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Zendesk For WHMCS

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=Installation and Configuration=
 
=Installation and Configuration=
 
{|
 
{|
|style="padding: 10px 0px 0px 0px;"|'''This tutorial will show you how to successfully install and configure Plesk Extended For WHMCS.'''<br />
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|style="padding: 10px 0px 0px 0px;"|
We will guide you step by step through the whole installation and configuration process.
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|}
 
|}
 
{|
 
{|
|style="padding: 20px 0px 20px 15px;"|'''1. Login to your clientarea and download Plesk Extended For WHMCS.'''
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|style="padding: 20px 0px 20px 15px;"|
 
|}
 
|}
 
{|
 
{|
|style="padding: 0px 0px 20px 25px;"|[[File:PE1.png]]
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|style="padding: 0px 0px 20px 25px;"|[[File:.png]]
 
|}
 
|}
 
{|
 
{|
|style="padding: 0px 0px 0px 15px;"|'''2. Upload and extract the module into the main WHMCS directory.'''
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|style="padding: 0px 0px 0px 15px;"|'''
 
|}
 
|}
 
{|
 
{|
|style="padding: 0px 0px 20px 15px;"|Files in your WHMCS directory should look like this.
 
|}
 
{|
 
|style="padding: 0px 0px 20px 25px;"|[[File:PE2.png]]
 
|}
 
{|
 
|style="padding: 0px 0px 0px 15px;"|'''3. When you install Plesk Extended for the first time you have to rename '' 'license_RENAME.php' '' file.'''
 
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{|
 
|style="padding: 0px 0px 20px 15px;"|File is located at '' 'modules/servers/plesk_extended/license_RENAME.php' ''. Rename it from '' 'license_RENAME.php' '' to '' 'license.php' ''.
 
|}
 
{|
 
|style="padding: 0px 0px 20px 25px;"|[[File:PE3.png]]
 
|}
 
{|
 
|style="padding: 0px 0px 0px 15px;"|'''4. In order to configure your license key you have to edit a previously renamed '' 'license.php' '' file.'''
 
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{|
 
|style="padding: 0px 0px 20px 15px;"|Enter your licence key between quotation marks as presented on the following screen. You can find your license key at your clientarea → '' 'My Products' ''.
 
|}
 
{|
 
|style="padding: 0px 0px 20px 25px;"|[[File:PE4.png]]
 
|}
 
{|
 
|style="padding: 0px 0px 0px 15px;"|'''5. Now you have to activate the module in your WHMCS system.'''
 
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{|
 
|style="padding: 0px 0px 0px 15px;"|Login to your WHMCS admin area. Click '' 'Setup' '' then choose '' 'Addon Modules' '' .
 
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{|
 
|style="padding: 0px 0px 20px 15px;"|Afterwards find '' 'Plesk Extended Functions' '' and press Activate button.
 
|}
 
{|
 
|style="padding: 0px 0px 20px 25px;"|[[File:PE5.png]]
 
|}
 
{|
 
|style="padding: 0px 0px 0px 15px;"|'''6. In next step you need to permit access to this module.'''
 
|}
 
{|
 
|style="padding: 0px 0px 20px 15px;"|To do so choose '' 'Full Administrator' '' and press '' 'Save Changes' ''.
 
|}
 
{|
 
|style="padding: 0px 0px 20px 25px;"|[[File:PE6.png]]
 
|}
 
{|
 
|style="padding: 0px 0px 0px 15px;"|'''7. You have just successfully installed Plesk Extended For WHMCS! Now in your WHMCS system press '' 'Addons' '' then press '' 'Plesk Extended Functions' ''. '''
 
|}
 
{|
 
|style="padding: 0px 0px 20px 15px;"|You will see a following screen. Let's proceed to configuration of your freshly installed module.
 
|}
 
{|
 
|style="padding: 0px 0px 20px 25px;"|[[File:PE7.png]]
 
|}
 
{|
 
|style="padding: 0px 0px 0px 15px;"|'''8. Now we will show you how to configure a new product.'''
 
|}
 
{|
 
|style="padding: 0px 0px 0px 15px;"|To do so log in into your WHMCS. Now press '' 'Setup' '' → '' 'Products/Services' '' → '' 'Servers' '' (or '' 'Setup' '' → '' 'Servers' '' in WHMCS v4.x).
 
