Emoji Picker For WHMCS
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*'''Client Area Features:''' | *'''Client Area Features:''' | ||
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− | |style="padding: 10px 0px 0px 30px;"|✔ | + | |style="padding: 10px 0px 0px 30px;"|✔ Use Emoji In Tickets Messages |
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− | |style="padding: 0px 0px 0px 30px;"|✔ | + | |style="padding: 0px 0px 0px 30px;"|✔ Display Emoji In Tickets Email Notifications |
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− | |style="padding: 0px 0px 0px 30px;"|✔ | + | |style="padding: 0px 0px 0px 30px;"|✔ Replace Punycode For Emoji Domains On: |
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− | |style="padding: 0px 0px 0px | + | |style="padding: 0px 0px 0px 45px;"|✔ Domains List And Domain Details |
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− | |style="padding: 0px 0px | + | |style="padding: 0px 0px 0px 45px;"|✔ Services List And Service Details |
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− | |style="padding: | + | |style="padding: 0px 0px 0px 45px;"|✔ HTML Invoice |
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− | |style="padding: 0px 0px 0px | + | |style="padding: 0px 0px 0px 45px;"|✔ Related Email Notifications |
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− | |style="padding: 0px 0px | + | |style="padding: 0px 0px 10px 45px;"|✔ Cart And Checkout Summary |
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+ | *'''Admin Area Features:''' | ||
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− | |style="padding: 0px 0px | + | |style="padding: 10px 0px 0px 30px;"|✔ Toggle Emoji Availability For Selected Support Departments |
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− | |style="padding: | + | |style="padding: 0px 0px 0px 30px;"|✔ Define Emoji Visibility In Admin Area |
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− | |style="padding: 0px 0px 0px | + | |style="padding: 0px 0px 0px 30px;"|✔ Use Emoji In Tickets Replies |
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− | |style="padding: 0px 0px 0px | + | |style="padding: 0px 0px 0px 30px;"|✔ Toggle Punycode Replacement Domains With Emoji Domains |
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− | |style="padding: 0px 0px 10px 30px;"|✔ | + | |style="padding: 0px 0px 10px 30px;"|✔ View And Delete Logs |
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*'''General Info:''' | *'''General Info:''' | ||
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Revision as of 15:25, 8 May 2018
Contents |
About Emoji Picker For WHMCS
Emoji Picker For WHMCS xxxxxxxxxxxxxxxxxxxxxxxx
xxxxxxxxxxxxxxxxxxxxxx |
- Client Area Features:
✔ Use Emoji In Tickets Messages |
✔ Display Emoji In Tickets Email Notifications |
✔ Replace Punycode For Emoji Domains On: |
✔ Domains List And Domain Details |
✔ Services List And Service Details |
✔ HTML Invoice |
✔ Related Email Notifications |
✔ Cart And Checkout Summary |
- Admin Area Features:
✔ Toggle Emoji Availability For Selected Support Departments |
✔ Define Emoji Visibility In Admin Area |
✔ Use Emoji In Tickets Replies |
✔ Toggle Punycode Replacement Domains With Emoji Domains |
✔ View And Delete Logs |
- General Info:
✔ Emoji Artworks Provided By EmojiOne |
✔ Custom Templates Support |
✔ Multi-Language Support |
✔ Supports PHP 5.6 Up To PHP 7.2 |
✔ Supports WHMCS Template Six |
✔ Supports WHMCS V7 |
Installation and Configuration
This tutorial will show you how to successfully install and configure Emoji Picker For WHMCS. We will guide you step by step through the whole installation and configuration process. |
Installation
1. Log in to our client area and download the module. |
2. In the downloaded file you will find two packages that support different PHP versions. As presented on the screen below, the first one is dedicated to PHP 5.6 up to PHP 7.0, while the second one is aimed at PHP 7.1 up to PHP 7.2. It does not apply to open source versions. Note: You can check the current PHP version in your WHMCS. To do so, proceed to 'Utilities' › 'System' › 'PHP Info'. |
3. Extract the downloaded file and choose the one with the right PHP version. Upload and extract the PHP file into the main WHMCS directory. The content of PHP version files should look like this. |
