Support PIN For WHMCS - Revision history

Karolina at 10:59, 2 September 2026

2026-09-02T10:59:32Z

Karolina: /* Upgrade Guide */

2026-08-05T12:37:04Z

‎Upgrade Guide

Karolina: /* Update Instructions */

2026-08-05T12:11:06Z

‎Update Instructions

Karolina: /* Staff Access */

2026-07-24T09:15:52Z

‎Staff Access

Karolina: /* PIN Lifecycle */

2026-07-24T08:54:06Z

‎PIN Lifecycle

Karolina: /* Logs */

2026-07-24T07:45:58Z

‎Logs

Karolina: /* Dashboard */

2026-07-24T07:42:11Z

‎Dashboard

Karolina at 14:28, 23 July 2026

2026-07-23T14:28:09Z

Karolina: /* Staff Access */

2026-07-23T12:59:36Z

‎Staff Access

Karolina: /* Home Widget */

2026-07-23T12:32:07Z

‎Home Widget

@@ Line 197: / Line 197: @@
 |}
 {|
-|style="padding: 0px 0px 15px 15px;"|'''3. When you install Server Monitoring For WHMCS for the first time you have to rename '' 'license_RENAME.php' '' file.'''<br />
+|style="padding: 0px 0px 15px 15px;"|'''3. When you install Support PIN For WHMCS for the first time you have to rename '' 'license_RENAME.php' '' file.'''<br />
-The file is located in '' 'modules/addons/ServerMonitoring/license_RENAME.php'. '' Rename it from '' 'license_RENAME.php' '' to '' 'license.php'. ''
+The file is located in '' 'modules/addons/Supportpin/license_RENAME.php'. '' Rename it from '' 'license_RENAME.php' '' to '' 'license.php'. ''
 |}
 {|
@@ Line 212: / Line 212: @@
 {|
 |style="padding: 0px 0px 15px 15px;"|'''5. Now you have to activate the module in your WHMCS system. '''<br />
-Log in to your WHMCS admin area. Go to '' 'System Settings' '' → '' 'Addon Modules'. '' Afterwards, find '' 'Server Monitoring' '' and press the '' 'Activate' '' button.
+Log in to your WHMCS admin area. Go to '' 'System Settings' '' → '' 'Addon Modules'. '' Afterwards, find '' 'Support PIN' '' and press the '' 'Activate' '' button.
 |}
 {|

@@ Line 433: / Line 433: @@
 |style="padding: 10px 0px 30px 15px;"|Seeking a solution that offers greater flexibility, customization tailored to your precise needs, and unrestricted availability?<br/> There is an option that not only proves to be cost-effective in the long run but also includes prioritized support services, making it a truly valuable investment.<br/>
-Opt for the [https://www.modulesgarden.com/products/whmcs/support-pin#open-source-version Open Source version] of your Abandoned Cart For WHMCS module to unlock these benefits.<br/> Simply click on either the '''Get Source Code''' or '''Upgrade To Lifetime''' button found on the product's page in our client area to complete the one-step upgrade process, with a '''dedicated discount''' already applied.<br/>
+Opt for the [https://www.modulesgarden.com/products/whmcs/support-pin#open-source-version Open Source version] of your Support PIN For WHMCS module to unlock these benefits.<br/> Simply click on either the '''Get Source Code''' or '''Upgrade To Lifetime''' button found on the product's page in our client area to complete the one-step upgrade process, with a '''dedicated discount''' already applied.<br/>
 Follow a [https://www.docs.modulesgarden.com/How_To_Upgrade_WHMCS_Module comprehensive guide] covering the transition process, the advantages it brings, and step-by-step instructions on what to do next after the order has been successfully finalized.

@@ Line 428: / Line 428: @@
 |style="padding: 10px 0px 30px 15px;"|An essential guidance through the process of updating the module is offered '''[https://www.docs.modulesgarden.com/How_To_Update_WHMCS_Module here]'''.<br/>
 Ensure successful completion of the module update by carefully following each step, thereby preventing data loss or any unforeseen issues.
 |}

@@ Line 330: / Line 330: @@
 *'''Deny Admin Access After PIN Expiration''' - when enabled, access granted through PIN verification is revoked as soon as the verified PIN expires.<br/> The staff member must then verify another active PIN to regain access. When disabled, verified access remains valid until the staff member's current login session ends.
-*'''Hide Full PIN''' - when enabled, PIN verification controls are hidden from staff-facing views. Support PINs are stored securely and cannot be displayed again after generation, regardless of this setting.
+*'''Hide Full PIN''' - when enabled, each PIN is displayed only once, immediately after generation.<br/> After that, the full PIN is masked and cannot be displayed again in either the client area or staff-facing client views, including when an administrator logs in as the client.
 |}
 {|

@@ Line 316: / Line 316: @@
 ** Enter '''0''' to allow unlimited verifications until the PIN expires or is revoked.
-These settings work independently. '' 'Allow Multiple Active PINs' '' controls the number of PINs that may remain active at once, whereas '' 'Expire PIN After X Uses' '' controls how many times each individual PIN may be verified.
+These settings work independently. '' 'Allow Multiple Active PINs' '' determines whether a client can have only one or multiple active PINs at the same time, up to the '''fixed limit of five'''. <br/>In contrast, '' 'Expire PIN After X Uses' '' determines how many times each PIN can be successfully verified.
 |}
 {|

