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Rackspace Email Extended For WHMCS

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<meta name="description" content="ModulesGarden Wiki Contains All The Information You Need About The Rackspace Email Extended For WHMCS Module."></meta>
 
<meta name="description" content="ModulesGarden Wiki Contains All The Information You Need About The Rackspace Email Extended For WHMCS Module."></meta>
  
−
=About [http://www.modulesgarden.com/products/whmcs/rackspace_email_extended/features Rackspace Email Extended For WHMCS]=
+
=About [https://www.modulesgarden.com/products/whmcs/rackspace-email-extended Rackspace Email Extended For WHMCS]=
 
{|
 
{|
 
|style="padding: 10px 0px 10px 0px;"|'''Rackspace Email Extended for WHMCS''' is a fully featured addon module that allows you to resell and manage email accounts entirely from your WHMCS system!<br />
 
|style="padding: 10px 0px 10px 0px;"|'''Rackspace Email Extended for WHMCS''' is a fully featured addon module that allows you to resell and manage email accounts entirely from your WHMCS system!<br />
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|}
 
|}
 
<!-- fixed -->
 
<!-- fixed -->
−
*'''Rackspace Email Extended Features - Exchange:'''
+
 
 +
*'''Admin Area Features:'''
 
{|
 
{|
−
|style="padding: 10px 0px 0px 30px;"|✔ Manage Mailboxes
+
|style="padding: 10px 0px 0px 30px;"|✔ Create/Terminate Account
 
|}
 
|}
 
{|
 
{|
−
|style="padding: 0px 0px 0px 30px;"|✔ Spam
+
|style="padding: 0px 0px 0px 30px;"|✔ Change Package And Account Password
 
|}
 
|}
 
{|
 
{|
−
|style="padding: 0px 0px 0px 30px;"|✔ Aliases
+
|style="padding: 0px 0px 0px 30px;"|✔ Define Service Type Per Product
 
|}
 
|}
 
{|
 
{|
−
|style="padding: 0px 0px 0px 30px;"|✔ Mobile Sync
+
|style="padding: 0px 0px 10px 30px;"|✔ Configure Resource Limits Per Product
 
|}
 
|}
 +
*'''Client Area Features:'''
 
{|
 
{|
−
|style="padding: 0px 0px 10px 30px;"|✔ Storage Notification
+
|style="padding: 10px 0px 0px 30px;"|✔ Email Hosting - Remote Access And Management Of:
 
|}
 
|}
−
*'''Rackspace Email Extended Features - Email:'''
 
 
{|
 
{|
−
|style="padding: 10px 0px 0px 30px;"|✔ Manage Mailboxes
+
|style="padding: 0px 0px 0px 45px;"|✔ Mailboxes
 
|}
 
|}
 
{|
 
{|
−
|style="padding: 0px 0px 0px 30px;"|✔ Spam
+
|style="padding: 0px 0px 0px 45px;"|✔ Spam
 
|}
 
|}
 
{|
 
{|
−
|style="padding: 0px 0px 10px 30px;"|✔ Manage Contacts
+
|style="padding: 0px 0px 0px 45px;"|✔ Aliases
 
|}
 
|}
−
*'''General Features:'''
 
 
{|
 
{|
−
|style="padding: 10px 0px 0px 30px;"|✔ Create Account
+
|style="padding: 0px 0px 0px 45px;"|✔ Mobile Sync
 
|}
 
|}
 
{|
 
{|
−
|style="padding: 0px 0px 0px 30px;"|✔ Terminate Account
+
|style="padding: 0px 0px 0px 45px;"|✔ Storage Notification
 
|}
 
|}
 
{|
 
{|
−
|style="padding: 0px 0px 0px 30px;"|✔ Change Package
+
|style="padding: 0px 0px 0px 30px;"|✔ Microsoft Exchange - Remote Access And Management Of:
 
|}
 
|}
 
{|
 
{|
−
|style="padding: 0px 0px 10px 30px;"|✔ Change Password
+
|style="padding: 0px 0px 0px 45px;"|✔ Mailboxes
 
|}
 
|}
 +
{|
 +
|style="padding: 0px 0px 0px 45px;"|✔ Spam
 +
|}
 +
{|
 +
|style="padding: 0px 0px 10px 45px;"|✔ Contacts
 +
|}
 +
 +
*'''Available Configurable Options'''
 +
{|
 +
|style="padding: 10px 0px 0px 30px;"|✔ Max Mailboxes
 +
|}
 +
{|
 +
|style="padding: 0px 0px 0px 30px;"|✔ Mailbox Size
 +
|}
 +
{|
 +
|style="padding: 0px 0px 0px 30px;"|✔ Extra Storage
 +
|}
 +
{|
 +
|style="padding: 0px 0px 0px 30px;"|✔ Active Sync Licenses
 +
|}
 +
{|
 +
|style="padding: 0px 0px 0px 30px;"|✔ BlackBerry Licenses
 +
|}
 +
{|
 +
|style="padding: 0px 0px 0px 30px;"|✔ Exchange Max Mailboxes
 +
|}
 +
{|
 +
|style="padding: 0px 0px 0px 30px;"|✔ Exchange Extra Storage
 +
|}
 +
{|
 +
|style="padding: 0px 0px 10px 30px;"|✔ Email Archiving
 +
|}
 +
 
*'''General Info:'''
 
*'''General Info:'''
 
{|
 
{|
−
|style="padding: 10px 0px 0px 30px;"|✔ Flexible Settings With Configurable Options!
+
|style="padding: 10px 0px 0px 30px;"|✔ Integrated With [https://www.modulesgarden.com/products/whmcs/advanced-billing#features Advanced Billing For WHMCS] - Actual Server Resource Usage Billing
 +
|}
 +
{|
 +
|style="padding: 0px 0px 0px 30px;"|✔ Integrated With [https://www.modulesgarden.com/products/whmcs/server-allocator Server Allocator For WHMCS] - Automatic Assignment Of Most Suitable Servers To Products
 
|}
 
|}
 
{|
 
{|
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|}
 
|}
 
{|
 
{|
−
|style="padding: 0px 0px 0px 30px;"|✔ Integrated With <u>Advanced Billing For WHMCS</u> - Server Resource Usage Billing [http://www.modulesgarden.com/products/whmcs/advanced_billing/features (read more)]
+
|style="padding: 0px 0px 0px 30px;"|✔ Supports PHP 8.1 Back To PHP 7.4
 +
|}
 +
{|
 +
|style="padding: 0px 0px 0px 30px;"|✔ Supports WHMCS Themes "Six" And "Twenty-One"
 +
|}
 +
{|
 +
|style="padding: 0px 0px 0px 30px;"|✔ Supports WHMCS V8.10 Back To WHMCS V8.6
 +
|}
 +
{|
 +
|style="padding: 0px 0px 0px 30px;"|✔ Requires ionCube Loader V12 Or Later
 
|}
 
|}
 
{|
 
{|
−
|style="padding: 0px 0px 30px 30px;"|✔ Supports WHMCS V4 and Later
+
|style="padding: 0px 0px 30px 30px;"|✔ Easy [https://www.docs.modulesgarden.com/How_To_Upgrade_WHMCS_Module Module Upgrade] To [https://www.modulesgarden.com/products/whmcs/rackspace-email-extended#open-source-version Open Source Version]
 
|}
 
|}
  
−
=Installation & Configuration=
+
=Installation and Configuration=
 
{|
 
{|
−
|style="padding: 10px 0px 30px 0px;"|'''In this tutorial we will show you how to successfully install and set up Rackspace Email Extended For WHMCS.'''<br />
+
|style="padding: 10px 0px 30px 0px;"|'''In this tutorial we will show you how to successfully install and set up [https://www.modulesgarden.com/products/whmcs/rackspace-email-extended Rackspace Email Extended For WHMCS.]'''<br />
 
We will guide you step by step through the whole installation process.
 