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{|
 
|style="padding: 0px 0px 20px 15px;"|Afterwards press '' 'Add New Server' ''.
 
|}
 
{|
 
|style="padding: 0px 0px 20px 25px;"|[[File:CP8.png]]
 
|}
 
{|
 
|style="padding: 0px 0px 0px 15px;"|'''9. Next, enter your server name, IP adress, username and password. Choose '' 'Plesk_extended' '' from a dropdown menu and press '' 'Save Changes' ''.'''
 
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{|
 
|style="padding: 0px 0px 20px 15px;"|Here you can also provide other server details like nameservers or maximum number of accounts.
 
|}
 
{|
 
|style="padding: 0px 0px 20px 25px;"|[[File:PE9.png]]
 
|}
 
{|
 
|style="padding: 0px 0px 0px 15px;"|'''10. After you configure your server correctly, you will see a following screen.'''
 
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{|
 
|style="padding: 0px 0px 20px 15px;"|Now you need to create a new group for your server. For that purpose press '' 'Create New Group' ''.
 
|}
 
{|
 
|style="padding: 0px 0px 20px 25px;"|[[File:PE10.1.png]]
 
|}
 
{|
 
|style="padding: 0px 0px 20px 15px;"|'''11. Enter name, click on your previously created server, press '' 'Add' '' then press '' 'Save Changes' ''.'''
 
|}
 
{|
 
|style="padding: 0px 0px 20px 25px;"|[[File:PE10.2.png]]
 
|}
 
{|
 
|style="padding: 0px 0px 0px 15px;"|'''12. In order to create and configure product click on '' 'Setup' '' → '' 'Products/Services' '' → '' 'Products/Services' ''.'''
 
|}
 
{|
 
|style="padding: 0px 0px 20px 15px;"|If you don't have a product group, click on '' 'Create a New Group' ''. If you do, simply go to step 14.
 
|}
 
{|
 
|style="padding: 0px 0px 20px 25px;"|[[File:CP12.png]]
 
|}
 
{|
 
|style="padding: 0px 0px 20px 15px;"|'''13. Enter product group name and press '' 'Create Group' ''.'''
 
|}
 
{|
 
|style="padding: 0px 0px 20px 25px;"|[[File:PE10.png]]
 
|}
 
{|
 
|style="padding: 0px 0px 0px 15px;"|'''14. When you have a product group, you can create your product and assign it with Plesk Extended. If you already have a product, go to step 16.'''
 
|}
 
{|
 
|style="padding: 0px 0px 20px 15px;"|To create a product click on '' 'Create a New Product' ''.
 
|}
 
{|
 
|style="padding: 0px 0px 20px 25px;"|[[File:CP12.1.png]]
 
|}
 
{|
 
|style="padding: 0px 0px 20px 15px;"|'''15. Afterwards choose your product type and product group from a dropdown menus, enter your product name and press '' 'Continue' ''.'''
 
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{|
 
|style="padding: 0px 0px 20px 25px;"|[[File:PE11.png]]
 
|}
 
{|
 
|style="padding: 0px 0px 20px 15px;"|'''16. Now go to '' 'Module Settings' '' section, choose both '' 'Plesk_extended' '' and your previously created server group from a dropdown menus.'''<br />
 
Remember to add your '' 'Service Plan Name' '' or '' 'Reseller Plan Name' ''. Plesk Extended won't work properly without specified plan name. Don't forget to press'' 'Save Changes' ''.
 
|}
 
{|
 
|style="padding: 0px 0px 20px 25px;"|[[File:PE12.png]]
 
|}
 
{|
 
|style="padding: 0px 0px 20px 15px;"|'''17. Good job! You have just correctly created and customized new product which will appear in Plesk Extended admin area.'''<br />
 
To verify whether everything is working as it should, click on '' 'Addons' '' → '' 'Plesk Extended Functions' '' in your WHMCS. Your previously created product should appear on the list.
 
|}
 
{|
 
|style="padding: 0px 0px 20px 25px;"|[[File:PE13.png]]
 
|}
 
{|
 
|style="padding: 0px 0px 20px 15px;"|'''18. Tick '' 'Check All' '' and press '' 'Save Changes' ''.
 
|}
 
{|
 
|style="padding: 0px 0px 20px 25px;"|[[File:PE13.1.png]]
 
|}
 
{|
 
|style="padding: 0px 0px 20px 15px;"|'''19. That's all, from now on all your clients who ordered previously created '' 'Golden Plan' '' will be able to manage their accounts without even entering Plesk.'''
 
