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Contents

About Multibrand For WHMCS

Multibrand For WHMCS will allow you to manage multiple brands on multiple websites while using just a single WHMCS installation.

You will be able to customize your brand through modifying factors like client area template, logo or brand language, and preview the changes with just a single click.
The module enables you to easily assign your clients to and migrate them between brands, as well as assign products and ticket departments to each brand.
Owing to Multibrand For WHMCS your customers will be able to log into specified client areas in accordance with the brand under which they purchased a product or service.

  • Addon Features:
✔ User Friendly Management Of Multiple Brands
✔ Easy Modification Of Existing Brands
✔ Assign/Unassign Clients To Multiple Brands
✔ Assign Products To Brands
✔ Assign Product Bundles To Brands
✔ Assign Ticket Departments To Brands
✔ Configure Payment Gateways For Each Brand Separately:
✔ PayPal - Single Payment And Subscription
✔ 2CheckOut - Single Payment Only
✔ Display Active Clients, Invoices, Orders, Tickets And Services Associated To Brands
✔ Quick Preview Of Branded Client Area
✔ Publish/Unpublish Brands On Click
✔ Set Brand As Default - Automatic Assignment Of New Clients
✔ View Brand Reports - List Of Clients, Invoices, Orders, Tickets And Services
✔ View Dynamic Brands Comparison Reports - Various Graph Types
✔ Generate Separate Email Templates For Each Brand
✔ Verify Integration Of Templates Used By Brands
  • Admin Area Features:
✔ Order Branded Products
✔ Create Branded Invoices
✔ Create Branded Quotes
✔ Open Branded Tickets
✔ Create Branded Announcements
✔ Add Branded Knowledgebase Articles
✔ Add Branded Downloads
✔ Log In As Client To Chosen Brand
  • Client Area Features:
✔ Displayed Client Area Template And Default Language Depend On Brand
✔ Access To Products, Invoices, Downloads, Ticket Departments and Payment Gateways Assigned To Brand
✔ View Articles And Announcements Assigned To Brand
✔ Receive Branded Emails And Invoices
✔ Branded Clients Can Only Log Into Brand They Are Assigned To
✔ Multibranded Clients Can Log Into All Existing Brands With The Same Access Details
  • Brand Configuration:
✔ Default Brand For New Accounts
✔ Brand Name
✔ Company Name
✔ Brand URL Address
✔ Brand Logo
✔ Brand Language
✔ Brand Template
✔ Brand Address
✔ Brand Signature
✔ Brand Email
✔ Brand Graph Color
✔ Brand Terms Of Service URL
  • General Info:
✔ Multi-Language Support
✔ Supports PHP 5.4 Up To PHP 7
✔ Supports WHMCS Templates Five and Six
✔ Supports WHMCS V6 and V7

Installation

This tutorial will show you how to successfully install and configure Multibrand For WHMCS.

We will guide you step by step through the whole installation and configuration process.

Note: If you are still using any of Multibrand For WHMCS previous versions prior to v2.x, read about it here.

Installation

1. Log in to your client area and download the module.
MB2 1.png
2. In the downloaded file you will find two packages that support different PHP versions.
As presented on the screen below, the first one is dedicated to PHP 7, while the second one is aimed at PHP 5.4 up to PHP 5.6.
It does not apply to open source versions.

Note: You can check current PHP version in your WHMCS. To do so proceed to 'Utilities' → 'System' → 'PHP Info'.

MB2 2.png
3. Extract the downloaded file and choose the one with the right PHP version. Upload and extract the PHP file into the main WHMCS directory.

The content of PHP version files should look like this.

MB2 2 2.png
4. When you install Multibrand For WHMCS for the first time you have to rename 'license_RENAME.php' file.

File is located in 'modules/addons/MultibrandFunctionality/license_RENAME.php'. Rename it from 'license_RENAME.php' to 'license.php'.

MB2 3.png
5. In order to configure your license key, you have to edit a previously renamed 'license.php' file.

Enter your license key between quotation marks as presented on the following screen. You can find your license key in your client area → 'My Products'.

MB2 4.png

Activating Addon Module

6. Now you have to activate the module in your WHMCS system.

Log in to your WHMCS admin area. Go to 'Setup' 'Addon Modules'. Afterwards, find 'Multibrand' and press 'Activate' button.