We will guide you step by step through the whole installation process.
 
|}
 
|}
 
==Installation==
 
==Installation==
 
{|
 
{|
−
|style="padding: 10px 0px 20px 15px;"|'''1. Log in to your client area and download Rackspace Email Extended.'''
+
|style="padding: 10px 0px 20px 15px;"|'''1. Log in to our client area and download the module.'''
 
|}
 
|}
 
{|
 
{|
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|}
 
|}
 
{|
 
{|
−
|style="padding: 0px 0px 15px 15px;"|'''2. Upload and extract the module into the main WHMCS directory.'''<br />
+
|style="padding: 0px 0px 10px 15px;"|'''2. In the downloaded file you might find one or two packages that support different PHP versions.'''<br/>
−
Files in your WHMCS directory should look like this.
+
In the most recent versions of the module, you will find only one package that supports PHP 7.1 and later.<br/> <!--  If you need a package for the previous versions of PHP, please [https://www.modulesgarden.com/support/ticket/general-support contact our support]. -->
 
|}
 
|}
 
{|
 
{|
−
|style="padding: 0px 0px 20px 25px;"|[[File:REE_2.png]]
+
|style="padding: 0px 0px 20px 25px;"|[[File:PHP71_74.png]]
 
|}
 
|}
 
{|
 
{|
−
|style="padding: 0px 0px 15px 15px;"|'''3. When you install Rackspace Email Extended for the first time you have to rename '' 'license_RENAME.php' '' file.'''<br />
+
|style="padding: 0px 0px 15px 15px;"|'''Previous updates of the module may contain two packages dedicated to various PHP versions.'''<br/>
−
File is located in '' 'modules/servers/rackspaceEmailExtended/license_RENAME.php' ''. Rename it from '' 'license_RENAME.php' '' to '' 'license.php' ''.
+
The first one that supports PHP 5.6 up to PHP 7.0, and the second one addressed to PHP 7.1 up to PHP 7.3.<br/>
 +
'''''Note:''' Keep in mind that PHP versions 5.6 up to 7.0 are no longer officially supported and their security issues are not fixed or released any more. Find more info [http://php.net/supported-versions.php here].''
 +
|}
 +
{|
 +
|style="padding: 0px 0px 20px 25px;"|[[File:PHP56_73.png]]
 +
|}
 +
{|
 +
|style="padding: 0px 0px 10px 15px;"|<!-- '' '''Important''': This situation does not affect [https://www.modulesgarden.com/products/whmcs/rackspace-email-extended#open-source-version '''the open source version'''] of this module which can be applied to any PHP from version 5.6 and later.''<br/>'' --> '''Note''': You can check the current PHP version in your WHMCS. To do so, proceed to ''' 'Utilities' → 'System' → 'PHP Info'.'''
 +
|}
 +
{|
 +
|style="padding: 0px 0px 15px 15px;"|'''3. Extract the package and upload its content into the main WHMCS directory.
 +
The content of the package to upload should look like this.
 +
|}
 +
{|
 +
|style="padding: 0px 0px 20px 25px;"|[[File:dstfret.png]]
 +
|}
 +
{|
 +
|style="padding: 0px 0px 15px 15px;"|'''4. When you install Rackspace Email Extended For WHMCS for the first time you have to rename '' 'license_RENAME.php' '' file.'''<br />
 +
File is located in '' 'modules/servers/rackspaceEmailExtended/license_RENAME.php'. '' Rename it from '' 'license_RENAME.php' '' to '' 'license.php'. ''
 
|}
 
|}
 
{|
 
{|
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|}
 
|}
 
{|
 
{|
−
|style="padding: 0px 0px 15px 15px;"|'''4. In order to configure your license key you have to edit a previously renamed '' 'license.php' '' file.'''<br />
+
|style="padding: 0px 0px 15px 15px;"|'''5. In order to configure your license key you have to edit a previously renamed '' 'license.php' '' file.'''<br />
−
Enter your license key between quotation marks as presented on the following screen. You can find your license key in your client area → '' 'My Products' ''.
+
Enter your license key between quotation marks as presented on the following screen. You can find your license key in our client area → '' 'My Products'. ''
 
|}
 
|}
 
{|
 
{|
 
|style="padding: 0px 0px 30px 25px;"|[[File:REE_4.png]]
 
|style="padding: 0px 0px 30px 25px;"|[[File:REE_4.png]]
 
|}
 
|}
 +
 
==Server Configuration==
 
==Server Configuration==
 
{|
 
{|
−
|style="padding: 0px 0px 15px 15px;"|'''5. It's time to set up a server and product.'''<br />
+
|style="padding: 0px 0px 15px 15px;"|'''6. Set up a new server and a product.'''<br />
−
To do so, log in to your WHMCS. Now, press '' 'Setup' '' → '' 'Products/Services' '' → '' 'Servers' '' (or '' 'Setup' '' → '' 'Servers' '' in WHMCS v4.x).<br />
+
To do so, log in to your WHMCS. Move to '' 'Setup' '' → '' 'Products/Services' '' → '' 'Servers'. ''<br />
−
Afterwards, press '' 'Add New Server' ''.
+
Afterwards, press '' 'Add New Server'. ''
 
|}
 
|}
 
{|
 
{|
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|}
 
|}
 
{|
 
{|
−
|style="padding: 0px 0px 15px 15px;"|'''6. To proceed you will need to obtain your Rackspace API keys. To do so, log in to your reseller '' 'Rackspace Account'.'' '''<br />
+
|style="padding: 0px 0px 15px 15px;"|'''7. To proceed, you will need to obtain your Rackspace API keys. To do so, log in to your reseller '' 'Rackspace Account'.'' '''<br/>Find '' 'Manage Admins' '' in the Common Actions box on the top right corner. You will be moved to the '' 'Administartors' '' setion.
−
Afterwards, in '' 'My Account' '' section press '' 'Generate API Keys' ''.
+
|}
 +
{|
 +
|style="padding: 0px 0px 20px 25px;"|[[File:REE2_6.png]]
 +
|}
 +
{|
 +
|style="padding: 0px 0px 20px 15px;"|'''8. When you are on the ' ''Administrators' '' page, click the '' 'API KEYS'.'' You will find it on the left, in navigation menu.
 