|}
 
{|
 
|style="padding: 0px 0px 20px 25px;"|[[File:PE14.png]]
 
|}
 
{|
 
|style="padding: 0px 0px 20px 15px;"|This is what your customers should see in their clientarea:
 
|}
 
{|
 
|style="padding: 0px 0px 30px 25px;"|[[File:PE.14.2.png]]
 
|}
 
  
 
=Management=
 
=Management=
 
{|
 
{|
|style="padding: 10px 0px 0px 15px;"|'''Plesk Extended allows your customers to manage their Parallels Plesk Accounts via clientarea in your WHMCS system.''' 
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|style="padding: 10px 0px 0px 15px;"|
|}
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{|
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|style="padding: 0px 0px 20px 15px;"|In this short guide we will present you the management possibilities of our module.
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|}
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==Management of FTP Accounts==
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{|
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|style="padding: 10px 0px 20px 15px;"|1. On Windows based server you can manage your FTP accounts through creating, modifying and deleting.<br />
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On Linux based server you can change your FTP password.
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|}
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{|
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|style="padding: 0px 0px 20px 25px;"|[[File:PE14.1.png]]
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|}
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==Management of Emails==
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{|
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|style="padding: 10px 0px 20px 15px;"|2. You can manage all aspects related to e-mail accounts.
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|}
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{|
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|style="padding: 0px 0px 20px 25px;"|[[File:PE15.png]]
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|}
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==Management of Databases==
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{|
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|style="padding: 10px 0px 20px 15px;"|3. Owing to MySQL Databases Management you can create/delete new databases and users. You can also add users to particular databases.
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|}
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{|
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|style="padding: 0px 0px 30px 25px;"|[[File:PE16.png]]
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|}
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==Management of Subdomains==
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{|
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|style="padding: 10px 0px 20px 15px;"|4. You can create and manage your subdomains.
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|}
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{|
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|style="padding: 0px 0px 20px 25px;"|[[File:PE17.png]]
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|}
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==Management of Domain Aliases==
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{|
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|style="padding: 10px 0px 20px 15px;"|5. You can also add and manage domain aliases.
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|}
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{|
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|style="padding: 0px 0px 20px 25px;"|[[File:PE18.png]]
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|}
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==Management of Domains Forwarders==
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{|
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|style="padding: 10px 0px 20px 15px;"|6. Easy access to domain forwarders is very useful. Within a few seconds, you can redirect the page to point to another.
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|}
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{|
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|style="padding: 0px 0px 20px 25px;"|[[File:PE19.png]]
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|}
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==Management of DNS==
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{|
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|style="padding: 10px 0px 20px 15px;"|7. Your customers are going to love this feature! Here you can manage DNS of your account.
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|}
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{|
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|style="padding: 0px 0px 20px 25px;"|[[File:PE20.png]]
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|}
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==Log In To Plesk==
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{|
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|style="padding: 10px 0px 20px 15px;"|8. With a single click of a button '' 'Login to Plesk' '' you can log in to your Parallels Panel.
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|}
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{|
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|style="padding: 0px 0px 20px 25px;"|[[File:PE21.png]]
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|}
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==Log In To Webmail==
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{|
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|style="padding: 10px 0px 20px 15px;"|9. You can quickly access your webmail through pressing '' 'Login to Webmail' '' button.
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|}
 
|}
 
{|
 
{|
|style="padding: 0px 0px 30px 25px;"|[[File:PE22.png]]
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|style="padding: 0px 0px 20px 15px;"|
 
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=Common Problems=
 
=Common Problems=
 
{|
 
{|
|style="padding: 10px 0px 20px 15px;"|1. If you will see an error as shown on the screen below that means you didn't provide your service plan name nor reseller plan name in product's 'Module Settings'.<br />
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|style="padding: 10px 0px 20px 15px;"|
After you enter the name, problem will dissapear.
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|}
 
|}
 
{|
 
{|
|style="padding: 0px 0px 30px 25px;"|[[File:PE23.png]]
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|style="padding: 0px 0px 30px 25px;"|[[File:.png]]
 
|}
 
|}

Revision as of 15:18, 14 February 2013

Contents

About Zendesk For WHMCS

  • Management features:
  • Additionally:

Installation and Configuration

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Management

Tips

Common Problems

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