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Abandoned Cart For WHMCS

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|style="padding: 0px 0px 0px 30px;"|✔ Supports PHP 7.3 Up To PHP 8.1
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Revision as of 16:56, 1 February 2023

Contents

About Abandoned Cart For WHMCS

Abandoned Cart For WHMCS is a perfect tool that allows to successfully track what is happening in your marketplace.

Check the content of the carts abandoned by any client and send them customized email messages to remind about incomplete shopping.
Observe statistics on the customers' behavior to perfectly adjust your offer to the needs of your clients which will result in increased incomes.

  • Addon Module:
✔ Send Email Reminders To Clients And Guests Who Abandoned Their Shopping Carts
✔ View Carts Statistics With Ratios To Completed Orders And Existing Clients For:
✔ 1 Month
✔ 3 Months
✔ 6 Months
✔ 12 Months
✔ View Shopping Carts Snapshots With Logs On:
✔ Added And Removed Items
✔ Placed Orders
✔ Configure Email Reminders Settings:
✔ Add Multiple Reminders
✔ Select Custom Email Templates For:
✔ Logged In Clients
✔ Guest Clients
✔ Specify Related Items In Cart:
✔ Products
✔ Products Addons
✔ Domains
✔ Specify Timeframe When To Sent Reminders
✔ Configure General Settings:
✔ Require Guest Clients To Leave Their Email Addresses Upon Adding Item To Cart
✔ Force Guest Clients To Log In Or Register Upon Adding Item To Cart
✔ Select Support Department From Which To Send Reminders To Guest Clients
✔ View Module Logs
  • Client Area Features:
✔ Force Guest Clients To Either:
✔ Provide Their Email Address
✔ Log In Or Register
  • General Info:
✔ Multi-Language Support
✔ Supports PHP 7.4 Up To PHP 8.1
✔ Supports WHMCS V8.4 And Later
✔ Requires ionCube Loader V12 Or Later
✔ Easy Module Upgrade To Open Source Version

Installation

This tutorial will show you how to successfully install and configure Abandoned Cart For WHMCS.

We will guide you step by step through the whole installation and configuration process.

1. Log in to our client area and download the module.
AC 1.png
2. Upload and extract the extension into the main WHMCS directory.

Extracted files in your WHMCS directory should look like this:

AC 2.png
3. When you install Product Feedback Center For WHMCS for the first time, you have to rename the 'license_RENAME.php' file.

This file is located in 'modules/addons/abandonedCart/license_RENAME.php'. Rename it from 'license_RENAME.php' to 'license.php'.

AC 3.png
4. In order to configure your license key, you have to edit the previously renamed 'license.php' file.

Enter your license key between the quotation marks as presented on the following screen. You can find your license key in our client area → 'My Products'.

AC 4.png
5. In the next step, set up the 'storage' folder as recursively writable.

This folder is available at 'your_whmcs/modules/addons/abandonedCart/' .

AC 5.png
6. Now you have to activate the module in your WHMCS system.

Log in to your WHMCS admin area. Go to 'System Settings' → 'Addon Modules'. Afterwards, find 'Abandoned Cart' and press the 'Activate' button.

AC 6.png
7. In the next step you need to permit access to this module.

To do so, click on the 'Configure' button, tick 'Full Administrator' and press 'Save Changes'.

AC 7.png
8. You have just successfully installed Abandoned Cart For WHMCS!

You can access your module at 'Addons' → 'Abandoned Cart'.

AC 8.png

Configuration and Management

Abandoned Cart For WHMCS allows you to control all the actions that take place in your marketplace.

Check the manual below to learn how to configure the module to take all the advantages it has to offer.

Addon Module

Dashboard

In the dashboard you can find the summary graphs of recently created shopping cart.

The first graph illustrates the number of all shopping carts created within the selected period of time. You may choose between 1, 3, 6 and 12 months to show the statistics for.

AC 9.png
AC 10.png
The second graph is dedicated to show the summary of completed orders only.
AC 11.png
The last graph "Existing Clients Carts / All Carts (%)" represents the percentage of cars created by the existing clients (unlogged guests are not taken into consideration)
towards the number of all carts (created by existing clients and guests together).
AC 12.png

Shopping Carts

The 'Shopping Carts' section, as its name suggests, contains a list of all identified carts, with details included, as follows:
  • client full name and its company name (if known)
  • the URL to the order if created
  • the cart details

Press the "Snapshots" button to find more specific information on the cart content and actions performed within that cart.