|}
 
|}
 
{|
 
{|
−
|style="padding: 0px 0px 20px 25px;"|[[File:REE_6.png]]
+
|style="padding: 0px 0px 20px 25px;"|[[File:REE2_7.png]]
 
|}
 
|}
 
{|
 
{|
−
|style="padding: 0px 0px 20px 15px;"|'''7. Next, press '' 'Generate New Keys' '' as shown on the screen below.'''
+
|style="padding: 0px 0px 20px 15px;"|'''9. A popup with '' 'Your API Key' '' will appear. Copy your '' 'User' '' and '' 'Seccret Keys','' you will need them in the next part of the module configuration.
 
|}
 
|}
 
{|
 
{|
−
|style="padding: 0px 0px 20px 25px;"|[[File:REE_7.png]]
+
|style="padding: 0px 0px 20px 25px;"|[[File:REE2_8.png]]
 
|}
 
|}
 
{|
 
{|
−
|style="padding: 0px 0px 15px 15px;"|'''8. Enter your server name and choose '' 'RackspaceEmailExtended' '' from a '' 'Type' '' dropdown menu.<br />
+
|style="padding: 0px 0px 15px 15px;"|'''10. Enter your server name and choose '' 'RackspaceEmailExtended' '' from a '' 'Type' '' dropdown menu.<br />
−
Copy both '' 'User Key' '' and '' 'Secret Key' '' and paste them into '' 'Username' '' and '' 'Password' '' fields.<br />
+
Paste the previously copied'' 'User Key' '' and '' 'Secret Key' '' into '' 'Username' '' and '' 'Password' '' fields.<br />
 +
Enter the '' 'Hostname' ''  address to your Webmail server - it is required for the '' 'Login to Webmail' '' function in the client area.<br />
 
Afterwards, press '' 'Save Changes'.''
 
Afterwards, press '' 'Save Changes'.''
 
|}
 
|}
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|}
 
|}
 
{|
 
{|
−
|style="padding: 0px 0px 15px 15px;"|'''9. After you configure your server correctly, you will see a following screen.'''<br />
+
|style="padding: 0px 0px 15px 15px;"|'''11. After you configure your server correctly, you will see a following screen.'''<br />
 
Now, you need to create a new group for your server. For that purpose press '' 'Create New Group'.''
 
Now, you need to create a new group for your server. For that purpose press '' 'Create New Group'.''
 
|}
 
|}
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|}
 
|}
 
{|
 
{|
−
|style="padding: 0px 0px 20px 15px;"|'''10. Enter name, click on your previously created server, press '' 'Add' '' then press '' 'Save Changes' ''.'''
+
|style="padding: 0px 0px 20px 15px;"|'''12. Enter name, click on your previously created server, press '' 'Add' '' then press '' 'Save Changes'. '''''
 
|}
 
|}
 
{|
 
{|
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==Product Configuration==
 
==Product Configuration==
 
{|
 
{|
−
|style="padding: 10px 0px 15px 15px;"|'''11. In order to create and configure product, click on '' 'Setup' '' → '' 'Products/Services' '' → '' 'Products/Services' ''.'''<br />
+
|style="padding: 10px 0px 15px 15px;"|'''12. In order to create and configure product, move to '' 'Setup' '' → '' 'Products/Services' '' → '' 'Products/Services'. '''''<br />
−
If you do not have a product group, click on '' 'Create a New Group' ''. If you do, simply go to step 13.
+
If you do not have a product group, '' 'Create a New Group'. '' If you do, simply go to step 13.
 
|}
 
|}
 
{|
 
{|
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|}
 
|}
 
{|
 
{|
−
|style="padding: 0px 0px 20px 15px;"|'''12. Enter product group name and press '' 'Save Changes' ''.'''
+
|style="padding: 0px 0px 20px 15px;"|'''13. Enter product group name and press '' 'Save Changes'. '''''
 
|}
 
|}
 
{|
 
{|
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|}
 
|}
 
{|
 
{|
−
|style="padding: 0px 0px 15px 15px;"|'''13. When you have a product group, you can create your product and assign it with Rackspace Email Extended. If you already have a product, go to step 15.'''<br />
+
|style="padding: 0px 0px 15px 15px;"|'''14. When you have a product group, you can create your product and assign it to Rackspace Email Extended. If you already have a product, go to step 15.'''<br />
 
To create a product click on '' 'Create a New Product'.''
 
To create a product click on '' 'Create a New Product'.''
 
|}
 
|}
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|}
 
|}
 
{|
 
{|
−
|style="padding: 0px 0px 20px 15px;"|'''14. Afterwards, choose your product type and product group from dropdown menus, enter your product name and press '' 'Continue' ''.'''
+
|style="padding: 0px 0px 20px 15px;"|'''15. Afterwards, choose your product type and product group from dropdown menus, enter your product name and press '' 'Continue'. '''''
 
|}
 
|}
 
{|
 
{|
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|}
 
|}
 
{|
 
{|
−
|style="padding: 0px 0px 15px 15px;"|'''15. Now, go to '' 'Module Settings' '' section, choose both '' 'RackspaceEmailExtended' '' and your previously created server group from dropdown menus.'''<br />
+
|style="padding: 0px 0px 15px 15px;"|'''16. Now, go to '' 'Module Settings' '' section, choose both '' 'RackspaceEmailExtended' '' and your previously created server group from dropdown menus.'''<br />
−
Decide which of the service types would you like to use and choose it from a dropdown menu.<br />
+
Decide which of the service types you would like to use and choose it from a dropdown menu.<br />
 
Afterwards, enter desired values in configuration fields and press '' 'Save Changes'.''<br />
 
Afterwards, enter desired values in configuration fields and press '' 'Save Changes'.''<br />
−
Please note that values don't need to be constant. You can use configurable options to adjust the values.<br />
+
Please note that values do not need to be constant. You can use configurable options to adjust the values.<br />
−
You can obtain more information about configurable options [http://docs.modulesgarden.com/Rackspace_Email_For_WHMCS#Configurable_Options here].
+
Obtain more information about configurable options [https://www.docs.modulesgarden.com/Rackspace_Email_Extended_For_WHMCS#Configuration_of_Orders here].
 
