Secure Support Messages For WHMCS - Revision history

Karolina at 14:00, 5 August 2026

2026-08-05T14:00:33Z

Karolina at 12:41, 5 August 2026

2026-08-05T12:41:19Z

Karolina: /* Update Instructions */

2026-08-05T12:11:42Z

‎Update Instructions

Karolina: /* About Secure Support Messages For WHMCS */

2026-08-05T09:55:46Z

‎About Secure Support Messages For WHMCS

Karolina: /* About Secure Messages For WHMCS */

2026-08-05T07:08:07Z

‎About Secure Messages For WHMCS

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<meta name="keywords" content="secure support messages for whmcs, whmcs secure messages, whmcs secure data, whmcs encrypted ticket data, whmcs sensitive data sharing, whmcs secure credentials, secure messages configuration, secure messages documentation, secure messages guide, secure messages wiki"></meta>
<meta name="description" content="ModulesGarden Wiki Contains All The Information You Need About Secure Messages For WHMCS."></meta>

=About [https://www.modulesgarden.com/products/whmcs/secure-messages Secure Messages For WHMCS]=
{|
|style="padding: 10px 0px 10px 0px;"|'''Secure Support Messages For WHMCS''' allows clients and support staff to exchange sensitive information securely through WHMCS support tickets. 
Passwords, access credentials, API keys, and other confidential details can be submitted separately from regular ticket messages and stored in encrypted form. 
Authorized staff members can reveal the submitted content directly from the related ticket, while configurable deletion rules help limit how long sensitive information remains available.
|}

'''Core Features:'''
{|
|style="padding: 10px 0px 0px 30px;"|✔ Exchange Sensitive Information Securely Through WHMCS Support Tickets
|}
{|
|style="padding: 0px 0px 0px 30px;"|✔ Store Passwords, Access Credentials, API Keys And Other Confidential Data In Encrypted Form
|}
{|
|style="padding: 0px 0px 0px 30px;"|✔ Keep Secure Content Separate From Regular Ticket Messages
|}
{|
|style="padding: 0px 0px 10px 30px;"|✔ Automatically Delete Secure Messages According To Configured Retention Rules
|}

'''Addon Module:'''
{|
|style="padding: 10px 0px 0px 30px;"|✔ View All Secure Data In One Place
|}
{|
|style="padding: 0px 0px 0px 30px;"|✔ View Related Clients And Support Tickets
|}
{|
|style="padding: 0px 0px 0px 30px;"|✔ Reveal Encrypted Secure Content
|}
{|
|style="padding: 0px 0px 0px 30px;"|✔ Add Secure Messages Directly From Support Tickets
|}
{|
|style="padding: 0px 0px 0px 30px;"|✔ Delete Individual Secure Messages
|}
{|
|style="padding: 0px 0px 0px 30px;"|✔ Select Support Departments For Secure Messaging Availability
|}
{|
|style="padding: 0px 0px 0px 30px;"|✔ Choose Between A Separate Secure Data Panel And Ticket Form Integration
|}
{|
|style="padding: 0px 0px 0px 30px;"|✔ Allow Clients To Delete Their Own Secure Messages
|}
{|
|style="padding: 0px 0px 0px 30px;"|✔ Configure Automatic Secure Message Deletion:
|}
{|
|style="padding: 0px 0px 0px 45px;"|✔ Delete Secure Messages When Ticket Is Closed
|}
{|
|style="padding: 0px 0px 0px 45px;"|✔ Define Secure Message Retention Period
|}
{|
|style="padding: 0px 0px 0px 30px;"|✔ Control Staff Access Level To Specific Resources With ACL
|}
{|
|style="padding: 0px 0px 10px 30px;"|✔ Review Module Activity And Error Logs
|}

'''Client Area:'''
{|
|style="padding: 10px 0px 0px 30px;"|✔ Add Sensitive Information When Opening Support Ticket
|}
{|
|style="padding: 0px 0px 0px 30px;"|✔ Add Sensitive Information When Replying To Existing Ticket
|}
{|
|style="padding: 0px 0px 0px 30px;"|✔ Keep Secure Content Separate From Regular Ticket Messages
|}
{|
|style="padding: 0px 0px 0px 30px;"|✔ View List of Secure Messages Attached To Ticket
|}
{|
|style="padding: 0px 0px 10px 30px;"|✔ Delete Own Secure Messages
|}

