Support Tickets Filter For WHMCS

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Contents

About Support Tickets Filter For WHMCS

Support Tickets Filter For WHMCS is a free tool allowing you to track tickets in your system.

You can do it by the staff member who is assigned to a ticket or by the one who made an assignment.

  • Admin Area Features:
✔ Display Tickets Assigned To Chosen Administrators
✔ Display Tickets Assigned By Chosen Administrators
✔ Display Tickets Of Chosen Status
✔ Display Time Since Last Client Reply
  • General Info:
✔ Supports PHP 5.4 Up To PHP 7
✔ Supports WHMCS V6 and V7

Installation and Configuration

This tutorial will show you how to successfully install and configure Support Tickets Filter For WHMCS.
1. Log in to your client area and download the module.
STD 1.png
2. In the downloaded file you will find two packages that support different PHP versions.
As presented on the screen below, the first one is dedicated to PHP 7, while the second one is aimed at PHP 5.4 up to PHP 5.6.
It does not apply to open source versions.

Note: You can check current PHP version in your WHMCS. To do so proceed to 'Utilities' → 'System' → 'PHP Info'.

STD 2.png
3. Extract the downloaded file and choose the one with the right PHP version. Upload and extract the PHP file into the main WHMCS directory.

The content of PHP version files should look like this.

Fgrtrdt.png
4. Now, log in to your WHMCS admin area and go to 'Setup' 'Addon Modules' .

Find 'Support Tickets Filter' and press 'Activate' next to it.

STD 3.png
5. Next, press 'Configure' , select administrator groups which should have access to this addon and press 'Save Changes'.
STD 4.png
You have just successfully installed Support Tickets Filter For WHMCS!

Management

Support Tickets Filter For WHMCS allows you to display tickets assigned to or by specific admin roles.

Let us display tickets assigned by Admin. To do so, we have selected 'admin admin' from 'Show Tickets Assigned By'.

STD 5.png
Now, we wish to display tickets assigned to Administrator, Tom Smith and Sales Operator.

In order to see those tickets, we have to select these administrators from 'Show Tickets Assigned To'.
As you can see on the following screen, results of 'Show Tickets Assigned To' and 'Show Tickets Assigned By' are displayed separately.
They do not interfere with each other.

STD 6.png
To display only tickets of selected status, use 'Show Tickets With Status:' field.
STD 7.png
Additionally, the list of tickets generated by both 'Show Tickets Assigned To' and 'Show Tickets Assigned By' introduced an additional column.

The column named 'Last Client Reply' displays the time that past since the first client's reply without any answer from support operators since then.

STD 8.png

Tips

1. Apart from tickets assigned to administrator users, you may show all yet unassigned tickets.
Simply select ' Unassigned' option under 'Show Tickets Assigned To' filter.

Common Problems

1. When you have problems with connection, check whether your SELinux or firewall does not block ports.
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Support Tickets Filter For WHMCS