|}
 
|}
 
{|
 
{|
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|}
 
|}
 
{|
 
{|
−
|style="padding: 0px 0px 15px 15px;"|'''16. In the last step you need to create a new client custom field.'''<br />
+
|style="padding: 0px 0px 15px 15px;"|'''17. In the last step you need to create a new client custom field.'''<br />
−
To do so, proceed to '' 'Setup' '' → '' 'Custom Client Fields'.''<br />
+
To do so, proceed to '' 'System Settings' '' → '' 'Custom Fields/Custom Client Fields'.''<br />
−
Fill in '' 'EmailCustomerID' '' into field name, tick '' 'Admin Only'' ' and press '' 'Save Changes' ''.
+
Fill in '' 'EmailCustomerID' '' into field name, tick '' 'Admin Only'' ' and press '' 'Save Changes'. ''
 
|}
 
|}
 
{|
 
{|
−
|style="padding: 0px 0px 20px 25px;"|[[File:REE_16.png]]
+
|style="padding: 0px 0px 20px 25px;"|[[File:REE_15_1.png]]
 
|}
 
|}
 
{|
 
{|
−
|style="padding: 0px 0px 15px 15px;"|'''17. Important! Our module does not automatically download '' 'EmailCustomerID' '' for the proper Rackspace customer.'''<br />
+
|style="padding: 0px 0px 15px 15px;"|'''18. Important! Our module does not automatically download '' 'EmailCustomerID' '' for the proper Rackspace customer.'''<br />
 
To prevent duplicating accounts on Rackspace side you have to manually fill in '' 'EmailCustomerID' '' with appropriate value before running '' 'Create' '' function.<br />
 
To prevent duplicating accounts on Rackspace side you have to manually fill in '' 'EmailCustomerID' '' with appropriate value before running '' 'Create' '' function.<br />
−
You can find more about it [http://www.docs.modulesgarden.com/Rackspace_Email_Extended_For_WHMCS#Management_of_Existing_Account here].
+
You can find more about it [https://www.docs.modulesgarden.com/Rackspace_Email_Extended_For_WHMCS#Management_of_Existing_Account here].
 +
|}
 +
{|
 +
|style="padding: 0px 0px 30px 25px;"|[[File:REE_37.png]]
 
|}
 
|}
 
{|
 
{|
 
|style="padding: 0px 0px 15px 15px;"|'''Good job! You have just correctly set up your first product with Rackspace Email.'''<br />
 
|style="padding: 0px 0px 15px 15px;"|'''Good job! You have just correctly set up your first product with Rackspace Email.'''<br />
−
Successfully installed module presents similarly to the one presented on the screen below.
+
Product after a successful activation presents similarly to the one presented on the screen below.
 
|}
 
|}
 
{|
 
{|
−
|style="padding: 0px 0px 30px 15px;"|'''Let's configure your freshly installed module.
+
|style="padding: 0px 0px 30px 25px;"|[[File:REE_16_1.png]]
 
|}
 
|}
  
 
=Management=
 
=Management=
 
{|
 
{|
−
|style="padding: 10px 0px 30px 15px;"|Below we will present the possibilities of Rackspace Email Extended For WHMCS to you.
+
|style="padding: 10px 0px 30px 15px;"|'''In the following sections we will try to present all the possibilities of Rackspace Email Extended For WHMCS features.'''
 
|}
 
|}
 
==Configuration of Orders==
 
==Configuration of Orders==
Line 205: Line 278:
 
|style="padding: 10px 0px 15px 15px;"|Rackspace Email Extended For WHMCS allows you to offer a product tailored to customers needs. Let's create such an order.
 
|style="padding: 10px 0px 15px 15px;"|Rackspace Email Extended For WHMCS allows you to offer a product tailored to customers needs. Let's create such an order.
 
For this purpose you need to create at least one configurable option. In this guide we will create a few more to present you the possibilities of our module.<br />
 
For this purpose you need to create at least one configurable option. In this guide we will create a few more to present you the possibilities of our module.<br />
−
'''If you are not yet familiar with configurable options you can read more about it [http://docs.modulesgarden.com/Rackspace_Email_For_WHMCS#Configurable_Options here]'''<br />
+
'''If you are not familiar with configurable options yet, you can read more about them [https://www.docs.modulesgarden.com/General#How_To_Use_Configurable_Options here]'''<br />
−
These are configurable options fields created by us, connected with our rackspace email extended product.
+
These are configurable options fields created by us, connected with our Rackspace Email Extended product.
 
|}
 
|}
 
{|
 
{|
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|}
 
|}
 
{|
 
{|
−
|style="padding: 0px 0px 15px 15px;"|In the next step, proceed to your product '' 'Module Settings' '' tab.<br />
+
|style="padding: 0px 0px 15px 15px;"|Proceed to your product '' 'Module Settings' '' tab now.<br />
−
Next, you need to fill in marked fields with desired configurable option names as shown on the screen below.<br />
+
Here, you need to fill in the marked fields with desired configurable option names as shown on the screen below.<br />
−
Afterwards, press '' 'Save Changes' ''.
+
Afterwards, press '' 'Save Changes'. ''
 
|}
 
|}
 
{|
 
{|
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{|
 
{|
 
|style="padding: 0px 0px 15px 15px;"|If you fill out '' 'Module Settings' '' with correct names, during order made from the admin area, you should see similar screen to the one below.<br />
 
|style="padding: 0px 0px 15px 15px;"|If you fill out '' 'Module Settings' '' with correct names, during order made from the admin area, you should see similar screen to the one below.<br />
−
Otherwise, ensure that configurable option names are filled correctly.
+
Otherwise, ensure that configurable option names are filled out correctly.
 
|}
 
|}
 
{|
 
{|
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|}
 
|}
 
{|
 
{|
−
|style="padding: 0px 0px 15px 15px;"|'''Let's see how it would look like from the perspective of your customers'''<br />
+
|style="padding: 0px 0px 15px 15px;"|Let's see how it looks like from the perspective of your customers.<br />
 
As you can see, owing to configurable options, they are now able to define mailbox size, amount of mailboxes, extra storage and many other options.<br />
 
As you can see, owing to configurable options, they are now able to define mailbox size, amount of mailboxes, extra storage and many other options.<br />
−
This makes each order perfectly matched to your customers needs.
+
This makes each order perfectly suited to your customers needs.
 
|}
 
|}
 
{|
 
{|
Line 237: Line 310:
 
==Client Area==
 
==Client Area==
 
{|
 
{|
−
|style="padding: 10px 0px 20px 15px;"|'''We will present you the possibilities of Rackspace Email Extended in your client area.'''
+
|style="padding: 10px 0px 20px 15px;"|Read through the below sections to see how Rackspace Email Extended For WHMCS is designed to work in the client area.
 
|}
 
|}
 
{|
 
{|
Line 244: Line 317:
 
===Email Hosting===
 
===Email Hosting===
 
{|
 
{|
−
|style="padding: 10px 0px 20px 15px;"|'''Email Hosting is an internet hosting service that manages electronic messages through an email server.'''
+
|style="padding: 10px 0px 20px 15px;"|Email Hosting is an internet hosting service that manages electronic messages through an email server.
 
|}
 
|}
 
====Mailboxes====
 
====Mailboxes====
 
{|
 
{|
−
|style="padding: 10px 0px 20px 15px;"|'''Let's start by presenting to you the basic functionality of the module, that is the mailboxes management.'''
+
|style="padding: 10px 0px 20px 15px;"|Let's start with some basic functionality of the module, that is the mailboxes management.
 