AC 13.png
Under "Snapshots" there are details on the cart content, visible at the moment of the last snapshot being taken.
You will find there also the history of changes made by the client, such as:
  • adding a new product/addon/domain
  • removing a product/addon/domain
AC 14.png

Reminders

"Reminders" is the clue section of the whole module. Compose the reminders settings to deliver adjusted notifications to clients who abandoned their cart.
Press 'Crete Reminder' button to create your firs rule.
AC 15.png
Configure the reminder by providing the details as explained below:
  • Status - enable/disable the reminder
  • Name - give the reminder a unique name
  • Email Template for Existing Clients - choose the email template that will be used when opening a ticket to notify your already logged in/registered client; "xufa" is the default module template.
  • Email Template for Guests - choose the email template that will be used when opening a ticket to notify guest clients who visited your client area and started shopping; "sfa" is the default module template.
    You may preview and adjust the email templates content at your WHMCS → System Settings → Email Templates.
  • Related Products/Addons/Domains - select items, if any has been added to the cart, a related reminder will be sent to the interested client (logged in or guest who provided the email address)
  • Include Carts Created More Than X Days Ago - type in the number of days, only carts created BEFORE will be verified
  • Include Carts Created Less Than X Days Ago - type in the number of days, only carts created AFTER will be verified,
    as illustrated: only carts created earlier than 3 but not earlier than 7 days ago will be checked

Press 'Confirm' when your reminder configuration is ready.

AC 16.png
The just created reminder rule will appear on the list with crucial details visible on the front page for a quick and easy preview.

You may enable/disable the reminder, edit and delete it using the actions buttons.

AC 17.png

General Settings

Under the 'General Settings' section you will find the cron details - setting it up is crucial for the module correct behavior and configuration for the client area

Cron Task
Set up the cron that is responsible for sending email messages, based on created reminders as explained in the previous step. Every 5 minutes is recommended to assure fluent module performance.

AC 18.png
General Settings:
  • Email Address Required - related to new visitors only; when a guest client in your client area adds an item to the cart, he will be forced to provide an email address before he is allowed to continue and complete the order
  • Force Login/Registration - related to new visors and unclogged clients; when a client adds an item to the cart, he will be forced to either log in (if he already has an account) or register a new account (new clients).
    Otherwise, continuing the shopping will be impossible.
    Important: Being logged in or at least providing an email address is required for the module correct behavior, without the email address no messages will be sent to remind clients about their abandoned carts.
    Note: We highly recommend enabling just one of the options, otherwise, guest clients will be forced to provide an email address in the first step and register and account in the next one.
  • Support Department - select one of the available support departments. A ticket to remind the guest clients about their abandoned carts will be opened within this department.

When your configuration ready, do not forget to press 'Submit' button to save your changes.

AC 19.png

Logs

The 'Logs' section contains information an all actions taken by the module.

You may always delete the logs if their number is extensive.

AC 20.png

Client Area

Once an unlogged client visits your marketplace, he will be forced to leave is personal data. The extent of what exactly must be provided, depends on the configuration.
In order to fore the Abandoned Cart module action, any item (product, addon or domain) must be added to a cart:
AC 21.png
The moment the client wants to either continue shopping or complete the order, he will be forced to:
AC 22.png
AC 23.png
If 'Log in' is selected, the potential customer will be redirected to the standard client area login page.
AC 23 1.png
For 'Register' choice, the visitor will be asked to create a new account using a standard form.
AC 23 2.png
Being logged in or leaving an email address is required for the module to be able to send email messages to clients reminding about abandoned carts and their content.

This is how an exemplary email notification sent to a client might look like:

AC 24.png
Guest clients who leave only the email address and have no account in your system will get quite a similar notification email.
Note that the system will open a new support ticket in a dedicated department at the same time. Only the admin will have access to this ticket.
AC 25.png

Tips

1. The module collects information on products, addons and domains left in the cart. No data on configurable options, custom fields etc related to products is stored.
2. Along sending an email message to an unlogged client (only email address is provided), a ticket is automatically opened to notify an admin about the fact of sending such notification.
We advise creating a dedicated support department to avoid numerous tickets being visible in your main ticketing system.

Update Instructions

Essential guidance through the process of updating the module is offered here.

Please keep in mind that there is a quick and easy option in our client area that lets you upgrade the license of your module to an open source version at any time - and at a lower price!
To take advantage of it, simply use the 'License Upgrade' button located on the product's page and a discounted invoice will be generated automatically.

Common Problems

1. In case of connection problems, please check whether your SELinux or firewall does not block ports.
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