4. When you install Emoji Picker For WHMCS for the first time you have to rename 'license_RENAME.php' file. File is located in 'yourWHMCS/modules/addons/Emoji/license_RENAME.php'. Rename it from 'license_RENAME.php' to 'license.php'. |
5. In order to configure your license key, you have to edit the previously renamed 'license.php' file. Enter your license key between quotation marks as presented on the following screen. You can find your license key in our client area → 'My Products'. |
6. Now, set up the 'storage' folder as recursively writable. This folder is available at 'yourWHMCS/modules/addons/Emoji/' . |
Activation
7. Now, you have to activate the module in your WHMCS system. Log in to your WHMCS admin area and proceed to 'Setup' → 'Addon Modules'. |
8. In the next step you need to permit access to this module. To do so, click on the 'Configure' button and tick the checkboxes to assign desired admin roles. |
9. You have just successfully installed Emoji Picker For WHMCS! |
Configuration
Now you have to configure your newly installed module. |
Settings
Proceed to 'Addons' → 'Emoji' → 'Settings', here you have to configure the following:
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Logs
In logs you can view for which orders of domains, invoices or email massages the emojis have been applied |
Management
Once Emoji Picker For WHMCS is installed and configured, you can use emoji in tickets as well as view them in domains instead in Punycode format. |
Support Tickets
Client Area
Once you are in client area, you can open a ticket in one of your departments where you enabled emoji support. |
When you start composing a message you can insert emoji by pressing : (colon). This will start showing the list of available emojis. Continue typing the name to search for available emoji. When ready, click on the chosen emoji to insert it or finish its name using : (colon) again. |
You can also view, browse and search through all available symbols by clicking on emoji picker. |
When the composed massage is send the inserted emoji codes will be replaced to emoji artworks. |
This also includes the tickets notifications emails. |
Admin Area
If you enabled the 'Emoji In Admin Area' option in the addon settings, your support administrators can view and use emojis in their tickets replies as well. |
Otherwise, your support administrators will not be able to enter emojis freely, as well as will not see them as artworks in messages. Note that your support can still then type emoji codes from memory which will continue to be visible as artworks but only for the clients. |
Domains
The module can convert domains in Punycode format, to emoji ones, if they contain them. This applies to client area domain lists, service lists with domains, their details, as well as HTML invoices and email notifications related to them. Important: Read the second point of common problems section related to WHMCS problems with registration of emoji domains.
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When you enable the 'Replace Domains With Emoji' option in addon settings, the Punycode will be displayed with emoji. |
This will also apply to email notifications related to the domains. |
As we as for HTML invoices. |
Tips
1. The module supports only the WHMCS built-in ticket system. Separate ticketing systems such as Zendesk, Kayako, Freshdesk etc. are not supported. |
2. If you are planing to use emoji domains, it is recommended that the 'Allow IDN Domains' option is enabled in your WHMCS general settings. |
3. The replacing domains with emoji feature works only for the client area. In admin area these domains will still display as Punycode. |
Update Instructions
Essential guidance through the process of updating the module is offered here. Keep in mind there is a quick and easy option in our client area that will let you upgrade the license of your module to an open source version at any time - and at a lower price! |
Common Problems
1. When you have problems with connection, check whether your SELinux or firewall does not block ports. |
2. This module does not fix the broken emoji domain registration system in WHMCS itself. It is a WHMCS problem that the registration attempt of a domain with emoji artworks or with emoji already converted to Punycode is automatically cleared from the 'Domain' field after placing an order. |
3. The current version does not yet replay domain Punycode format in PDF invoices. This feature works so-far only for HTML invoices. |