|}
 
|}
 
{|
 
{|
Line 254: Line 327:
 
|}
 
|}
 
{|
 
{|
−
|style="padding: 0px 0px 20px 15px;"|'''Creating a mailbox is quick and easy.'''<br />
+
|style="padding: 0px 0px 20px 15px;"|Creating a mailbox is quick and easy.<br />
−
The first step is filling out '' 'General' '' form, which allows you to can define user details, password and mailbox size.
+
The first step is filling out '' 'General' '' form, where you can define user details, password and mailbox size.
 
|}
 
|}
 
{|
 
{|
Line 261: Line 334:
 
|}
 
|}
 
{|
 
{|
−
|style="padding: 0px 0px 20px 15px;"|'''For the second step, proceed to '' 'Contact Info' '' tab and fill it out with it's user contact information.'''
+
|style="padding: 0px 0px 20px 15px;"|Proceed to '' 'Contact Info' '' tab and fill it out with its user contact information.
 
|}
 
|}
 
{|
 
{|
 
|style="padding: 0px 0px 30px 25px;"|[[File:REE_24.png]]
 
|style="padding: 0px 0px 30px 25px;"|[[File:REE_24.png]]
 
|}
 
|}
 +
 
====Spam====
 
====Spam====
 
{|
 
{|
−
|style="padding: 10px 0px 20px 15px;"|'''Spam filtering page allows you to set your preferences, edit blacklists and safelists.'''
+
|style="padding: 10px 0px 20px 15px;"|Spam filtering page allows you to set your preferences, edit blacklists and safelists.
 
|}
 
|}
 
{|
 
{|
Line 275: Line 349:
 
====Aliases====
 
====Aliases====
 
{|
 
{|
−
|style="padding: 10px 0px 15px 15px;"|'''With our module you can create aliases and assign chosen mailboxes to them.'''<br />
+
|style="padding: 10px 0px 15px 15px;"|With our module you can create aliases and assign chosen mailboxes to them.<br />
−
To do so, press '' 'Add Alias' '', add email from '' 'Members inside this Domain' '' and press '' 'Save'.'' '''
+
To do so, press '' 'Add Alias', '' add email from '' 'Members inside this Domain' '' and press '' 'Save'.'' '''
 
|}
 
|}
 
{|
 
{|
Line 282: Line 356:
 
|}
 
|}
 
{|
 
{|
−
|style="padding: 0px 0px 20px 15px;"|'''On the list of aliases you can find information about the amount of mailboxes in each alias.'''
+
|style="padding: 0px 0px 20px 15px;"|On the list of aliases you can find information about the amount of mailboxes in each alias.
 
|}
 
|}
 
{|
 
{|
Line 290: Line 364:
 
====Mobile Sync====
 
====Mobile Sync====
 
{|
 
{|
−
|style="padding: 10px 0px 20px 15px;"|'''Mobile Sync allows your customers to synchronize their emails, calendars and contacts with their iPhones, Androids or Windows Mobile devices.'''
+
|style="padding: 10px 0px 20px 15px;"|Mobile Sync allows your customers to synchronize their emails, calendars and contacts with their iPhones, Androids or Windows Mobile devices.
 
|}
 
|}
 
{|
 
{|
Line 297: Line 371:
 
====Storage Notification====
 
====Storage Notification====
 
{|
 
{|
−
|style="padding: 10px 0px 20px 15px;"|'''This page allows you to set up notifications send to your customers when mailbox reaches certain amount of capacity.'''
+
|style="padding: 10px 0px 20px 15px;"|This page allows you to set up notifications sent to your customers when mailbox reaches certain amount of capacity.
 
|}
 
|}
 
{|
 
{|
Line 305: Line 379:
 
===Microsoft Exchange===
 
===Microsoft Exchange===
 
{|
 
{|
−
|style="padding: 10px 0px 30px 15px;"|'''Exchange Hosting is a server system, whereby software enables the sending and receiving of email and other types of interactive communications.'''<br />
+
|style="padding: 10px 0px 30px 15px;"|Exchange Hosting is a server system, whereby software enables sending and receiving email messages and other types of interactive communications.<br />
 
It enables sharing of business critical information online or through enabled wireless devices.<br />
 
It enables sharing of business critical information online or through enabled wireless devices.<br />
 
Let's see how our addon can help you manage your Microsoft Exchange services.
 
Let's see how our addon can help you manage your Microsoft Exchange services.
Line 311: Line 385:
 
====Mailboxes====
 
====Mailboxes====
 
{|
 
{|
−
|style="padding: 10px 0px 20px 15px;"|'''As in Email Hosting you can create new email accounts and manage them.'''
+
|style="padding: 10px 0px 20px 15px;"|As in Email Hosting you can create new email accounts and manage them.
 
|}
 
|}
 
{|
 
{|
Line 321: Line 395:
 
====Spam====
 
====Spam====
 
{|
 
{|
−
|style="padding: 10px 0px 20px 15px;"|'''And again similarly to Email Hosting you can manage your spam here.'''
+
|style="padding: 10px 0px 20px 15px;"|Again, similarly to Email Hosting, you can manage your spam here.
 
|}
 
|}
 
{|
 
{|
 
|style="padding: 0px 0px 30px 25px;"|[[File:REE_32.png]]
 
|style="padding: 0px 0px 30px 25px;"|[[File:REE_32.png]]
 
|}
 
|}
 +
 
====Contacts====
 
====Contacts====
 
{|
 
{|
−
|style="padding: 10px 0px 20px 15px;"|'''Within a few seconds you can add a new contact and manage existing ones.'''
+
|style="padding: 10px 0px 20px 15px;"|Within a few seconds you can add a new contact and manage existing ones.
 
|}
 
|}
 
{|
 
{|
Line 334: Line 409:
 
|}
 
|}
 
{|
 
{|
−
|style="padding: 0px 0px 20px 15px;"|Adding a new contact consist of pressing '' 'Add Contact' '' and filling out a form shown on the following screen.
+
|style="padding: 0px 0px 20px 15px;"|In order to add a new contact press '' 'Add Contact' '' and fill out a form shown on the following screen.
 
|}
 
|}
 
{|
 
{|
Line 342: Line 417:
 
==Management of Billing==
 
==Management of Billing==
 
{|
 
{|
−
|style="padding: 10px 0px 15px 15px;"|When you combine Rackspace Email Extended For WHMCS with [http://www.docs.modulesgarden.com/Advanced_Billing_For_WHMCS Advanced Billing For WHMCS], you will be able to set up additional billing options.<br />
+
|style="padding: 10px 0px 15px 15px;"|When you combine Rackspace Email Extended For WHMCS with [https://www.docs.modulesgarden.com/Advanced_Billing_For_WHMCS Advanced Billing For WHMCS], you will be able to set up additional billing options.<br />
 
Module allows you to charge your customers based on the server resources used by them.
 
