticket you want to assign to the brand.

MB2 32.png
If you want to delete a ticket relation with the brand, press 'Delete' MB2 Delete.png button and confirm the action.


In this tab you can see which of your knowledgebase articles have a relation with the brand.

In addition, here you can find statistics of views, useful points, number of votes and the date of assignment to the brand.

MB2 33.png
To add a relation for the knowledgebase articles, press 'Add' MB2 Plus.png button and select the article you want to assign to the brand.
MB2 34.png
If you want to delete a knowledgebase article relation with the brand, press 'Delete' MB2 Delete.png button and confirm the action.


In this tab you can see which of your files available for download have a relation with the brand.

In addition, here you can find a download category, type, number of downloads and the date of assignment to the brand.

MB2 35.png
To add a relation for the download, press 'Add' MB2 Plus.png button and select the file you want to assign to the brand.
MB2 36.png
If you want to delete a download relation with the brand, press 'Delete' MB2 Delete.png button and confirm the action.


In this tab you can see which of your announcements have a relation with the brand.

In addition, here you can find the date of announcement creation, assignment to the brand and the published status.

MB2 37.png
To add a relation for the announcement, press 'Add' MB2 Plus.png button and select the article you want to assign to the brand.
MB2 38.png
If you want to delete a announcement relation with the brand, press 'Delete' MB2 Delete.png button and confirm the action.


In the statistics section you will find sales charts of selected brands.

You can filter them by the date period and selected brands.

MB2 39.png


Logs section allows you to view warnings and errors related to your brands.
MB2 40.png

Branded Admin Area Functionalities

Due to the beta version, not all sections available in the previous module versions provide the direct actions with the brand relations yet.

See the Branding Limitations section for more information. More admin area integrations are coming coon.


Multibrand For WHMCS makes the management of WHMCS easier through the introduction of 'Brand Details' column.

'Brand Details' column informs you about the membership of clients and invoices to a certain brand (more details will be added soon).
Let's see how it looks in the 'Client List'.

MB2 48.png
It looks similar in the 'Invoice List'.
MB2 49.png

Order Creation

If the administrator wants to manually create an order for a client, he/she can directly create a relation with the selected brand (provided that the client belongs to it).
Additionally, they can also assign a payment gateway available in the given brand.
MB2 42.png


If the administrator creates a new invoice for a customer, he/she has the possibility to select a direct relationship with the given brand.
MB2 43.png
Additionally, there is also a possibility of changing the brand relation directly for the previously created invoices.
MB2 44.png

Branded Client Area

Multibrand For WHMCS offers multiple client areas in one solution and allows you to have your clients assigned to them.

For example, each brand domain can have a separate template, logo, language, services and invoices.
You can find more information about what other functionalities can be branded in the Features list.

MB2 45.png
On the following screen you can see invoices generated for a brand.
MB2 46.png

Branded Emails

Brand configuration applys also to emails sent to clients.

If you have enabled branding of a given template, the email sent to the client will be sent using the mailbox specified in the SMTP settings of the given brand.
Additionally, the subject, logo, content and signature will branded accordingly too. Here you can see an example of an order email.

MB2 47.png
You will find more information in the branded Email Templates configuration.

Domains & CNAME Records Configuration

In this section you will find guides on how to create a CNAME record in popular control panels.

For instance, if your branded domain is '' and the domain with your WHMCS is '' , your CNAME will be ' CNAME'.
Note 1: As you can see above, each domain has to be closed with a full stop.
Note 2: To learn more about certificate requirements, visit the Common Problems section.

The domain used by each of the brands must be parked on the main domain.
In case a domain cannot be parked or it is a subdomain, you must create the CNAME records that will redirect from the brand domain to the main domain.

Only when you have parked your domains can you move to setting the CNAME records on your panels. See the tips below.


1. Log in to your cPanel.
2. Press 'Simple DNS Zone Editor' under the 'Domains' section.
3. Select the domain you wish to manage from the menu.

Note: This step is required only if you own more than one domain.

4. Fill in the 'Name' field and the 'CNAME' record and press 'Add CNAME Record'.

Note: To define the record's TTL, you have to use 'Advanced DNS Zone Editor'.


1. Log in to your DirectAdmin.
2. Click 'DNS Administration' .
3. Afterwards, select the desired domain.
4. Fill in the full domain/subdomain into the CNAME record and press 'Add' next to it.

Note: Do not forget to place a full stop at the end.


1. Log in to your Plesk panel.
2. Press 'Domains' under the 'Hosting Services' section.
3. Find the domain to be edited, and click on the corresponding Control Panel link.

Afterwards, proceed to the 'Websites & Domains' tab and press 'DNS Settings' .

4. Find the domain to be edited and click on the corresponding Control Panel link.

Afterwards, proceed to 'Websites & Domains' tab and press 'DNS Settings'.

5. Add a new record or edit the existing one.
6. Now, change the record type to 'CNAME' and fill in both the 'Domain name' and the 'Canonical name'.

Finish by pressing 'OK'.
Note: The changes will take between 4 to 8 hours to update worldwide.

Remember to restart your server once it is configured.

SSL Certificate

In this section you will find all information about the SSL certificate in WHMCS required to properly use Multibrand For WHMCS.

