The module enables your clients to order and monitor products with a chosen amount of hours that can be spent on performance of your services.
Additionally, you can offer your customers prepaid hours and incidents as well as manage tasks connected to specific support tickets.

We will guide you step by step through the whole installation and configuration process.

Files in your WHMCS directory should look like this.

File is located in 'modules/addons/TimeTrackingCenter/license_RENAME.php' . Rename it from 'license_RENAME.php' to 'license.php' .

Enter your license key between quotation marks as presented on the following screen. You can find your license key in your client area → 'My Products' .

Log in to your WHMCS admin area. Go to 'Setup' → 'Addon Modules' . Afterwards, find 'Time Tracking Center' and press 'Activate' button.

To do so, click on 'Configure' button.
Afterwards, define whether to allow billing for mileage and define to whom emails should be sent by defining their type (System/Account/Support).
Assign permissions to admin roles in your system, you can grant 'Full Privileges' and 'Operator Privileges' .
'Full Privileges' (1) grants access to all tabs of Time Tracking Center addon.
'Operator Privileges' (1) grants access for the admin roles to tabs chosen in the 'Operator Access Control' .
'Operator Access Control' (2) defines tabs to which operator should have access to.
Afterwards, tick 'Access Control' (3) near required admin role groups and press 'Save Changes' .

You can use variables listed under a help sign to define invoice description, each invoice description allows different set of variables.
More about setting up predefined price per hour in Predefined Price And Prepaid Hours section.

You can access your module in 'Addons' → 'Time Tracking Center' .

Our module allows you to easily add and track progress of tasks ordered by your clients while your staff are able to easily report time spent on each of them.
Additionally, you can manually bill your clients for time already spent on their tasks or use cron job to do it automatically.
Owing to integration code, you can even display current status of tasks assigned to clients at their client area, as well as show them the amount of prepaid hours & incidents they own.

Afterwards, you can sell those hours to your clients using provisioning module.

To do so, proceed to 'Setup' → 'Custom Client Fields' . Fill in its name, choose 'Text Box' field type.
Additionally, you can ensure that only numerical values will be placed there.
Copy regular expression shown below into validation field as presented on the following screen.

^[0-9]*$

Now, mark 'Admin Only' checkbox and press 'Save Changes' .

The only difference is placing 'incident' into 'Select Options' field.

Afterwards, fill in predefined price per hour for previously created custom field and press 'Save Changes' .

To set up the first product, proceed to 'Setup' → 'Products/Services' → 'Products/Services' .
Press 'Create a New Group' to create a new product group or use existing one instead.

Now, go to 'Module Settings' tab.

Afterwards, fill in the amount of prepaid hours and incidents this product will grant to clients and press 'Save Changes' .
Note 1: Afterwards, prepaid hours can be used to pay for tasks, using the same prepaid hour type.
Note 2: Prepaid incidents can be used to offer one time support services.
Incidents are removed from the client account during the creation of a task using those incident.

Additionally, from here you can create tasks ordered by your clients, track time spent on them and bill your clients accordingly.

Note: New accounts are automatically created for clients who bought Time Tracking Center For WHMCS provisioning product.

Additionally, you can add a note to this client.
Press 'Add Support Client' to confirm and save this account.

Press 'Add New Task' to create a new task.

Afterwards, define payment for each hour spent on this task by selecting from 'Charge From Prepaid Hours' or filling in price into 'Hourly Rate' .

You can choose from three types of mileages:

• Billable - client will have to pay for mileages
  
• Reference - client will be able to see only mileages done, no payment required
  
• Internal - only administrators will be able to see mileages reported by your staff

Each time you enter 'Work Sheet' tab, a form to create the new entry will be already open.
Start by selecting a support client and a task. As soon as you choose the client, the tasks concerning them will be listed.
Afterwards, fill in amount of hours spent, mileages travelled and description.
Create entry through pressing 'Submit' .