MB2 5.png
7. In the next step you need to allow to hooks beeing enabled and permit access to this module.

To do so click on 'Configure' button, tick 'Access Control' near required admin role groups and press 'Save Changes'.

MB2 6.png

Additional Settings

8. Now, set up the 'storage' folder as recursively writable (with all subfolders).

This folder are located in 'your_whmcs/modules/addons/Multibrand/' location.

MB2 7.png
9. You will also need set up 'gateways' and 'callback' folders as writable.

This folders are located in 'your_whmcs/modules/' and 'your_whmcs/modules/gateways accordingly locations (do NOT mistake with the in the Multibrand addon location)

MB2 7 0.png
10. The next step is replacing 'invoicepdf.tpl' file with 'invoicepdf_rename.tpl' for each of the templates used.

'invoicepdf_rename.tpl' file is located in 'your_whmcs/templates/six/' folder.
Simply, remove default 'invoicepdf.tpl' file from template folder and rename 'invoicepdf_rename.tpl' file to 'invoicepdf.tpl' in that folder.

MB2 7 1.png

Integration Code

11. Now you can access your Multibrand For WHMCS module.

Simply go to the 'Addons' 'Multibrand'. But before you start using the module you still need to do an 'Integration Code'. It is required for correct branding and it should be done for all templates that you want to use with brands.
So go to the 'Utilities' 'Integration Code' and follow the instructions given there, depending on the version of WHMCS and templates you are using.

MB2 8.png
12. And that's all! You have now completed the installation of the module.

Migration

In the current beta 2.0.0 version, it is not possible to easily migrate data from 1.8.X to 2.X module version.

Such migration functionality will be added in a future stable version. We are sorry for the inconvenience.

Configuration and Management

In this section we will show you how to properly set up and use Multibrand For WHMCS.

Brands

Under 'Brands' tab you can create and manage your brands using a single instance of WHMCS solution.

New Brand

Let's start by creating a new brand. For that purpose go to 'Brands' tab and press 'Add a new brand' MB2 Plus.png button.
MB2 10.png
Fill out brand's 'Name' and 'Domain' with desired values, and press 'Save' button.
MB2 11.png
Your first brand will be created. Next press the 'Edit' ' MB2 Edit.png action button.
MB2 11 1.png
You will be moved to the brand configuarion, where you can manage all brand's information and settings.
MB2 11 2.png

Note: Once the configuration of your brand is complete, will still need to set up a CNAME DNS record before the brand is published (status - enabled).
This record will point from branded domain towards your main domain used by WHMCS. To learn more about setting up CNAME records, proceed to the Creating CNAME Records section.
Do not forget to publish the brand as soon as the CNAME record propagates worldwide.

Brand Information

In the Brand Information window, you can edit the brand name, domain name and custom logo.

In addition, you can see the current month revenue, total sale and last update of the brand.

MB2 9.png

Settings

In this window you will be able to configure all the most important settings of your brand, including billing, payment gateways, SMTP and email templates configuration.

General

In general settings you will configure the main brand options.

First fill out brand's 'Email Address', 'Company Name' and 'TOS URL' . Next choose brand's 'Color', 'Ticket Departments' , 'Default Language', 'Template' and 'Order Template' .
Be sure that chosen template is integrated correctly with Multibrand (see the Integration Code section). Finally toggle 'Auto Client Assign' if you desire.
Here you can also manage brand publication 'Status' , but you should change it to 'Enable' only after you have configured the rest of the settings.
Do not forget to 'Save Configuration' .

Note: Only published brands can be set as default. New users created by admin or through API will be assigned to the default brand.

MB2 11 3.png

Billings

In billing settings you can configure the appearance of your invoices.
  • Invoice Branding - if enabled, the invoices will be branded with the number and basic information
  • Invoice Pay To Text - address that is displayed on the invoice as the 'Pay To' details.
  • Sequential Invoice Number Format - if invoice branding is enabled provided sequential invoice number format will be used
  • Next Sequential Number - change this option only if you want to reset the automatic sequential numbering. Otherwise leave empty

Note: Remember to do the 'Additional Settings' step during module installation to make the PDF invoices also branded.