'''General Info:'''
{|
|style="padding: 10px 0px 0px 30px;"|✔ Multi-Language Support
|}
{|
|style="padding: 0px 0px 0px 30px;"|✔ Supports PHP 8.3 Back To PHP 8.2
|}
{|
|style="padding: 0px 0px 0px 30px;"|✔ Supports WHMCS Themes "Six", "Twenty-One", "Nexus" And "Lagom WHMCS Client Theme"
|}
{|
|style="padding: 0px 0px 0px 30px;"|✔ Supports WHMCS V9.X
|}
{|
|style="padding: 0px 0px 0px 30px;"|✔ Requires ionCube Loader V14 Or Later
|}
{|
|style="padding: 0px 0px 0px 30px;"|✔ Requires ionCube Loader V14 Or Later
|}
{|
|style="padding: 0px 0px 30px 30px;"|✔ Easy [https://www.docs.modulesgarden.com/How_To_Upgrade_WHMCS_Module Module Upgrade] To [https://www.modulesgarden.com/products/whmcs/secure-support-messages#open-source-version Open Source Version]
|}

=Installation=
{|
|style="padding: 10px 0px 5px 0px;"|'''This tutorial will show you how to successfully install and configure Secure Messages For WHMCS.''' 
We will guide you step by step through the installation and configuration process.
|}

{|
|style="padding: 0px 0px 10px 15px;"|'''1. Log in to our [https://www.modulesgarden.com/client-area/ client area] and download the module.'''
|}
{|
|style="padding: 0px 0px 5px 15px;"|'''2. Extract the downloaded package and upload its contents into the main WHMCS directory.''' 
The package contents should be uploaded without changing the provided directory structure.
|}
{|
|style="padding: 0px 0px 15px 15px;"|'''3. Rename the module license file from '' 'license_RENAME.php' '' to '' 'license.php'.''''' 
Next, open the renamed file and enter your license key. The license key is available in our client area under '' 'My Products'.''
|}

{|
|style="padding: 0px 0px 20px 25px;"|[[File:SMSG_license.png]]
|}
{|
|style="padding: 0px 0px 15px 15px;"|'''4. Log in to your WHMCS admin area and navigate to '' 'System Settings' '' → '' 'Addon Modules'.''''' 
Find '' 'Secure Messages' '' on the list and press '' 'Activate'.'' 
Press '' 'Configure' '', select the administrator role groups that should have access to the module, and save the changes.'''
|}
{|
|style="padding: 0px 0px 20px 25px;"|[[File:SMSG_activate.png]]
|}
{|
|style="padding: 0px 0px 30px 15px;"|'''5. You have successfully installed Secure Messages For WHMCS.''' 
The module is now available under '' 'Addons' '' → '' 'Secure Messages'.''
|}

=Management=
{|
|style="padding: 10px 0px 30px 15px;"|'''Secure Messages For WHMCS integrates secure data sharing directly with the WHMCS support ticket system.''' 
In this guide, we will walk you through the module configuration and explain how clients and support staff can manage secure messages.
|}

==Secure Data==
{|
|style="padding: 10px 0px 15px 15px;"|The '' 'Secure Data' '' section contains all secure messages stored by the module. 
The table includes the following information:

'''ID''' – the unique identifier of the secure message.

'''Secure Data Name''' – the name assigned to the entry.

'''Client''' – the client who submitted the secure message.

'''Ticket''' – the related WHMCS support ticket.

'''Last Revealed''' – the date and time when the secure message was revealed by admin staff.

'''Created''' – the date and time when the secure message was added.

Use the eye icon in the last column to view the selected entry.
|}

{|
|style="padding: 0px 0px 20px 25px;"|[[File:SMSG_1.png]]
|}

{|
|style="padding: 0px 0px 15px 15px;"|The '' 'Secure Message Details' '' window displays the entry name, related ticket, and decrypted content. 
The secure content is revealed only after an authorized administrator opens the entry.
|}

{|
|style="padding: 0px 0px 30px 25px;"|[[File:SMSG_2.png]]
|}

==Settings==
{|
|style="padding: 10px 0px 15px 15px;"|The '' 'Settings' '' section contains options controlling the module's availability in the client area and the automatic deletion of secure messages.
|}

===General Settings===
{|
|style="padding: 10px 0px 15px 15px;"|
'''Delete Secure Data When Ticket Is Closed''' – automatically delete all secure messages attached to a ticket when the ticket is closed.

'''Delete Secure Data Older Than (Days)''' – automatically delete secure messages older than the specified number of days. Enter '''0''' to disable automatic deletion based on age.
|}

===Client Area Settings===
{|
|style="padding: 10px 0px 15px 15px;"|
'''Display Secure Data List''' – show secure messages attached to a ticket in the client ticket view.

'''Allow Clients to Delete Secure Data''' – allow clients to delete secure messages they have added to tickets.

