Zendesk For WHMCS
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| + | |style="padding: 0px 0px 20px 15px;"|'''7. Afterwards you need to configure one file. To do so, go to '' 'your_whmcs/modules/support/zendesk' '' and modify '' 'configuration.php' '' file.<br /> |
| + | Below we will describes all the variables contained in a file:<br /> |
| + | '''$account''' - enter your account name which will be displayed in the clientarea<br /> |
| + | '''$admin_username''' - as the name indicates, enter your admin username<br /> |
| + | '''$token''' - in this field enter your API token obtained in the step 3<br /> |
| + | '''$enable_email_update''' - when value equals 1, emails will be automatically changed in Zendesk, when chaged in the WHMCS<br /> |
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| + | |} |
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Revision as of 12:25, 19 February 2013
About Zendesk For WHMCS
Installation and Configuration
Some sort of description/introduction
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1. Login to your clientarea and download Zendesk For WHMCS.
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2. Upload and extract the module into the main WHMCS directory.
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Files in your WHMCS directory should look like this.
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3. Afterwards log in to your Zendesk admin area in order to enable API access.
Go to 'Manage' → 'API' which is located in the 'Channels' section and enable 'Token Access' . Remember to save the changes.
IMPORTANT: Copy and keep your API token in a safe place. You will need it in a moment to complete the installation of the module.
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4. Now go to 'Manage' → 'Security' which is located in the 'Settings' section and enable 'Single-Sign On' .
Don't forget to press 'Save tab' at the bottom of the screen.
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5. Scroll down to the bottom and press 'generate a new token' or use an existing one.
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6. Copy and keep your 'Shared secret' in a safe place. We will need it in the next step.
IMPORTANT: Make sure that you have copied the entire secret. It's longer than shown on the screen below.
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7. Afterwards you need to configure one file. To do so, go to 'your_whmcs/modules/support/zendesk' and modify 'configuration.php' file.
Below we will describes all the variables contained in a file:
$account - enter your account name which will be displayed in the clientarea
$admin_username - as the name indicates, enter your admin username
$token - in this field enter your API token obtained in the step 3
$enable_email_update - when value equals 1, emails will be automatically changed in Zendesk, when chaged in the WHMCS
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Management
Tips
Common Problems