MB2 12.png

Payment Gateways

This tab allows you to configure payment gateway for the brand which will work independently of that configured in WHMCS.

You can check the list of currently available gates in the Feature List.
If you would like in future releases, to see a payment gateway that is not yet available, please contact our support.

Note: You may still use any other payment gateway that is active in your WHMCS system. These gates will have a (WHMCS) mark in the dropdown list.
Multibrand For WHMCS can work with any gateway that works within your WHMCS, the only limitation is that the other payment gateways use the same settings for all brands.

To add a configuration of a payment gateway press 'Add' MB2 Plus.png button.

MB2 13.png
Next choose the desired gate from the list and press 'Confirm' button.
MB2 14.png
Finally fill the payment gateway settings, according to the details received from the provider.

Save the configuration and activate the gateway.

MB2 15.png

SMTP

If you would like to use for this brand a different outgoing mail configuration than the main WHMCS settings, you can do so in this tab.

In addition you can set custom CSS email styling and header and footer content.

MB2 16.png

Email Templates

In this window you can set up each branded email template in five available categories.

If enabled, the template configured here will be sent to the branded clients instead the one of configured in the main WHMCS template settings.

To start edit a branded template, simply press 'Edit' MB2 Edit.png button.

MB2 17.png
Next, enter the desired subjecty and message content. You can also add them in several languages.

In addition, you can also use the available merge fields tags. Save the changes after finishing.

MB2 18.png
Finally toggle edited template to enabled and save configuration. Next to the edited template you will see the 'Branded' label.

If you would like to restore the default template, simply return to editing it and click the 'Delete Template' button.

MB2 19.png

Services Pricing

In this section you can configure separate prices for products, addons and domains .

To start, select the product, addon or domain tab and click on the 'Add' MB2 Plus.png button. In the following example we will add the braning for product pricing.

MB2 20.png
Select the product for which you want to set branded prices and click 'Save' .
MB2 21.png
Next open the pricing editor for the choosen product.
MB2 22.png
Here you can configure the desired prices in selected billing cycles and currencies.

You can also automatically fill in amounts from the main product and update them refreshing the currencies rate.

Note: Availability of billing cycles, prices and currencies to be edited depends on their main configuration in WHMCS.
If one of them is not available for branding, it means that there is no corresponding configuration in the main WHMCS.

MB2 23.png
From now on, the pricing for this product will be branded. In the same way, you can also configure pricing for the addons and domains.

Relations

In the relations section you can see which Clients, Services, Invoices, Knowledgebase, Downloads and Announcements are assigned to this brand.

In addition, you can manually manage, assign and unassign selected items to brand.
Don't forget to check the 'Branded Admin Area Functionalities' section, where you will find more brand relation management functionality outside the Multibrand addon.

Note: Currently there is no possibility of mass management, assigning and unassigning selected items to the brand. This functionality will be implemented in future releases.

Clients

In the clients tab you can see customers who are assigned to the brand and the date on which they were assigned.

Assignment takes place at the moment of client registration from the branded domain. You can also manually assign already existing customer to the brand or migrate to another.

Note: If the customers are already registered on one of the other brands and trie to log in to another brand, their will also be automatically assigned to it.
Therefore, one customer can be assigned to several brands at the same time.

MB2 24.png
To assign an exiting client to the brand, press 'Add' MB2 Plus.png button.

In the open popup select the customer you want to add to the brand and press 'Save' .

MB2 25.png
You can also migrate the customer from this brand to another one.

Click 'Migrate' MB2 Migrate.png button next to the client and then select the brand to which you want to assign it.

MB2 26.png
And finally, if you want to delete the customer relationship with this brand, press the 'Delete' MB2 Delete.png button and confirm the action.

Services

In the Services tab you can see which Products, Addons and Domains have a relation with this brand.

These services are automatically added to the brand while ordering from the branded domain.

MB2 27.png
You can also manually add a relation for a service that is not yet branded.

Press 'Add' MB2 Plus.png button and then select the type and service you want to assign to the brand.

MB2 28.png
And if you want to delete a service relation with the brand, press 'Delete' MB2 Delete.png button and confirm the action.

