Zendesk For WHMCS
(→Installation and Configuration) |
(→Installation and Configuration) |
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− | |style="padding: 0px 0px 20px 15px;"|'''6. Copy and keep your '' ' | + | |style="padding: 0px 0px 20px 15px;"|'''6. Copy and keep your '' 'shared secret' '' in a safe place. We will need it in the next step.'''<br /> |
'''IMPORTANT:''' Make sure that you have copied the entire secret. It's longer than shown on the screen below. | '''IMPORTANT:''' Make sure that you have copied the entire secret. It's longer than shown on the screen below. | ||
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|style="padding: 0px 0px 20px 15px;"|'''7. Afterwards you need to configure one file. To do so, go to '' 'your_whmcs/modules/support/zendesk' '' and modify '' 'configuration.php' '' file.<br /> | |style="padding: 0px 0px 20px 15px;"|'''7. Afterwards you need to configure one file. To do so, go to '' 'your_whmcs/modules/support/zendesk' '' and modify '' 'configuration.php' '' file.<br /> | ||
− | Below we will | + | Below we will describe critical variables for proper operation of the module:<br /> |
− | '''$ | + | '''$token''' - enter your API token obtained in the step 3.<br /> |
− | '''$ | + | '''$shared_secret''' - enter your shared secret obtained in the step 6.<br /> |
− | + | Other modifications aren't necessary. You will find all the information about each variable and how to use it in descriptions contained in the file. | |
− | ' | + | |
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Revision as of 12:42, 19 February 2013
Contents |
About Zendesk For WHMCS
- Management features:
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- Additionally:
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Installation and Configuration
Some sort of description/introduction |
1. Login to your clientarea and download Zendesk For WHMCS. |
2. Upload and extract the module into the main WHMCS directory. |
Files in your WHMCS directory should look like this. |
File:Z2.png |
3. Afterwards log in to your Zendesk admin area in order to enable API access. Go to 'Manage' → 'API' which is located in the 'Channels' section and enable 'Token Access' . Remember to save the changes. |
File:Z3.png |
4. Now go to 'Manage' → 'Security' which is located in the 'Settings' section and enable 'Single-Sign On' . Don't forget to press 'Save tab' at the bottom of the screen. |
File:Z4.png |
5. Scroll down to the bottom and press 'generate a new token' or use an existing one. |
File:Z5.png |
6. Copy and keep your 'shared secret' in a safe place. We will need it in the next step. IMPORTANT: Make sure that you have copied the entire secret. It's longer than shown on the screen below. |
File:Z6.png |
7. Afterwards you need to configure one file. To do so, go to 'your_whmcs/modules/support/zendesk' and modify 'configuration.php' file. Below we will describe critical variables for proper operation of the module: |
File:Z7.png |
Management
Tips
Common Problems
File:.png |