'''Display Add Secure Data Widget''' – display a separate panel that clients can use to add secure information from the ticket view.

'''Inline Mode''' – add a secure data field directly to the standard WHMCS ticket '''reply''' form instead of displaying a separate panel.

'''Available in Departments''' – select the support departments in which secure messaging will be available in the client area. Leave the field empty to enable it for all departments.
|}

{|
|style="padding: 0px 0px 30px 25px;"|[[File:SMSG_3.png]]
|}

==Admin Area Ticket Integration==
{|
|style="padding: 10px 0px 15px 15px;"|After the module is activated, a new '' 'Secure Messages' '' tab becomes available in the WHMCS admin area when viewing a support ticket. 
The tab lists all secure messages attached to the currently opened ticket.
|}

{|
|style="padding: 0px 0px 15px 15px;"|The table includes:

'''ID''' – the unique identifier of the secure message.

'''Secure Data Name''' – the name assigned to the entry.

'''Last Revealed''' - information if the content has been revealed and when

*'''Created''' – the date and time when the entry was added.

Use the '''eye icon to reveal''' the selected secure message.
|}

{|
|style="padding: 0px 0px 20px 25px;"|[[File:SMSG_5.png]]
|}

{|
|style="padding: 0px 0px 15px 15px;"|To attach a new secure message to the ticket, press '' 'Add Secure Data'.'' 
Enter a name for the entry and provide the sensitive content, then confirm the action.
|}

{|
|style="padding: 0px 0px 20px 25px;"|[[File:SMSG_6.png]]
|}

{|
|style="padding: 0px 0px 15px 15px;"|Use the additional actions menu to delete all secure messages attached to the ticket. 
Please note that deleted secure messages cannot be restored.
|}

{|
|style="padding: 0px 0px 30px 25px;"|[[File:SMSG_7.png]]
|}

==Client Area==
{|
|style="padding: 10px 0px 15px 15px;"|Clients can submit passwords, access credentials, API keys, or other sensitive information without including it in the regular ticket message. 
Depending on the module configuration, secure messages may be added through a separate panel or through fields integrated directly with the standard WHMCS ticket forms.
|}

===Inline Mode===
{|
|style="padding: 10px 0px 15px 15px;"|When '' 'Inline Mode' '' is enabled, an '' 'Add Secure Data' '' field is added directly below the standard message editor. 
The field is available when clients reply to an existing ticket only.
|}

{|
|style="padding: 0px 0px 15px 15px;"|The client can enter passwords, access credentials, API keys, or other sensitive information in this field. 
The provided content is submitted together with the ticket form but stored separately from the regular ticket message.
|}

{|
|style="padding: 0px 0px 20px 25px;"|[[File:SMSG_4.png]]
|}

{|
|style="padding: 0px 0px 30px 15px;"|Note that in this mode there is no option to view the list of securely added messages in the ticket view.
|}

===Separate Secure Data Panel===
{|
|style="padding: 10px 0px 15px 15px;"|When '' 'Inline Mode' '' is disabled and the '' 'Display Add Secure Data Widget' '' option is enabled, clients can add secure messages through a separate panel displayed in the ticket view. 
This allows sensitive information to be submitted independently of a regular ticket reply. 

Opening a new ticket view:
|}

{|
|style="padding: 0px 0px 20px 25px;"|[[File:SMSG_8.png]]
|}

{|
|style="padding: 0px 0px 15px 15px;"|Depending on the module settings, clients may also see the list of secure messages attached to the ticket and delete entries they have submitted. 
Only the message metadata is displayed in the list. The encrypted content is not included in the regular ticket conversation.
|}
{|
|style="padding: 0px 0px 20px 25px;"|[[File:SMSG_9.png]]
|}

==[https://www.docs.modulesgarden.com/Access_Control_Tool Access Control]==
{|
|style="padding: 10px 0px 15px 15px;"|Ensure secure and tailored access to your module with the "Access Control" tool available in ModulesGarden addons. 
This feature allows you to assign permissions, define resource access for administrators, and track activities with detailed logs. 
Customize access settings to fit your team’s structure and maintain transparency with ease. For comprehensive guidance, refer to the tool's [https://www.docs.modulesgarden.com/Access_Control_Tool dedicated article].
|}
{|
|style="padding: 0px 0px 30px 25px;"|[[File:SMSG_12.png]]
|}

==[https://www.docs.modulesgarden.com/Logs Logs]==
{|
|style="padding: 10px 0px 15px 15px;"|The '' 'Logs' '' section is where the module logs are stored. You can filter the module logs by type with the '' 'Show' '' buttons. 
For precise details on Logs, please refer to our dedicated documentation article, which you may find [https://www.docs.modulesgarden.com/Logs here].
|}