Invoices

In this tab you can see which invoices have a relation with brand.

These invoices are automatically added to the brand after the order has been created from branded domain.

MB2 29.png
You can also manually add a relation for the invoice that is not yet branded.

Press 'Add' MB2 Plus.png button and select the invoice you want to assign to the brand.

MB2 30.png
And if you want to delete an invoice relation with the brand, press 'Delete' MB2 Delete.png button and confirm the action.

Tickets

In this tab you can see which tickets have a relation with brand.

These tickets are automatically branded after ticket has been opened in one of earlier branded departments.

MB2 31.png
You can also manually add a relation for the ticket that is not yet branded.

Press 'Add' MB2 Plus.png button and select the ticktet you want to assign to the brand.

MB2 32.png
And if you want to delete a ticket relation with the brand, press 'Delete' MB2 Delete.png button and confirm the action.

Knowledgebase

In this tab you can see which your knowledgebase articles have a relation with brand.

In addition, you can find here statistics of views, useful points, number of votes and date of assignment to the brand.

MB2 33.png
To add a relation for the knowledgebase articles press 'Add' MB2 Plus.png button and select the article you want to assign to the brand.
MB2 34.png
And if you want to delete a knowledgebase article relation with the brand, press 'Delete' MB2 Delete.png button and confirm the action.

Downloads

In this tab you can see which of your files available for download have a relation with brand.

In addition, you can find here download category, type, number od downloads and date of assignment to the brand.

MB2 35.png
To add a relation for the download press 'Add' MB2 Plus.png button and select the file you want to assign to the brand.
MB2 36.png
And if you want to delete a download relation with the brand, press 'Delete' MB2 Delete.png button and confirm the action.

Announcements

In this tab you can see which of your announcements have a relation with brand.

In addition, you can find here date of announcement creation, assignment to the brand and published status.

MB2 37.png
To add a relation for the announcement press 'Add' MB2 Plus.png button and select the article you want to assign to the brand.
MB2 38.png
And if you want to delete a announcement relation with the brand, press 'Delete' MB2 Delete.png button and confirm the action.

Statistics

In the statistics section you will find sales charts of selected brands.

You can filter them by date period and selected brands.

MB2 39.png

Logs

Logs tab allows you to see the details of the actions that have been already performed.
MB2 40.png

Branded Admin Area Functionalities

Membership In The Admin Area

Multibrand For WHMCS makes management of WHMCS easier through introducing 'Brand Details' column.

'Brand Details' column informs you about membership of clients, invoices, tickets, orders or services to certain brand.
This is how it looks in a 'Client List' section.

MB2 41.png
In 'Order List' it looks similar.

Through pressing a brand name, you will be moved directly to a report page of that brand.
Note: Client, service etc. status has to be set to 'Active' in order to show brand it is assigned to.

MB2 42.png

Invoices/Tickets/Quotes Creation From Admin Area

Announcements

Downloads

Knowledgebase

Branded Client Area Functionalities

Domains & CNAME Records Configuration

In this section you will find guides on how to create CNAME record in popular control panels.

For instance, if your branded domain is 'reseller.com' and domain with your WHMCS is 'whmcs.domain.com' , your CNAME will be 'www.reseller.com. CNAME whmcs.domain.com.'.
Note 1: As you can see above, each domain has to be closed with a dot.
Note 2: To learn more about certificate requirements, visit Common Problems section.

Domain used by each of the brands must be parked on the main domain.
In case a domain cannot be parked or it is a subdomain, you must create CNAME records that will redirect from the brand domain to the main domain.

Only when you have parked your domains you can move to setting CNAME records on your panels. See the tips below.

cPanel

1. Log into your cPanel.
2. Press 'Simple DNS Zone Editor' under 'Domains' section.
3. Select the domain you wish to manage from the menu.

Note: This step is required only if you own more than one domain.

4. Fill in 'Name' and 'CNAME' record and press 'Add CNAME Record'.

Note: To define record's TTL, you have to use 'Advanced DNS Zone Editor'.

DirectAdmin

1. Log into your DirectAdmin.
2. Click 'DNS Administration' .
3. Afterwards, press select the desired domain.
4. Fill in the full domain/subdomain into the CNAME record and press 'Add' next to it.

