Emoji Picker For WHMCS
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|style="padding: 10px 0px 15px 15px;"|Proceed to '' 'Addons' → 'Emoji' → 'Settings', '' here you have to configure the following: | |style="padding: 10px 0px 15px 15px;"|Proceed to '' 'Addons' → 'Emoji' → 'Settings', '' here you have to configure the following: | ||
− | * '''Support Department Settings''' - choose for which of your supports departments the emojis will be available to use by your clients.<br/>Your clients can use them when creating or replying tickets as well as view emojis in email notifications.<br/>''Note that you can also change multiple | + | * '''Support Department Settings''' - choose for which of your supports departments the emojis will be available to use by your clients.<br/>Your clients can use them when creating or replying tickets as well as view emojis in email notifications.<br/>''Note that you can also change multiple departments status by using mass actions as well.'' |
* '''Emoji In Admin Area''' - toggle if you want the administrators to also view and use emojis when creating and replying to tickets.<br/>Otherwise the emojis will be visible only to the clients, and in the admin area they will be visible only in the form of emoji codes.<br/>''Note that your support can still type emoji codes from memory which will continue to be visible as artworks for your clients. | * '''Emoji In Admin Area''' - toggle if you want the administrators to also view and use emojis when creating and replying to tickets.<br/>Otherwise the emojis will be visible only to the clients, and in the admin area they will be visible only in the form of emoji codes.<br/>''Note that your support can still type emoji codes from memory which will continue to be visible as artworks for your clients. | ||
− | * '''Replace Domains With Emoji''' - toggle if you want have [https://en.wikipedia.org/wiki/Emoji_domain emoji domains] support.<br/>This will allow your clients view already provided domains in [https://en.wikipedia.org/wiki/Punycode punycode] format (''for example www.xn--qei8618mfvb.tld'') with emojis | + | * '''Replace Domains With Emoji''' - toggle if you want have [https://en.wikipedia.org/wiki/Emoji_domain emoji domains] support.<br/>This will allow your clients view already provided domains in [https://en.wikipedia.org/wiki/Punycode punycode] format (''for example www.xn--qei8618mfvb.tld'') with emojis artworks (''for example www.''❤🍺😉''.tld'') in their client area<br/>''Note that this will also convert punycode to the emojis artworks on the related domains emails as well as on their HTML invoices.'' |
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=Management= | =Management= | ||
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− | |style="padding: 10px 0px 30px 15px;"|'''Once Emoji Picker For WHMCS is installed and configured, you can use them in tickets as well as view them on domains list | + | |style="padding: 10px 0px 30px 15px;"|'''Once Emoji Picker For WHMCS is installed and configured, you can use them in tickets as well as view them on domains list instead in punycode format.'''<br/> |
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==Support Tickets== | ==Support Tickets== | ||
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− | |style="padding: 0px 0px 15px 15px;"|When you start composing a message you can insert emoji by | + | |style="padding: 0px 0px 15px 15px;"|When you start composing a message you can insert emoji by pressing ''':''' (colon).<br/>This will start showing the list of available emojis. Continue typing the name to search for available emoji.<br/>When ready, click on the chosen emoji to insert it or finish its name using ''':''' (colon) again. |
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− | |style="padding: 0px 0px 20px 15px;"|When the composed massage is send the inserted emoji codes will be replaced to emoji | + | |style="padding: 0px 0px 20px 15px;"|When the composed massage is send the inserted emoji codes will be replaced to emoji artworks. |
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===Admin Area=== | ===Admin Area=== | ||
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− | |style="padding: 10px 0px 15px 15px;"|If you enabled the '' 'Emoji In Admin Area' '' option in the addon settings, your support administrators can view and use emojis in their tickets | + | |style="padding: 10px 0px 15px 15px;"|If you enabled the '' 'Emoji In Admin Area' '' option in the addon settings, your support administrators can view and use emojis in their tickets replies as well. <br/> |
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− | |style="padding: 0px 0px 15px 15px;"|Otherwise, your support administrators will not be able to enter emojis freely, as well as will not see them as | + | |style="padding: 0px 0px 15px 15px;"|Otherwise, your support administrators will not be able to enter emojis freely, as well as will not see them as artworks in messages.<br/> |
'' '''Note''' that your support can still then type emoji codes from memory which will continue to be visible as artworks but only for the clients.'' | '' '''Note''' that your support can still then type emoji codes from memory which will continue to be visible as artworks but only for the clients.'' | ||
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==Domains== | ==Domains== | ||
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− | |style="padding: 10px 0px 15px 15px;"|The module can convert domains in punycode format, to emoji ones, if they contain them.<br/>This applies to client area domain lists, service lists with domains, their details, as | + | |style="padding: 10px 0px 15px 15px;"|The module can convert domains in punycode format, to emoji ones, if they contain them.<br/>This applies to client area domain lists, service lists with domains, their details, as well as HTML invoices and email notifications related to them.<br/> |
'' '''Important:''' Read the second point of [https://www.docs.modulesgarden.com/Emoji_Picker_For_WHMCS#Common_Problems common problems] section related to WHMCS problems with registration of emoji domains.'' | '' '''Important:''' Read the second point of [https://www.docs.modulesgarden.com/Emoji_Picker_For_WHMCS#Common_Problems common problems] section related to WHMCS problems with registration of emoji domains.'' | ||
