Zendesk For WHMCS
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| | '''$token''' - enter your API token obtained in the step 3<br /> | | '''$token''' - enter your API token obtained in the step 3<br /> |
| | '''$shared_secret''' - enter your shared secret obtained in the step 6<br /> | | '''$shared_secret''' - enter your shared secret obtained in the step 6<br /> |
| − | Other modifications aren't necessary. All necessary information about additional changes like e.g. account name, ticket status colors or email updates you will in the configuration file. | + | Other modifications aren't necessary. All essential information about additional changes like e.g. account name, ticket status colors or email updates you will in the configuration file. |
| | |} | | |} |
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Revision as of 12:57, 19 February 2013
About Zendesk For WHMCS
Installation and Configuration
| Some sort of description/introduction
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| 1. Login to your clientarea and download Zendesk For WHMCS.
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| 2. Upload and extract the module into the main WHMCS directory.
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| Files in your WHMCS directory should look like this.
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3. Afterwards log in to your Zendesk admin area in order to enable API access.
Go to 'Manage' → 'API' which is located in the 'Channels' section and enable 'Token Access' . Remember to save the changes.
IMPORTANT: Copy and keep your API token in a safe place. You will need it in a moment to complete the installation of the module.
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4. Now go to 'Manage' → 'Security' which is located in the 'Settings' section and enable 'Single-Sign On' .
Don't forget to press 'Save tab' at the bottom of the screen.
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5. Scroll down to the bottom and press 'generate a new token' or use an existing one.
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6. Copy and keep your 'shared secret' in a safe place. We will need it in the next step.
IMPORTANT: Make sure that you have copied the entire secret. It's longer than shown on the screen below.
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7. Afterwards you need to configure one file. To do so, go to 'your_whmcs/modules/support/zendesk' and modify 'configuration.php' file.
Below we will describe critical variables for proper operation of the module:
$token - enter your API token obtained in the step 3
$shared_secret - enter your shared secret obtained in the step 6
Other modifications aren't necessary. All essential information about additional changes like e.g. account name, ticket status colors or email updates you will in the configuration file.
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Management
Tips
Common Problems
