Support Tickets Filter For WHMCS
|Support Tickets Filter For WHMCS is a free tool allowing you to track tickets in your system.|
You can do it by the staff member who is assigned to a ticket or by the one who made an assignment.
- Admin Area Features:
|✔ Display Tickets Assigned To Chosen Administrators|
|✔ Display Tickets Assigned By Chosen Administrators|
|✔ Display Tickets Of Chosen Status|
|✔ Display Time Since Last Client Reply|
- General Info:
|✔ Supports PHP 7.1 Up To PHP 7.4|
|✔ Supports WHMCS V7.8 And Later|
Installation and Configuration
|This tutorial will show you how to successfully install and configure Support Tickets Filter For WHMCS.|
|1. Log in to our client area and download the module.|
|2. In the downloaded file you might find one or two packages that support different PHP versions.|
In the most recent versions of the module, you will find only one package that supports PHP 7.1 and later.
|Previous updates of the module may contain two packages dedicated to various PHP versions.|
The first one that supports PHP 5.6 up to PHP 7.0, and the second one addressed to PHP 7.1 up to PHP 7.3.
|Note: You can check the current PHP version in your WHMCS. To do so, proceed to 'Utilities' → 'System' → 'PHP Info'.|
|3. Extract the package and upload its content into the main WHMCS directory.|
The content of the package to upload should look like this.
|4. Now, log in to your WHMCS admin area and go to 'Setup' → 'Addon Modules' .|
Find 'Support Tickets Filter' and press 'Activate' next to it.
|5. Next, press 'Configure' , select administrator groups which should have access to this addon and press 'Save Changes'.|
|You have just successfully installed Support Tickets Filter For WHMCS!|
|Support Tickets Filter For WHMCS allows you to display tickets assigned to or by specific admin roles.|
Let us display tickets assigned by Admin. To do so, we have selected 'admin admin' from 'Show Tickets Assigned By'.
|Now, we wish to display tickets assigned to Administrator, Tom Smith and Sales Operator.|
In order to see those tickets, we have to select these administrators from 'Show Tickets Assigned To'.
|To display only tickets of selected status, use 'Show Tickets With Status:' field.|
|Additionally, the list of tickets generated by both 'Show Tickets Assigned To' and 'Show Tickets Assigned By' introduced an additional column.|
The column named 'Last Client Reply' displays the time that past since the first client's reply without any answer from support operators since then.
|1. Apart from tickets assigned to administrator users, you may show all yet unassigned tickets.|
Simply select ' Unassigned' option under 'Show Tickets Assigned To' filter.
|Essential guidance through the process of updating the module is offered here.|
|1. When you have problems with connection, check whether your SELinux or firewall does not block ports.|