If either your branded domains or WHMCS domain use the SSL connection, they should also support one of the below certificates.
The supported types of certificates:

  • Dedicated SSL Certificate - handled separately for each domain.
  • Wildcard - if all brands and main WHMCS use the same domain.
  • SAN - if your brands and main WHMCS use different domains.

This is the way WHMCS works. It cannot be considered the limitation of our module which uses the 'WHMCS System URL' scheme.


Installing the SSL certificate for domains managed from cPanel consists of the following steps:
1. Log in to your cPanel and press 'SSL/TSLS Manager' under the 'Security' section.
2. Click on 'Manage SSL sites' under 'Install and Manage SSL for your site (HTTPS)'.
3. (installing the certificate) Select the domain, paste the certificate along with the private key, and save the settings.
4. (using the already installed certificate) Select the certificate from 'Browse Certificates' , and save the settings.
Alternatively, you can enable the AutoSSL solution that will automatically install domain-validated SSL certificates. Go here for more information.

Note: AutoSSL function is unlikely to work for the CNAME entries, and therefore you should use virtual hosts (vhosts) instead.

Branding Limitations

Beta Version 2.0.0

With the aim of better stability and support for future improvements, Multibrand For WHMCS has been completely rewritten in the 2.0 version.

For this reason, some of the functionalities in the previous versions are not yet available, or are operating in a limited way.
These features will be successively restored in the future versions, including the coming 2.0 stable version. Below you can find the features that are not yet supported:

  • Membership Details - a column with brands in the admin area displayed in the lists of tickets, orders or services. Currently, this feature is available only for the lists of clients and orders.
  • Log in as a Client to a Brand - the action directly accessible from the client profile in the admin area.
  • Create Invoice/Quote/Ticket in a Brand - the action directly accessible from the client profile in the admin area.
  • Choose Brand in particular WHMCS sections - the feature enabling direct brand selection in the ticket, quote, announcement, download and knowledgebase view (currently, only the order and invoice views are supported).
  • Product Bundle - not yet available for branding.
  • Brand Reports - the current statistics are limited.
  • Brand Previews - the preview of the brand in the client area is not yet implemented.
  • Default Brand - replacement of this function will be introduced in the stable version.


In this section, we will list the parts of WHMCS that cannot be branded or may be working in an improper way.
  • Bridges - Multibrand For WHMCS does not support any kind of bridges (WordPress, Joomla).
  • Link replacement - currently, links are replaced with their branded counterparts with a visible delay.
    This is the only feasible way to proceed for the time being.
  • Clients Profile → Send Email - if you try to send an email template, of which a branded counterpart already exists, you will receive an error.
    This occurs when the default email is blocked and its branded counterpart is sent in the meantime.
  • Branded Quote → Duplicate - duplicating a branded quote results in receiving an unbranded quote.
  • Configurable Options Pricing - currently, there is no possibility to set a different pricing per brand for configurable options.
  • Emails - not branded due to the lack of possibility to determine the brand that the email should be sent from:
    • Affiliate Monthly Referrals Report
    • Clients Only Bounce Message
  • WHMCS V6 - Multibrand For WHMCS 2.X will no longer support WHMCS V6 and template five. Use Multibrand For WHMCS 1.X instead.

WHMCS Modules and Others

In this section, we will list the WHMCS modules and other services which do not support multibranding or do not cooperate with Multibrand For WHMCS at all.

  • WHMCS Modules
    • SMS Center For WHMCS - SMS messages sent to customers cannot be branded. A default set of SMS templates is sent to clients from all brands.
    • Resellers Center For WHMCS - this module is not yet compatible with our Multibrand For WHMCS module.

  • Others
    • Cloudflare - it is a service that will mask your server IP address.
      This is because they use their own DNS to resolve to one of their many reverse proxy servers and will cause the incompatibility with Multibrand module.
      You may disallow the CloudFlare network to assume NS authority and not become the intermediary between the user and your server, but then your Cloudflare service may become unproductive.


1. The logo image is usually hard coded into the WHMCS template files.

In order to use the logo file provided in the 'Multibrand For WHMCS' module, find the proper line at the template file and replace it with '{$logo}' variable.
The line responsible for a displayed logo is placed at the 'header.tpl' file located in a currently used template.

2. If you want Captcha security option to be displayed in your client area for all branded domains, you need to configure each of those domains in your Google Account as well.
MB2 41.png

Common Problems

1. When you have problems with connection, check whether your SELinux or firewall does not block ports.
2. If your CNAME record is not working, remember that the first domain name in the CNAME record should be a branded domain.

The second one is the domain on which you have your WHMCS. The redirection goes from the first domain to the second.
Full stops after domains are also important.
Please note that there could be a delay with propagation of changes for DNS servers while using A type CNAME records.

3. If your branded domain or WHMCS domain are using the SSL connection, both of them need to have the same certificate.

If both of them are using the same domain, you will need a wildcard certificate.
If they are using different domains, secure them with the SAN certificate.
This is just the way WHMCS works. It is not the limitation of our module.

4. Please remember that Multibrand For WHMCS works flawlessly with the WHMCS V7 and officially supported template 'Six' .

In case you are using some custom template, you must be aware of the fact that unexpected errors might occur and we cannot take the responsibility for solving them.

5. Multibrand For WHMCS module is not compatible with our Resellers Center For WHMCS.
There is no integration between these modules and we do not recommend using them together.

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