@@ Line 408: / Line 408: @@
 |}
 {|
-|style="padding: 0px 0px 20px 25px;"|<div class="image">https://docs.modulesgarden.com/images/modules/supportpin/SP_19.png</div>
+|style="padding: 0px 0px 30px 25px;"|[[File:SP_19.png]]
 |}

@@ Line 251: / Line 251: @@
 |}
 {|
-|style="padding: 0px 0px 30px 25px;"|<div class="image">https://docs.modulesgarden.com/images/modules/supportpin/SP_4.png</div>
+|style="padding: 0px 0px 20px 25px;"|[[File:SP_4.png]]
 |}
 {|
 |style="padding: 0px 0px 15px 15px;"|Below the counters sits a standalone '' 'Verify Support PIN' '' field. Enter a PIN a client has given you and press '' 'Verify PIN' '' to confirm it - this does not consume the PIN's use count, it only reports a match or no-match.
 |}
 {|
-|style="padding: 0px 0px 30px 25px;"|<div class="image">https://docs.modulesgarden.com/images/modules/supportpin/SP_5.png</div>
+|style="padding: 0px 0px 20px 25px;"|[[File:SP_5.png]]
 |}
 {|
 |style="padding: 0px 0px 15px 15px;"|Underneath, the full table of issued PINs lists, per PIN:
@@ Line 281: / Line 279: @@
 |}
 {|
-|style="padding: 0px 0px 30px 25px;"|<div class="image">https://docs.modulesgarden.com/images/modules/supportpin/SP_6.png</div>
+|style="padding: 0px 0px 20px 25px;"|[[File:SP_6.png]]
 |}
 {|
 |style="padding: 0px 0px 15px 15px;"|To revoke several PINs at once, tick the checkboxes of the rows you want to remove, open the mass action menu above the table, and choose '' 'Revoke PIN'. ''
 |}
 {|
-|style="padding: 0px 0px 30px 25px;"|<div class="image">https://docs.modulesgarden.com/images/modules/supportpin/SP_7.png</div>
+|style="padding: 0px 0px 30px 25px;"|[[File:SP_7.png]]
 |}

@@ Line 1: / Line 1: @@
 <meta name="keywords" content="support pin for whmcs, whmcs support pin configuration, whmcs support pin management, whmcs support pin installation, whmcs support pin common problems, about whmcs support pin, whmcs support pin documentation, whmcs support pin faq, whmcs support pin help, whmcs support pin guide, whmcs support pin wiki, whmcs support pin tutorial, whmcs support pin tips"></meta>
 <meta name="description" content="ModulesGarden Wiki Contains All The Information You Need About The Support PIN For WHMCS Module."></meta>
 =About [https://www.modulesgarden.com/products/whmcs/support-pin Support PIN For WHMCS]=

@@ Line 330: / Line 330: @@
 ===Staff Access===
 {|
-|style="padding: 10px 0px 15px 15px;"|
+|style="padding: 10px 0px 15px 15px;"|The following options determine whether Support PIN verification is required before staff members can access client data and how long the verified access remains valid:
-*'''Require PIN Verification For Client Access''' - if enabled, staff must verify a client's Support PIN before that client's data can be opened at all.
-*'''Deny Admin Access After PIN Expiration''' - if enabled, access granted by a verified PIN is revoked again once that PIN expires.
+*'''Require PIN Verification For Client Access''' - when enabled, staff members cannot access a client's profile, services, domains, invoices, quotes, or tickets until they successfully verify that client's Support PIN.<br/> Once verified, access remains valid for the rest of the staff member's current login session.
-*'''Hide Full PIN''' - if enabled, the full PIN value is masked wherever it would otherwise be displayed in the admin area.
+*'''Deny Admin Access After PIN Expiration''' - when enabled, access granted through PIN verification is revoked as soon as the verified PIN expires.<br/> The staff member must then verify another active PIN to regain access. When disabled, verified access remains valid until the staff member's current login session ends.
 |}
 {|
 |style="padding: 0px 0px 30px 25px;"|[[File:SP_10.png]]
 |}
 ===Client Area Configuration===
 {|

@@ Line 351: / Line 351: @@
 ==Home Widget==
 {|
-|style="padding: 10px 0px 15px 15px;"|A compact '' 'Verify Support PIN' '' panel is added to the standard WHMCS admin home dashboard, next to the built-in widgets staff already check every day.<br/>
+|style="padding: 10px 0px 15px 15px;"|The compact '' 'Verify Support PIN' '' panel is automatically enabled on the standard WHMCS admin dashboard when the module is activated. No additional configuration is required.<br/>
-Entering a matching PIN here redirects straight to that client's profile - unlike the Client Summary verify field, this path does not consume the PIN's use count.
+Enter a valid Support PIN to open the associated client's profile directly. Unlike verification from the Client Summary page, this action does not count toward the PIN's usage limit.<br/>
 |}
 {|
-|style="padding: 0px 0px 30px 25px;"|<div class="image">https://docs.modulesgarden.com/images/modules/supportpin/SP_12.png</div>
+|style="padding: 0px 0px 30px 25px;"|[[File:SP_12.png]]
 |}