In order to display tasks from other day, select it in the calendar as shown on the following screen.

As you can see, here you can find billing per each time entry with detailed information about each of them.
You can find specific ones through using filters marked on the following screen.
Filters allow you to display time entries from specified time period as well as display only those assigned to selected support client.

Start by filling in correct time period and choose Kate Cole from 'Support Client' dropdown menu.
Now, press 'Refresh Filters' and choose '100' from 'Records per page' dropdown menu.

Mark checkbox as shown on the following screen to mark them all at once.
Now, press 'Invoice Now' to generate invoice for selected time entries.
You can also press 'Add to Queue' which will add selected entries to cron queue.

Note: Prices inside of the addon are displayed basing on default WHMCS currency.
Invoices are converted to currencies used by your clients basing on conversion rates defined in your WHMCS system.

Proceed to 'Report' tab to do so.
Now, fill in report name, date range and select a client for which you wish to generate the report.
Confirm through pressing 'Generate PDF Report' .

To alter cron behaviour, choose desired option from 'Cron Billing Action' as shown on the following screen.
Note 1: If there are at least two time entries bounded to the same client, one summary invoice for that client will be created.
Note 2: In order to apply tax to such an invoice, mark 'Billable Items' at your tax rule.

There are two columns similar to each other, 'Data' and 'Old Data' .
In 'Data' column you can find details, these are the data from the time after ordering logged action.
While 'Old Data' contains data from the time before ordering logged action.

Those tasks can be used to instantly create new tasks during creation of work sheet entry.
Press 'Add New Predefined Task' to proceed.

Additionally, choose prepaid hours (optional), mileage type and initial status of the task.
Press 'Add Predefined Task' to save it.

As you can see on the screen below the only difference is a direct link to the ticket.

This means that a previously created task is assigned to the ticket.

By default, it will move your clients to the order form of the first provisioning module using Time Tracking Center For WHMCS.
To change it, edit the file located in 'your_whmcs/templates/default/ttc_homepage.tpl' and replace '{$ttc.prepaidproductid}' with a desired product ID.
Note: If you are not using a default template, copy 'ttc_homepage.tpl' from 'your_whmcs/templates/default/' to your template folder.

If any part of this workflow seems unclear to you, please make sure you have read carefully the rest of this documentation firstly.

Fill in 10 into 'Development Hours' field at 'Module Settings' .

As soon as the product was activated, he received 10 prepaid development hours.

You went to 'Addons' → 'Time Tracking Center' → 'Tasks' and created a new task for this client concerning his request.
The task was named 'Development Work' .

Of course you have added time entry at the 'Work Sheet' tab reporting to your client that you have spent 2 hours on the 16th, July.

• 6 hours spent on 17th, July
  
• 8 hours spent on 18th, July
  
• 2 hours and 30 minutes spent on 21st, July
  

'Note: In order to report for example 2 hours and 30 minutes fill in 2.50 into 'Hours' field at the time entry.

You had set up 'Operator Privileges' for John Smith, therefore he could not close the task by himself.
He told you that task was closed, therefore you edited the task and changed its status to 'Closed' .

To do so, you have gone to 'Billing' tab and chosen 'Tim Black' from support client filter.
Additionally, you set up time period filter to be wider than 16th - 21st, July.
4 time entries were shown, so you have marked them all and pressed 'Invoice Now' at the bottom of the page.

The task is using 'Development Hours' prepaid hours and Tim has 10 prepaid hours of this type.
Therefore, he still has to pay for 8 and a half an hour of development work.

• 2 hours on 16.07 - no payment required (8 prepaid hours left)
• 6 hours on 17.07 - no payment required (2 prepaid hours left)
• 8 hours on 18.07 - payment for 6 hours required (0 prepaid hours left)
• 2 hours 30 minutes spent on 21.07 - full payment required

Invoice on 340$ will be generated for Tim Black.

Therefore it shows only a little part of Time Tracking Center For WHMCS possibilities.