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− | |style="padding: 0px 0px 20px 15px;"|This will also apply to email notifications | + | |style="padding: 0px 0px 20px 15px;"|This will also apply to email notifications related to the domains. |
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Revision as of 14:44, 8 May 2018
Contents |
About Emoji Picker For WHMCS
Emoji Picker For WHMCS xxxxxxxxxxxxxxxxxxxxxxxx
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- Client Area Features:
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- Admin Area Features:
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- Integration Features:
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- General Info:
✔ Emoji Artworks Provided By EmojiOne |
✔ Custom Templates Support |
✔ Multi-Language Support |
✔ Supports PHP 5.6 Up To PHP 7.2 |
✔ Supports WHMCS Template Six |
✔ Supports WHMCS V7 |
Installation and Configuration
This tutorial will show you how to successfully install and configure Emoji Picker For WHMCS. We will guide you step by step through the whole installation and configuration process. |
Installation
1. Log in to our client area and download the module. |
2. In the downloaded file you will find two packages that support different PHP versions. As presented on the screen below, the first one is dedicated to PHP 5.6 up to PHP 7.0, while the second one is aimed at PHP 7.1 up to PHP 7.2. It does not apply to open source versions. Note: You can check the current PHP version in your WHMCS. To do so, proceed to 'Utilities' › 'System' › 'PHP Info'. |
3. Extract the downloaded file and choose the one with the right PHP version. Upload and extract the PHP file into the main WHMCS directory. The content of PHP version files should look like this. |
4. When you install Emoji Picker For WHMCS for the first time you have to rename 'license_RENAME.php' file. File is located in 'yourWHMCS/modules/addons/Emoji/license_RENAME.php'. Rename it from 'license_RENAME.php' to 'license.php'. |
5. In order to configure your license key, you have to edit the previously renamed 'license.php' file. Enter your license key between quotation marks as presented on the following screen. You can find your license key in our client area → 'My Products'. |
6. Now, set up the 'storage' folder as recursively writable. This folder is available at 'yourWHMCS/modules/addons/Emoji/' . |
Activation
7. Now, you have to activate the module in your WHMCS system. Log in to your WHMCS admin area and proceed to 'Setup' → 'Addon Modules'. |
8. In the next step you need to permit access to this module. To do so, click on the 'Configure' button and tick the checkboxes to assign desired admin roles. |
9. You have just successfully installed Emoji Picker For WHMCS! |
Configuration
Now you have to configure your newly installed module. |
Settings
Proceed to 'Addons' → 'Emoji' → 'Settings', here you have to configure the following:
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Logs
In logs you can view for which orders of domains, invoices or email massages the emojis have been applied |
Management
Once Emoji Picker For WHMCS is installed and configured, you can use them in tickets as well as view them on domains list instead in punycode format. |
Support Tickets
Client Area
Once you are in client area, you can open a ticket in one of your departments where you enabled emoji support. |
When you start composing a message you can insert emoji by pressing : (colon). This will start showing the list of available emojis. Continue typing the name to search for available emoji. When ready, click on the chosen emoji to insert it or finish its name using : (colon) again. |
You can also view, browse and search through all available symbols by clicking on emoji picker. |
When the composed massage is send the inserted emoji codes will be replaced to emoji artworks. |
This also includes the tickets notifications emails. |
Admin Area
If you enabled the 'Emoji In Admin Area' option in the addon settings, your support administrators can view and use emojis in their tickets replies as well. |
Otherwise, your support administrators will not be able to enter emojis freely, as well as will not see them as artworks in messages. Note that your support can still then type emoji codes from memory which will continue to be visible as artworks but only for the clients. |
Domains
The module can convert domains in punycode format, to emoji ones, if they contain them. This applies to client area domain lists, service lists with domains, their details, as well as HTML invoices and email notifications related to them. Important: Read the second point of common problems section related to WHMCS problems with registration of emoji domains.
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When you enable the 'Replace Domains With Emoji' option in addon settings, the punycode will be displayed with emoji. |
This will also apply to email notifications related to the domains. |
As we as for HTML invoices. |
Tips
1. The module supports only the WHMCS built-in ticket system. Separate ticketing systems such as Zendesk, Kayako, Freshdesk etc. are not supported. |
2. If you are planing to use emoji domains, it is recommended that the 'Allow IDN Domains' option is enabled in your WHMCS general settings. |
Update Instructions
Essential guidance through the process of updating the module is offered here. Keep in mind there is a quick and easy option in our client area that will let you upgrade the license of your module to an open source version at any time - and at a lower price! |
Common Problems
1. When you have problems with connection, check whether your SELinux or firewall does not block ports. |
2. This module does not fix the broken emoji domain registration system in WHMCS itself. It is a WHMCS problem that the registration attempt of a domain with emoji artworks or with emoji already converted to punycode is automatically cleared from the 'Domain' field after placing an order. |
3. The current version does not yet convert domains in punycode for PDF invoices. This feature works so-far only for HTML invoices. |