Module allows you to charge your customers based on the server resources used by them.
 
|}
 
|}
Line 357: Line 432:
 
==Management of Existing Account==
 
==Management of Existing Account==
 
{|
 
{|
−
|style="padding: 10px 0px 15px 15px;"|'''You can easily use Rackspace Email For WHMCS module with your already created rackspace account.'''<br />
+
|style="padding: 10px 0px 15px 15px;"|You can easily use Rackspace Email For WHMCS module with your already created rackspace account.<br />
−
Instruction below are showing how to set it up:<br />
+
Instructions below explain how to set it up:<br />
−
1. Follow [http://www.docs.modulesgarden.com/Rackspace_Email_Extended_For_WHMCS#Installation Installation] instructions.<br />  
+
1. Follow [https://www.docs.modulesgarden.com/Rackspace_Email_Extended_For_WHMCS#Installation Installation] instructions.<br />  
−
'''Remember to not click 'Create' button during the entire process. That would unnecessarily create a new rackspace email account.'''<br />
+
'''Remember not to click 'Create' button during the entire process. That would unnecessarily create a new rackspace email account.'''<br />
−
2. Login into your Rackspace Email server.<br />
+
2. Log in to your Rackspace Email server.<br />
−
3. Look for '' 'Acct#' '' values, they are your clients IDs.
+
3. Look for '' 'Acct#' '' values, these are your clients IDs.
 
|}
 
|}
 
{|
 
{|
Line 368: Line 443:
 
|}
 
|}
 
{|
 
{|
−
|style="padding: 0px 0px 20px 15px;"|4. Copy '' '#Acct' '' to field marked on the screen below.
+
|style="padding: 0px 0px 20px 15px;"|4. Copy '' '#Acct' '' to the field marked on the screen below.
 
|}
 
|}
 
{|
 
{|
Line 376: Line 451:
 
==Upgrading Product==
 
==Upgrading Product==
 
{|
 
{|
−
|style="padding: 10px 0px 15px 15px;"|'''You can offer an upgrade from '''Rackspace Email''' to '''Rackspace Email Extended'''.<br />
+
|style="padding: 10px 0px 15px 15px;"|You can offer an upgrade from ''Rackspace Email'' to ''Rackspace Email Extended''.<br />
 
To set it up correctly, proceed to '' 'Setup' '' → '' 'Product/Services' '' → '' 'Product/Services' '' and edit your Rackspace Email product.<br />
 
To set it up correctly, proceed to '' 'Setup' '' → '' 'Product/Services' '' → '' 'Product/Services' '' and edit your Rackspace Email product.<br />
 
Now, proceed to '' 'Upgrades' '' tab and choose a previously configured '' 'Rackspace Email Extended' '' product (in our case it was '' 'Email Accounts - Email Advanced' '').<br />
 
Now, proceed to '' 'Upgrades' '' tab and choose a previously configured '' 'Rackspace Email Extended' '' product (in our case it was '' 'Email Accounts - Email Advanced' '').<br />
Line 386: Line 461:
 
|}
 
|}
 
{|
 
{|
−
|style="padding: 0px 0px 15px 15px;"|'''Let's upgrade a test product from Rackspace Email to Rackspace Email Extended.<br />
+
|style="padding: 0px 0px 15px 15px;"|Let's upgrade a test product from Rackspace Email to Rackspace Email Extended.<br />
 
To do so, go to the client area and proceed to the Rackspace Email product.<br />
 
To do so, go to the client area and proceed to the Rackspace Email product.<br />
−
Choose '' 'Upgrade/Downgrade' '' from '' 'Management Actions' ''.
+
Choose '' 'Upgrade/Downgrade' '' from '' 'Management Actions'. ''
 
|}
 
|}
 
{|
 
{|
Line 394: Line 469:
 
|}
 
|}
 
{|
 
{|
−
|style="padding: 0px 0px 15px 15px;"|''' You should see a screen similar to the one shown below.'''<br />
+
|style="padding: 0px 0px 15px 15px;"|You should see a screen similar to the one shown below.<br />
 
Choose a billing cycle for your Rackspace Email Extended product and press '' 'Choose Product'.''
 
Choose a billing cycle for your Rackspace Email Extended product and press '' 'Choose Product'.''
 
|}
 
|}
Line 401: Line 476:
 
|}
 
|}
 
{|
 
{|
−
|style="padding: 0px 0px 20px 15px;"|'''That's it. Choose the payment method, press '' 'Click to Continue' '' button and voila!'''
+
|style="padding: 0px 0px 20px 15px;"|That's it. Choose the payment method, press '' 'Click to Continue' '' button and voila!
 
|}
 
|}
 
{|
 
{|
Line 409: Line 484:
 
=Tips=
 
=Tips=
 
{|
 
{|
−
|style="padding: 10px 0px 30px 25px;"|
+
|style="padding: 10px 0px 0px 15px;"|1. You need to be registered in Rackspace as a reseller, only then Rackspace Email Extended For WHMCS will work properly.<br />
 +
:If you have a regular account in Rackspace, Rackspace Email Extended For WHMCS will not work.
 
|}
 
|}
 +
{|
 +
|style="padding: 10px 0px 30px 15px;"|2. Please note that although action '' 'Suspend' '' is available in Module Commands, the action itself is not supported by Rackspace API.<br/>
 +
:It is not possible to call this action currently.
 +
|}
 +
 +
=Update Instructions=
 +
{|
 +
|style="padding: 10px 0px 30px 15px;"|An essential guidance through the process of updating the module is offered '''[https://www.docs.modulesgarden.com/How_To_Update_WHMCS_Module here]'''.<br/>
 +
Ensure successful completion of the module update by carefully following each step, thereby preventing data loss or any unforeseen issues.<br/> Additionally, you will find a current list of supplementary actions necessary for a smooth update process there.
 +
|}
 +
=Upgrade Guide=
 +
{|
 +
|style="padding: 10px 0px 30px 15px;"|Seeking a solution that offers greater flexibility, customization tailored to your precise needs, and unrestricted availability?<br/> There is an option that not only proves to be cost-effective in the long run but also includes prioritized support services, making it a truly valuable investment.<br/>
 +
 +
Opt for the [https://www.modulesgarden.com/products/whmcs/rackspace-email-extended#open-source-version Open Source version] of your Rackspace Email Extended For WHMCS module to unlock these benefits.<br/> Simply click on either the '''Get Source Code''' or '''Upgrade To Lifetime''' button found on the product's page in our client area to complete the one-step upgrade process, with a '''dedicated discount''' already applied.<br/>
 +
 +
Follow a [https://www.docs.modulesgarden.com/How_To_Upgrade_WHMCS_Module comprehensive guide] covering the transition process, the advantages it brings, and step-by-step instructions on what to do next after the order has been successfully finalized.
 +
|}
 +
 
=Common Problems=
 
=Common Problems=
 
{|
 
{|
Line 416: Line 511:
 
|}
 
|}
 
{|
 
{|
−
|style="padding: 0px 0px 20px 15px;"|'''2. If a strange numbers appears in your client area, similar to the one shown on the following screen, you can easily remove them.'''
+
|style="padding: 0px 0px 20px 15px;"|2. If any undesired numbers appear in your client area, like the ones shown on the following screen, you can easily remove them.
 
|}
 
|}
 
{|
 
{|
Line 432: Line 527:
 
|}
 
|}
 
{|
 
{|
−
|style="padding: 0px 0px 30px 15px;"|'''3. If customer rackspace accounts are duplicated go to step 17 of '' 'Installation'.'' '''
+
|style="padding: 0px 0px 20px 15px;"|3. If customer rackspace accounts are duplicated go to step 17 of '' 'Installation'. '' You will find there a solution.
 +
|}
 +
{|
 +
|style="padding: 0px 0px 30px 15px;"|4. If, after clicking on '' 'Login to Webmail' '', there is no correct redirection, make sure that the hostname address to your Webmail server is correctly entered in the WHMCS server configuration.
 
|}
 
|}

Latest revision as of 14:04, 26 April 2024

Contents

[edit] About Rackspace Email Extended For WHMCS

Rackspace Email Extended for WHMCS is a fully featured addon module that allows you to resell and manage email accounts entirely from your WHMCS system!