{|
|style="padding: 0px 0px 30px 25px;"|[[File:SMSG_13.png]]
|}

=Tips=
{|
|style="padding: 10px 0px 15px 15px;"|1. '''Use the secure data field only for confidential information.''' 
Regular questions and descriptions should still be entered in the standard ticket message field.
|}

{|
|style="padding: 0px 0px 15px 15px;"|2. '''Enable automatic deletion of secure messages.''' 
Keeping sensitive information only as long as necessary reduces the amount of confidential data stored in WHMCS.
|}

{|
|style="padding: 0px 0px 30px 15px;"|3. '''Limit the "Reveal Secure Data" permission to authorized staff.''' 
Only administrator roles that require access to client credentials should be allowed to reveal encrypted content.
|}

=Update Instructions=
{|
|style="padding: 10px 0px 30px 15px;"|An essential guide to updating the module is available '''[https://www.docs.modulesgarden.com/How_To_Update_WHMCS_Module here]'''. 
Follow each step carefully to complete the update successfully and prevent data loss or other unexpected issues.
|}

=Common Problems=
{|
|style="padding: 10px 0px 15px 15px;"|'''1. The secure data field is not visible in the client area.''' 
Make sure that '' 'Ticket Form Integration' '' or '' 'Display Add Secure Data Widget' '' is enabled. Also check whether the relevant support department has been selected under '' 'Available in Departments'.''
|}

{|
|style="padding: 0px 0px 15px 15px;"|'''2. A client cannot see the list of secure messages attached to a ticket.''' 
Check whether '' 'Display Secure Data List' '' is enabled in the module's client area settings.
|}

{|
|style="padding: 0px 0px 15px 15px;"|'''3. A client cannot delete a secure message.''' 
Make sure that '' 'Allow Clients to Delete Secure Data' '' is enabled. Clients can delete only secure messages they have submitted themselves.
|}

{|
|style="padding: 0px 0px 30px 15px;"|'''4. Secure messages disappear after a ticket is closed.''' 
This is expected when '' 'Delete Secure Data When Ticket Is Closed' '' is enabled. Deleted secure messages cannot be restored.
|}

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 <meta name="keywords" content="secure support messages for whmcs, whmcs secure support messages, whmcs secure support data, whmcs encrypted ticket data, whmcs sensitive data sharing, whmcs secure credentials, secure messages configuration, secure messages documentation, secure messages guide, secure messages wiki"></meta>
 <meta name="description" content="ModulesGarden Wiki Contains All The Information You Need About Secure Support Messages For WHMCS."></meta>
 =About [https://www.modulesgarden.com/products/whmcs/secure-support-messages Secure Support Messages For WHMCS]=

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-<meta name="keywords" content="secure support messages for whmcs, whmcs secure messages, whmcs secure data, whmcs encrypted ticket data, whmcs sensitive data sharing, whmcs secure credentials, secure messages configuration, secure messages documentation, secure messages guide, secure messages wiki"></meta>
+<meta name="keywords" content="secure support messages for whmcs, whmcs secure support messages, whmcs secure support data, whmcs encrypted ticket data, whmcs sensitive data sharing, whmcs secure credentials, secure messages configuration, secure messages documentation, secure messages guide, secure messages wiki"></meta>
-<meta name="description" content="ModulesGarden Wiki Contains All The Information You Need About Secure Messages For WHMCS."></meta>
+<meta name="description" content="ModulesGarden Wiki Contains All The Information You Need About Secure Support Messages For WHMCS."></meta>
 =About [https://www.modulesgarden.com/products/whmcs/secure-support-messages Secure Support Messages For WHMCS]=

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 <meta name="description" content="ModulesGarden Wiki Contains All The Information You Need About Secure Messages For WHMCS."></meta>
-=About [https://www.modulesgarden.com/products/whmcs/secure-messages Secure Messages For WHMCS]=
+=About [https://www.modulesgarden.com/products/whmcs/secure-support-messages Secure Support Messages For WHMCS]=
 {|
 |style="padding: 10px 0px 10px 0px;"|'''Secure Support Messages For WHMCS''' allows clients and support staff to exchange sensitive information securely through WHMCS support tickets.<br/>

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 Follow each step carefully to complete the update successfully and prevent data loss or other unexpected issues.
 |}
 =Common Problems=

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 |style="padding: 0px 0px 0px 30px;"|&#10004; Supports WHMCS V9.X
 |}
 {|