Note: Do not forget to place a dot at the end.

Plesk

1. Log into your Plesk panel.
2. Press 'Domains' under 'Hosting Services' section.
3. Find the domain to be edited, and click on the corresponding Control Panel link.

Afterwards, proceed to 'Websites & Domains' tab and press 'DNS Settings' .

4. Find the domain to be edited, and click on the corresponding Control Panel link.

Afterwards, proceed to 'Websites & Domains' tab and press 'DNS Settings'.

5. Add a new record or edit an existing one.
6. Now, change the record type to 'CNAME' and fill in both 'Domain name' and 'Canonical name'.

Finish by pressing 'Ok'.
Note: The changes will take between 4 to 8 hours to update worldwide.

Remember to restart your server once it is configured.

SSL Certificate

In this section you will find all information related to SSL certificate in WHMCS using Multibrand.

If your branded domains or WHMCS domain are using SSL connection, all of them need to have the same certificate.
Certificate type required:

  • Wildcard - if all brands and main WHMCS are using the same domain.
  • SAN - if your brands and main WHMCS are using different domains.

This is due the way in which WHMCS works. It is not the limitation of our module.
Additionally, in order to fix connection support for secured connections, add the integration code shown below.
Edit 'configuration.php' located in the main WHMCS V7 directory and place following code at the end of the file.

require_once dirname(__FILE__).'/includes/MultiBrandSSLFixer.php';
$SSLFixer = new MultiBrandSSLFixer();
if($SSLFixer->shouldBeInSSL() || $SSLFixer->issetSystemSSLURL($db_host, $db_username, $db_password, $db_name))
  {    
      if(! $SSLFixer->isInSSL())
      {
          $SSLFixer->forceRedirect(true);
      }
  }
  else
  {
      if($SSLFixer->isInSSL())
      {
          $SSLFixer->forceRedirect(false);
      }
  }

cPanel

Installing SSL certificate for domains managed from cPanel consists of the following steps:
1. Log into your cPanel and press 'SSL/TSLS Manager' under 'Security' section.
2. Click on 'Manage SSL sites' under 'Install and Manage SSL for your site (HTTPS)'.
3a. (installing the certificate) Select the domain, paste certificate and private key and save the settings.
3b. (using already installed certificate) Select it from 'Browse Certificates' and save the settings.

Branding Limitations & Requirements

Limitations

WHMCS

In this section we will list the parts of WHMCS which cannot be branded or may be working in an odd way.

  • Bridges - Multibrand For WHMCS does not support any kind of bridges (WordPress, Jomla).
  • Link replacement - currently links are replaced with their branded counterparts with a visible delay.
    This is the only way we could do that for the time being.
  • Clients Profile → Send Email - if you try to send an email template, a branded counterpart of which exists, you will receive an error.
    This is due to its branded counterpart being sent, while default email is blocked.
  • Branded Quote → Duplicate - duplicating a branded quote results in receiving unbranded quote.
  • Emails - not branded due to the lack of possibility to determine from which brand an email should be sent:
    • Affiliate Monthly Referrals Report
    • Clients Only Bounce Message
WHMCS Modules

In this section we will list the WHMCS modules which do not support multibranding or do not cooperate with Multibrand For WHMCS at all.

  • SMS Center For WHMCS - SMS sent to customers cannot be branded. Default set of SMS templates is sent to clients from all brands.
  • Resellers Center For WHMCS - this module is not compatible with our Multibrand For WHMCS module.
Cloudflare

Cloudflare is a service that will mask your server IP address.
This is because they use their own DNS to resolve to one of their many reverse proxy servers and will cause incompatibility with Multibrand module.
You may disallow the CloudFlare network to assume NS authority and don't become the intermediary between a user and your server, but then your Cloudflare service may become useless.

Tips

1. The logo image is usually hard coded into the WHMCS template files.

In order to use logo file provided in the 'Multibrand For WHMCS' module, find proper line at the template file and replace it with '{$logo}' variable.
The line responsible for a displayed logo is placed at the 'header.tpl' file located in a currently used template.

2. If you want Captcha security option to be displayed in your client area for all branded domains, you need to configure each of those domains in your Google Account as well.
MB 41.png

Common Problems

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