Owing to our product, your customers will be able to conveniently manage all aspects of Rackspace email accounts like e.g. mailboxes, aliases or mobile sync.
As an administrator, you will be able to customize Rackspace products to meet the needs of your customers.

  • Admin Area Features:
✔ Create/Terminate Account
✔ Change Package And Account Password
✔ Define Service Type Per Product
✔ Configure Resource Limits Per Product
  • Client Area Features:
✔ Email Hosting - Remote Access And Management Of:
✔ Mailboxes
✔ Spam
✔ Aliases
✔ Mobile Sync
✔ Storage Notification
✔ Microsoft Exchange - Remote Access And Management Of:
✔ Mailboxes
✔ Spam
✔ Contacts
  • Available Configurable Options
✔ Max Mailboxes
✔ Mailbox Size
✔ Extra Storage
✔ Active Sync Licenses
✔ BlackBerry Licenses
✔ Exchange Max Mailboxes
✔ Exchange Extra Storage
✔ Email Archiving
  • General Info:
✔ Integrated With Advanced Billing For WHMCS - Actual Server Resource Usage Billing
✔ Integrated With Server Allocator For WHMCS - Automatic Assignment Of Most Suitable Servers To Products
✔ Multi-Language Support
✔ Supports PHP 8.1 Back To PHP 7.4
✔ Supports WHMCS Themes "Six" And "Twenty-One"
✔ Supports WHMCS V8.10 Back To WHMCS V8.6
✔ Requires ionCube Loader V12 Or Later
✔ Easy Module Upgrade To Open Source Version

[edit] Installation and Configuration

In this tutorial we will show you how to successfully install and set up Rackspace Email Extended For WHMCS.

We will guide you step by step through the whole installation process.

[edit] Installation

1. Log in to our client area and download the module.
REE 1.png
2. In the downloaded file you might find one or two packages that support different PHP versions.

In the most recent versions of the module, you will find only one package that supports PHP 7.1 and later.

PHP71 74.png
Previous updates of the module may contain two packages dedicated to various PHP versions.

The first one that supports PHP 5.6 up to PHP 7.0, and the second one addressed to PHP 7.1 up to PHP 7.3.
Note: Keep in mind that PHP versions 5.6 up to 7.0 are no longer officially supported and their security issues are not fixed or released any more. Find more info here.

PHP56 73.png
Note: You can check the current PHP version in your WHMCS. To do so, proceed to 'Utilities' → 'System' → 'PHP Info'.
3. Extract the package and upload its content into the main WHMCS directory.

The content of the package to upload should look like this.

Dstfret.png
4. When you install Rackspace Email Extended For WHMCS for the first time you have to rename 'license_RENAME.php' file.

File is located in 'modules/servers/rackspaceEmailExtended/license_RENAME.php'. Rename it from 'license_RENAME.php' to 'license.php'.

REE 3.png
5. In order to configure your license key you have to edit a previously renamed 'license.php' file.

Enter your license key between quotation marks as presented on the following screen. You can find your license key in our client area → 'My Products'.

REE 4.png

[edit] Server Configuration

6. Set up a new server and a product.

To do so, log in to your WHMCS. Move to 'Setup' → 'Products/Services' → 'Servers'.
Afterwards, press 'Add New Server'.

REE 5.png
7. To proceed, you will need to obtain your Rackspace API keys. To do so, log in to your reseller 'Rackspace Account'.
Find 'Manage Admins' in the Common Actions box on the top right corner. You will be moved to the 'Administartors' setion.
REE2 6.png
8. When you are on the ' Administrators' page, click the 'API KEYS'. You will find it on the left, in navigation menu.
REE2 7.png
9. A popup with 'Your API Key' will appear. Copy your 'User' and 'Seccret Keys', you will need them in the next part of the module configuration.
REE2 8.png
10. Enter your server name and choose 'RackspaceEmailExtended' from a 'Type' dropdown menu.

Paste the previously copied 'User Key' and 'Secret Key' into 'Username' and 'Password' fields.
Enter the 'Hostname' address to your Webmail server - it is required for the 'Login to Webmail' function in the client area.
Afterwards, press 'Save Changes'.

REE 8.png
11. After you configure your server correctly, you will see a following screen.

Now, you need to create a new group for your server. For that purpose press 'Create New Group'.

REE 9.png
12. Enter name, click on your previously created server, press 'Add' then press 'Save Changes'.
REE 10.png

[edit] Product Configuration

12. In order to create and configure product, move to 'Setup' → 'Products/Services' → 'Products/Services'.

If you do not have a product group, 'Create a New Group'. If you do, simply go to step 13.

REE 11.png
13. Enter product group name and press 'Save Changes'.
REE 12.png
14. When you have a product group, you can create your product and assign it to Rackspace Email Extended. If you already have a product, go to step 15.

To create a product click on 'Create a New Product'.

REE 13.png
15. Afterwards, choose your product type and product group from dropdown menus, enter your product name and press 'Continue'.
REE 14.png
16. Now, go to 'Module Settings' section, choose both 'RackspaceEmailExtended' and your previously created server group from dropdown menus.

Decide which of the service types you would like to use and choose it from a dropdown menu.
Afterwards, enter desired values in configuration fields and press 'Save Changes'.
Please note that values do not need to be constant. You can use configurable options to adjust the values.
Obtain more information about configurable options here.

REE 15.png
17. In the last step you need to create a new client custom field.

To do so, proceed to 'System Settings' → 'Custom Fields/Custom Client Fields'.
Fill in 'EmailCustomerID' into field name, tick 'Admin Only ' and press 'Save Changes'.

REE 15 1.png
18. Important! Our module does not automatically download 'EmailCustomerID' for the proper Rackspace customer.

To prevent duplicating accounts on Rackspace side you have to manually fill in 'EmailCustomerID' with appropriate value before running 'Create' function.
You can find more about it here.

REE 37.png
Good job! You have just correctly set up your first product with Rackspace Email.

Product after a successful activation presents similarly to the one presented on the screen below.

REE 16 1.png

[edit] Management

In the following sections we will try to present all the possibilities of Rackspace Email Extended For WHMCS features.

