Zendesk For WHMCS
Contents |
About Zendesk For WHMCS
Zendesk For WHMCS allows your customers to use a complex support system solution in your own WHMCS. With our module your clients will be able to manage Zendesk tickets as if they were a part of your system. |
- Management Features:
✔ Clientarea Integration |
✔ Complete Zendesk Tickets Management From Clientarea |
✔ File Attachments |
✔ Single Sign On (SSO) Integration |
✔ Listing Tickets On The Home Page |
✔ Autochanging Of Emails In Zendesk, When Changed In The WHMCS |
✔ Possibility To Create And Set Up Custom Templates |
- Additionally:
✔ Multi-Language Support |
✔ Supports WHMCS Version V5 and Later |
Installation and Configuration
Installation and configuration of Zendesk For WHMCS won't take you longer than 10 minutes. We will guide you step by step through the whole process. |
1. Login to your clientarea and download Zendesk For WHMCS - Download will be ready soon! |
2. Upload and extract the module into the main WHMCS directory. |
Files in your WHMCS directory should look like this. |
File:Z2.png |
3. Afterwards log in to your Zendesk admin area in order to enable API access. Go to 'Manage' → 'API' which is located in the 'Channels' section and enable 'Token Access' . Remember to save the changes. |
File:Z3.png |
4. Now go to 'Manage' → 'Security' which is located in the 'Settings' section and enable 'Single-Sign On' . Don't forget to press 'Save tab' at the bottom of the screen. |
File:Z4.png |
5. Scroll down to the bottom of page and press 'generate a new token' or use an existing one. |
File:Z5.png |
6. Copy and keep your 'shared secret' in a safe place. We will need it in the next step. IMPORTANT: Make sure that you have copied the entire secret. It's longer than shown on the screen below. |
File:Z6.png |
7. Afterwards you need to configure one file. To do so, go to 'your_whmcs/modules/support/zendesk' and modify 'configuration.php' file. Below we will briefly describe critical variables for proper operation of the module: |
File:Z7.png |
8. The last step is performed directly in WHMCS. Log in to your system, go to 'Setup' → 'General Settings' → 'Support' , choose 'Zendesk' from a dropdown menu and save changes. |
File:Z8.png |
Good job! Now your WHMCS is connected with Zendesk support system. |
Management
Once Zendesk For WHMCS is installed and configured, you can create/update your ticket departments and begin to use it. Each ticket department you create in the Zendesk will be available for your customers in WHMCS clientarea. |
Let's see what our Zendesk For WHMCS can do. Firstly, you can create and modify ticket fields which will show up in WHMCS while creating a new ticket. For test purposes we activated and adjusted 'Priority' field according to our needs. |
File:Z9.png |
As you can see on the screen below, new field appeared in WHMCS clientarea. Let's send the ticket. |
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Ticket has successfully appeared in your Zendesk admin area. Do not let him wait long unanswered. |
File:11.png |
Let's send an answer to our fellow Tester. |
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Our customer received an answer with updated ticket status. |
File:13.png |
As you noticed management of Zendesk For WHMCS is very simple and intuitive. Now you are ready to offer your customers a new level of support! |
Tips
1. If you create a custom field in Zendesk, it will be also visible in WHMCS. Custom fields need to be enabled/visible/editable_by_client. |
2. When you add ' |clientservice' at the end of the custom field title, a select with list of products and domains will show up. |
3. Module supports 'default' and 'portal' templates but you can create and set up your own template. |