[edit] Configuration of Orders

Rackspace Email Extended For WHMCS allows you to offer a product tailored to customers needs. Let's create such an order.

For this purpose you need to create at least one configurable option. In this guide we will create a few more to present you the possibilities of our module.
If you are not familiar with configurable options yet, you can read more about them here
These are configurable options fields created by us, connected with our Rackspace Email Extended product.

REE 17.png
Proceed to your product 'Module Settings' tab now.

Here, you need to fill in the marked fields with desired configurable option names as shown on the screen below.
Afterwards, press 'Save Changes'.

REE 18.png
If you fill out 'Module Settings' with correct names, during order made from the admin area, you should see similar screen to the one below.

Otherwise, ensure that configurable option names are filled out correctly.

REE 19.png
Let's see how it looks like from the perspective of your customers.

As you can see, owing to configurable options, they are now able to define mailbox size, amount of mailboxes, extra storage and many other options.
This makes each order perfectly suited to your customers needs.

REE 20.png

[edit] Client Area

Read through the below sections to see how Rackspace Email Extended For WHMCS is designed to work in the client area.
REE 21.png

[edit] Email Hosting

Email Hosting is an internet hosting service that manages electronic messages through an email server.

[edit] Mailboxes

Let's start with some basic functionality of the module, that is the mailboxes management.
REE 22.png
Creating a mailbox is quick and easy.

The first step is filling out 'General' form, where you can define user details, password and mailbox size.

REE 23.png
Proceed to 'Contact Info' tab and fill it out with its user contact information.
REE 24.png

[edit] Spam

Spam filtering page allows you to set your preferences, edit blacklists and safelists.
REE 25.png

[edit] Aliases

With our module you can create aliases and assign chosen mailboxes to them.

To do so, press 'Add Alias', add email from 'Members inside this Domain' and press 'Save'.

REE 26.png
On the list of aliases you can find information about the amount of mailboxes in each alias.
REE 27.png

[edit] Mobile Sync

Mobile Sync allows your customers to synchronize their emails, calendars and contacts with their iPhones, Androids or Windows Mobile devices.
REE 28.png

[edit] Storage Notification

This page allows you to set up notifications sent to your customers when mailbox reaches certain amount of capacity.
REE 29.png

[edit] Microsoft Exchange

Exchange Hosting is a server system, whereby software enables sending and receiving email messages and other types of interactive communications.

It enables sharing of business critical information online or through enabled wireless devices.
Let's see how our addon can help you manage your Microsoft Exchange services.

[edit] Mailboxes

As in Email Hosting you can create new email accounts and manage them.
REE 30.png
REE 31.png

[edit] Spam

Again, similarly to Email Hosting, you can manage your spam here.
REE 32.png

[edit] Contacts

Within a few seconds you can add a new contact and manage existing ones.
REE 33.png
In order to add a new contact press 'Add Contact' and fill out a form shown on the following screen.
REE 34.png

[edit] Management of Billing

When you combine Rackspace Email Extended For WHMCS with Advanced Billing For WHMCS, you will be able to set up additional billing options.

Module allows you to charge your customers based on the server resources used by them.

REE 35.png
With Advanced Billing module, you can also display your customers the current server resource usage and their cost.
REE 36.png

[edit] Management of Existing Account

You can easily use Rackspace Email For WHMCS module with your already created rackspace account.

Instructions below explain how to set it up:
1. Follow Installation instructions.
Remember not to click 'Create' button during the entire process. That would unnecessarily create a new rackspace email account.
2. Log in to your Rackspace Email server.
3. Look for 'Acct#' values, these are your clients IDs.

REE 16.png
4. Copy '#Acct' to the field marked on the screen below.
REE 37.png

[edit] Upgrading Product

You can offer an upgrade from Rackspace Email to Rackspace Email Extended.

To set it up correctly, proceed to 'Setup' → 'Product/Services' → 'Product/Services' and edit your Rackspace Email product.
Now, proceed to 'Upgrades' tab and choose a previously configured 'Rackspace Email Extended' product (in our case it was 'Email Accounts - Email Advanced' ).
Additionally, if you wish to offer an upgrade along with possibility to define product resource, tick 'Configurable Options' checkbox.
Next, press 'Save Changes'.

REE 38.png
Let's upgrade a test product from Rackspace Email to Rackspace Email Extended.

To do so, go to the client area and proceed to the Rackspace Email product.
Choose 'Upgrade/Downgrade' from 'Management Actions'.

REE 39.png
You should see a screen similar to the one shown below.

Choose a billing cycle for your Rackspace Email Extended product and press 'Choose Product'.

REE 40.png
That's it. Choose the payment method, press 'Click to Continue' button and voila!
REE 41.png

[edit] Tips

1. You need to be registered in Rackspace as a reseller, only then Rackspace Email Extended For WHMCS will work properly.
If you have a regular account in Rackspace, Rackspace Email Extended For WHMCS will not work.
2. Please note that although action 'Suspend' is available in Module Commands, the action itself is not supported by Rackspace API.
It is not possible to call this action currently.

[edit] Update Instructions

An essential guidance through the process of updating the module is offered here.

Ensure successful completion of the module update by carefully following each step, thereby preventing data loss or any unforeseen issues.
Additionally, you will find a current list of supplementary actions necessary for a smooth update process there.

[edit] Upgrade Guide

Seeking a solution that offers greater flexibility, customization tailored to your precise needs, and unrestricted availability?
There is an option that not only proves to be cost-effective in the long run but also includes prioritized support services, making it a truly valuable investment.

Opt for the Open Source version of your Rackspace Email Extended For WHMCS module to unlock these benefits.
Simply click on either the Get Source Code or Upgrade To Lifetime button found on the product's page in our client area to complete the one-step upgrade process, with a dedicated discount already applied.

Follow a comprehensive guide covering the transition process, the advantages it brings, and step-by-step instructions on what to do next after the order has been successfully finalized.

[edit] Common Problems

1. When you have problems with connection, check whether your SELinux or firewall does not block ports.
2. If any undesired numbers appear in your client area, like the ones shown on the following screen, you can easily remove them.
REE 42.png
To do so, edit 'your_whmcs/templates/your_template/clientareaproductdetails.tpl' . Find and delete the following code: 
{foreach from=$configurableoptions item=configoption}
<p><h4>{$configoption.optionname}:</h4> {if $configoption.optiontype eq 3}{if $configoption.selectedqty}{$LANG.yes}
{else}{$LANG.no}{/if}
{elseif $configoption.optiontype eq 4}{$configoption.selectedqty} x {$configoption.selectedoption}
{else}{$configoption.selectedoption}{/if}</p>
{/foreach}

Keep in mind that code may slightly differ from the one shown above.

3. If customer rackspace accounts are duplicated go to step 17 of 'Installation'. You will find there a solution.
4. If, after clicking on 'Login to Webmail' , there is no correct redirection, make sure that the hostname address to your Webmail server is correctly entered in the WHMCS server configuration.
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